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Client Success Project Manager Jobs in Philadelphia, PA

Onbe

Client Support Manager

Conshohocken, PA · On-site

... project health, and attend the go-live call. * Responsible for ensuring first-order health for new ... Works closely with the Client Success Specialist and Client Service to ensure that tasks that are ...

Vangard, Inc.

Client Success Executive, Northeast

Malvern, PA · On-site

$75K - $102K/yr

Uses strong relationship management skills and knowledge of client needs to create relationship ... special projects and performs other duties as assigned. Qualifications * Minimum of five years ...

UniFirst

Client Success Representative

Croydon, PA · On-site

Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...

Onbe

Client Support Manager

Conshohocken, PA · On-site

... project health, and attend the go-live call. * Responsible for ensuring first-order health for new ... Works closely with the Client Success Specialist and Client Service to ensure that tasks that are ...

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All JobsClient Success Project JobsClient Success Project Manager JobsClient Success Project Manager Jobs in Philadelphia, PA

Client Success Project Manager information

See Philadelphia, PA salary details

$38.9K

$103.6K

$163.5K

How much do client success project manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success project manager in Philadelphia, PA is $103,615.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,200.00 and $124,100.00 per year, depending on experience, location, and employer.

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities near Philadelphia, PA are hiring for Client Success Project Manager jobs?

Cities near Philadelphia, PA with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you

Client Success Specialist

Phoenix Behavioral Health

Cherry Hill, NJ

Full-time

Medical, Dental, Vision, Retirement

Re-posted 4 days ago

Job description

The Client Success Specialist plays a vital role in supporting clients throughout their treatment journey by fostering engagement, providing case management services, and facilitating therapeutic groups. This position focuses on building meaningful relationships with clients, removing barriers to treatment, coordinating services, and creating a welcoming, supportive environment that promotes successful treatment outcomes.

The ideal candidate is compassionate, organized, energetic, and passionate about helping individuals achieve lasting recovery and improved mental health.

Essential ResponsibilitiesClient Engagement

  • Build rapport with clients beginning at admission and throughout treatment.
  • Conduct regular client check-ins to assess needs, address concerns, and encourage continued participation in services.
  • Promote a positive, welcoming, and recovery-oriented environment.
  • Identify barriers to treatment attendance and collaborate with clients to develop solutions.
  • Assist with client orientation and ensure clients understand available services and program expectations.
  • Support hospitality initiatives that enhance the client experience.

Case Management

  • Assess client needs and connect clients with appropriate community resources.
  • Coordinate referrals for medical, psychiatric, housing, employment, financial, legal, and social services.
  • Assist clients with insurance-related needs and benefit navigation.
  • Collaborate with treatment team members to support individualized treatment goals.
  • Maintain timely, accurate, and compliant documentation in the electronic health record.
  • Communicate regularly with family members, referral sources, and community providers as appropriate.

Group Facilitation

  • Facilitate psychoeducational and recovery-focused groups using evidence-based practices.
  • Encourage participation and maintain a safe, supportive group environment.
  • Document attendance, participation, and group notes in accordance with agency standards.
  • Collaborate with clinicians to reinforce treatment goals through group programming.

QualificationsRequired

  • Bachelor's degree in Psychology, Social Work, Human Services, Counseling, or a related behavioral health field.
  • Excellent interpersonal and communication skills.
  • Strong organizational and time management abilities.
  • Ability to work effectively in a fast-paced behavioral healthcare environment.
  • Proficiency with electronic health records and Microsoft Office applications.

Preferred

  • Certified Alcohol and Drug Counselor (CADC) credential.
  • Previous experience in behavioral health, substance use treatment, case management, or group facilitation.
  • Knowledge of community resources and behavioral healthcare systems.

Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance


Work Location: In person

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