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Client Success Project Manager Jobs in Michigan (NOW HIRING)

Competitive Wedge

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...

WedgeHR

Customer Success Manager

Detroit, MI · On-site

Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... project management process while working closely with CEO to stay on target with client ...

TowerPinkster

Project Manager

Grand Rapids, MI

Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...

TowerPinkster

Project Manager

Kalamazoo, MI · On-site

Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...

TowerPinkster

Project Manager

Grand Rapids, MI · On-site

Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...

TowerPinkster

Project Manager

Kalamazoo, MI · On-site

Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...

NSF

Senior Project Manager

Ann Arbor, MI · On-site

$80 - $105/hr

... and a passion for client success Responsibilities Proactively identify and pursue sales ... Five plus years of experience in project management within a scientific environment. * Experience ...

Integral Blue

Project Manager

Auburn Hills, MI · On-site

$5.2K/mo

... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...

Integral Blue

Project Manager

Auburn Hills, MI · On-site

$5.2K/mo

... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...

Integral Blue

Project Manager

Auburn Hills, MI · On-site +1

$5.2K/mo

... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...

Boutique Recruiting

Project Manager

Brighton, MI · On-site

$115K - $150K/yr

The ideal candidate will navigate complex schedules and ensure client satisfaction while ... A collaborative spirit and a proactive approach to challenges are essential for success in this ...

Hansoninc

$95K - $130K/yr

The belief in sustainability within our company's practices creates a focus on client success and ... A Day in Life of an Associate Project Manager, Aviation Planning at Hanson Here's a snapshot of ...

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Client Success Project Manager information

What does a client success project manager do?

A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.

How does a client success project manager typically balance client expectations with project deliverables?

Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success project manager, and why are they important?

To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.

What is the difference between Client Success Project Manager vs Customer Success Manager?

AspectClient Success Project ManagerCustomer Success Manager
Primary FocusManaging client projects, ensuring delivery and implementationBuilding ongoing relationships, ensuring customer satisfaction
CertificationsProject management certifications (PMP, CAPM)Customer success or account management certifications
Work EnvironmentCollaborates with project teams, handles timelinesEngages directly with clients, focuses on retention
Industry UsageCommon in SaaS, IT, consultingCommon in SaaS, tech, service industries

While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.

What cities in Michigan are hiring for Client Success Project Manager jobs?

Cities in Michigan with the most Client Success Project Manager job openings:

Client Success Project Manager jobs near you
Infographic showing various Client Success Project Manager job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 12% Part Time, and 5% Contract. Highlights an 76% Physical, 2% Hybrid, and 22% Remote job distribution.

Client Success Partner - Spanish & English Bi-lingual

SpotOn

Royal Oak, MI • On-site

$55K - $81K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

SpotOn rating

5.2

Company rating: 5.2 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

234th of 246 rated software companies

Job description

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

  • Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users

  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

  • Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

The Client Success Partner manages a large portfolio of Core Accounts (Segment C) and drives client retention and adoption through scalable engagement strategies. This role is ideal for highly motivated, detail-oriented individuals who want to develop foundational client success skills in a fast-paced, high-volume environment. You will gain experience managing accounts using standardized programs, adoption campaigns, and automation tools to drive client satisfaction and retention. Success requires curiosity, attention to detail, and a commitment to helping clients realize value while building a foundation for a career in client success.

Responsibilities

Client Retention

  • Manage a portfolio of Core Accounts (Segment C) using standardized engagement campaigns.

  • Monitor account health and respond promptly to support inquiries or issues.

  • Execute adoption campaigns and proactive check-ins to maintain satisfaction.

Revenue Expansion

  • Identify potential upsell or cross-sell opportunities through standardized programs.

  • Promote additional SpotOn solutions to increase adoption across accounts.

Client-Focused Collaboration

  • Partner with internal teams (Product, Implementation, Support) to deliver consistent client experiences.

  • Escalate complex issues to senior CSPs when needed.

Portfolio Management & Reporting

  • Maintain accurate account records and engagement metrics.

  • Use dashboards and reporting tools to track adoption and retention outcomes.

Skills & Knowledge

  • Proven ability to manage high-volume client accounts effectively.

  • Strong communication and customer service skills.

  • Familiarity with SpotOn tools (Salesforce, HUB, Tableau, Metabase).

  • Understanding of adoption campaigns and low-touch engagement strategies.

  • Ability to follow standardized processes and operational procedures.

Previous Experience

  • 1 year of professional experience in customer success or related roles.

  • Experience in fintech or SaaS environments preferred.

Education / Professional Training

  • Bachelor’s degree in Business Administration, Communications, Marketing or a related field required.

  • An equivalent combination of education and experience may be considered.

  • Bilingual Proficiency in English and Spanish

Benefits:

At SpotOn, we put people above everything else. We’re known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can’t take care of our clients without taking care of our employees first, and that’s why we invest in you with a competitive benefits package which includes:

  • Medical, Dental and Vision Insurance

  • 401k with company match

  • Paid vacation, 10 company holidays, sick time, and volunteer time off

  • Employee Resource Groups to build community and inclusion at work

  • Monthly cell phone and internet stipend

  • Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at careers@spoton.com.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Compensation Range: $55.1K - $81.7K

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