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Client Success Project Manager Jobs in New Brunswick

Mariner

Project Manager - ITSM

Moncton, NB · On-site

... a client environment. The role will work across business, IT, security, and technical teams to ... Project Management, Business Analysis, IT Service Management, with demonstrated experience ...

New

Collins Engineers, Inc

Manage project scopes, schedules, budgets, QA/QC processes, and team coordination ... Serve as the primary client contact for contractors, MassDOT, MBTA, RIDOT, RITBA, NHDOT ...

FundyPros

Senior Project Manager

Dieppe, NB · On-site

... continued success and a rewarding career. * Join a positive team with a positive find a way ... Major Duties and Responsibilities Project Management * Assist in the preparation of estimates of ...

CEC COMPANIES

... with the client. * Manage risks and investigate potentially serious situations to circumvent ... Ensure project document controls are in compliance with contract requirements and CEC standards.

CEC COMPANIES

... with the client. * Manage risks and investigate potentially serious situations to circumvent ... Ensure project document controls are in compliance with contract requirements and CEC standards.

J.D. Irving

IT Project Manager

Saint John, NB · On-site

We also believe that our ability as a team grows exponentially when we share success. These ... Project Management Professional (PMP) or equivalent designation * Lead the delivery of IT ...

J.D. Irving

IT Project Manager

Saint John, NB

We also believe that our ability as a team grows exponentially when we share success. These ... Project Management Professional (PMP) or equivalent designation * Lead the delivery of IT ...

Collins Engineers, Inc

Ensures accurate client billings and monitors outstanding accounts receivable. * Provides ... in project management preferred. * Hands-on design experience including all of the following ...

Collins Engineers, Inc

Manage project scopes, schedules, budgets, QA/QC processes, and team coordination ... Serve as the primary client contact for contractors, MassDOT, MBTA, municipalities, and ...

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Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities in New Brunswick are hiring for Client Success Project Manager jobs?

Cities in New Brunswick with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you

Manager of Professional Services & Implementations

Four Eyes Financial

Saint John, NB • Hybrid

Full-time

Medical, Dental, PTO

Re-posted 5 days ago

Job description

Manager, Professional Services & Implementations

The Manager Professional Services & Implementations owns the critical post-sales lifecycle from contract signature through successful client onboarding and initialization. Reporting to the Chief Revenue Officer, this role builds, formalizes, and leads the Project Management Office (PMO) to ensure that Four Eyes' wealth management compliance and data automation solutions are deployed on time, within scope, and with a world-class client experience. Serving as the operational bridge between Sales, Product Services, and enterprise clients, the Manager directly impacts Time to Value (TTV) metrics and long-term client retention.


Key Responsibilities

  • PMO Leadership & Methodology Design: Architect, document, and continuously optimize a scalable framework for client implementations, and projects. Establish project management methodologies, health-tracking dashboards, and risk-mitigation protocols for all active client implementations. Manage project allocations to ensure team capacity is balanced across concurrent client rollouts.
  • Client Onboarding & Delivery Execution: Own the formal transition from Sales into Delivery, ensuring all technical requirements and scope parameters are clearly mapped. Serve as the executive project lead on high-complexity client deployments, managing stakeholder relationships within enterprise wealth management institutions.
  • Scope & Margin Management: Ensure projects are delivered within agreed scopes. Identify, track, and manage scope creep, converting custom requests into formalized change orders or product feedback loops.
  • Cross-Functional Collaboration: Partner closely with Sales, Client Success, and Engineering & Delivery during late-stage sales cycles to ensure delivery timelines are realistically framed in client agreements.
  • The Stabilization Handshake: Own accountability through the initial Stabilization Phase. Manage a strict Definition of Done process to seamlessly transition live, stable clients to the Client Support & Revenue Operations team for ongoing BAU support.
  • Performance & Reporting: Track and report on key delivery KPIs including Time to Value (TTV), milestone adherence, and client CSAT at go-live. Use data to continuously improve delivery methodology and reduce the stabilization window.


Key Competencies

SaaS & WealthTech Delivery Experience: 5+ years of project management or professional services delivery experience within B2B SaaS, with preference for FinTech or WealthTech environments.

    • Has delivered complex software implementations within regulated financial services environments.
    • Understands the unique compliance and change management dynamics of wealth management firms.
    • Has navigated multi-stakeholder onboarding projects with competing priorities and tight regulatory timelines.
    • Brings structured delivery practices to an environment that is scaling its implementation function.

      Technical Aptitude & Integration: Proven experience navigating complex software deployments involving data architecture, API integrations, and institutional security and compliance frameworks.

      • Can engage meaningfully with technical teams on data migration, API configuration, and custodian integrations.
      • Understands security and compliance requirements relevant to financial data environments (SOC 2, SSO, data residency).
      • Translates technical constraints into clear client-facing language and manages expectations accordingly.

            PMO Methodology & Process Design: Deep familiarity with Agile/Waterfall hybrid project management systems. PMP, Agile, or equivalent certification is a strong asset.

            • Has designed or formalized a delivery playbook, onboarding framework, or PMO function from scratch or early stage.
            • Establishes governance structures, health-tracking dashboards, and risk-mitigation protocols across concurrent projects.
            • Continuously refines delivery methodology using lessons learned, performance data, and stakeholder feedback.

            Executive Communication & Change Management: Exceptional executive-level communication skills, with a proven ability to manage change management and pushback within large financial institutions.

            • Conducts highly effective project status meetings with clear agendas, documented decisions, and actionable follow-ups.
            • Translates technical complexity and implementation challenges into business language for C-suite and compliance stakeholders.
            • Manages difficult conversations around scope, timelines, and client resource issues with professionalism and composure.

            Four Eyes Financial is a rapidly growing Regulatory Technology company based in Saint John, NB. We are at the forefront of change in how Wealth firms optimize their data and compliance functions through our Intelligent Compliance Platform.

            Benefits include:

            • Group health & dental benefits
            • RRSP matching program
            • Competitive salary & vacation days
            • And more!
            Employment Type: FULL_TIME

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