Customer Success is crucial for building strong customer relationships. We're looking for someone ... Manage account documentation, including reports and recommendations. * Handle post-sale account ...
Quick apply
Customer Success is crucial for building strong customer relationships. We're looking for someone ... Manage account documentation, including reports and recommendations. * Handle post-sale account ...
This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Technology, Program Integrity, and other Client Success staff to execute ...
This role must effectively integrate capabilities in client management and project management, collaborating with Operations, Technology, Program Integrity, and other Client Success staff to execute ...
Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...
Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Act as liaison between client and CEO * Prepare proposals and budgets for projects * Generate ...
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Act as liaison between client and CEO * Prepare proposals and budgets for projects * Generate ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Act as liaison between client and CEO * Prepare proposals and budgets for projects * Generate ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Act as liaison between client and CEO * Prepare proposals and budgets for projects * Generate ...
Project Manager
Grand Haven, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Quick apply
Project Manager
Grand Haven, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Kalamazoo, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Quick apply
Project Manager
Kalamazoo, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Grand Rapids, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Quick apply
Project Manager
Grand Rapids, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Auburn Hills, MI · On-site
$5K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Auburn Hills, MI · On-site
$5K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Auburn Hills, MI · On-site +1
$5K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Auburn Hills, MI · On-site +1
$5K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Auburn Hills, MI · On-site
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Quick apply
Project Manager
Auburn Hills, MI · On-site
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Brighton, MI · On-site
$115K - $150K/yr
The ideal candidate will navigate complex schedules and ensure client satisfaction while ... A collaborative spirit and a proactive approach to challenges are essential for success in this ...
Project Manager
Brighton, MI · On-site
$115K - $150K/yr
The ideal candidate will navigate complex schedules and ensure client satisfaction while ... A collaborative spirit and a proactive approach to challenges are essential for success in this ...
$95K - $130K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... A Day in Life of an Associate Project Manager, Aviation Planning at Hanson Here's a snapshot of ...
$95K - $130K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... A Day in Life of an Associate Project Manager, Aviation Planning at Hanson Here's a snapshot of ...
Project Manager
Holly, MI · On-site
Our Client Dee Cramer is one of Michigan's most trusted names in Heating, Cooling, Ventilation and ... The Company serves the Central and Southeast Michigan areas and attributes its success to a focus ...
Quick apply
Project Manager
Holly, MI · On-site
Our Client Dee Cramer is one of Michigan's most trusted names in Heating, Cooling, Ventilation and ... The Company serves the Central and Southeast Michigan areas and attributes its success to a focus ...
Are you a seasoned client success or relationship managementprofessional who's ready to create more ... Manage your own schedule, workremotely, and collaborate with a global team of purpose-driven ...
Are you a seasoned client success or relationship managementprofessional who's ready to create more ... Manage your own schedule, workremotely, and collaborate with a global team of purpose-driven ...
Renewables Project Manager
Ann Arbor, MI · On-site
$94K - $130K/yr
... the country, we support client success in manufacturing and industry, liquids delivery and ... The PM will provide project management support on renewable projects including solar, onshore wind ...
Renewables Project Manager
Ann Arbor, MI · On-site
$94K - $130K/yr
... the country, we support client success in manufacturing and industry, liquids delivery and ... The PM will provide project management support on renewable projects including solar, onshore wind ...
Project Manager
Detroit, MI · On-site
This role is intended for a seasoned PE who excels in client leadership, project management, and ... What Success Looks Like * Delivers projects on time and within budget while maintaining strong MDOT ...
Project Manager
Detroit, MI · On-site
This role is intended for a seasoned PE who excels in client leadership, project management, and ... What Success Looks Like * Delivers projects on time and within budget while maintaining strong MDOT ...
Client Experience Coordinator
Ann Arbor, MI · On-site
$50K - $60K/yr
Success in this role requires managing active support queues and implementing custom-designed ... Contribute to special projects for the Client Experience department as requested. Required Skills ...
Client Experience Coordinator
Ann Arbor, MI · On-site
$50K - $60K/yr
Success in this role requires managing active support queues and implementing custom-designed ... Contribute to special projects for the Client Experience department as requested. Required Skills ...
Client Experience Coordinator
Ann Arbor, MI · Hybrid
$50K - $60K/yr
Success in this role requires managing active support queues and implementing custom-designed ... Contribute to special projects for the Client Experience department as requested. Required Skills ...
Quick apply
Client Experience Coordinator
Ann Arbor, MI · Hybrid
$50K - $60K/yr
Success in this role requires managing active support queues and implementing custom-designed ... Contribute to special projects for the Client Experience department as requested. Required Skills ...
PROJECT MANAGER
Wixom, MI · On-site
Project Manager Team: A/V Integration Manager: VP of Operations, Integration Office Location: Wixom ... success criteria, risk mitigation strategies, and contingency plans. * Maintain strong client ...
Quick apply
PROJECT MANAGER
Wixom, MI · On-site
Project Manager Team: A/V Integration Manager: VP of Operations, Integration Office Location: Wixom ... success criteria, risk mitigation strategies, and contingency plans. * Maintain strong client ...
Client Success Project Manager information
What does a Client Success Project Manager do?
A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.
What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?
To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.
How does a Client Success Project Manager typically balance client expectations with project deliverables?
Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.
What is the difference between Client Success Project Manager vs Customer Success Manager?
| Aspect | Client Success Project Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing client projects, ensuring delivery and implementation | Building ongoing relationships, ensuring customer satisfaction |
| Certifications | Project management certifications (PMP, CAPM) | Customer success or account management certifications |
| Work Environment | Collaborates with project teams, handles timelines | Engages directly with clients, focuses on retention |
| Industry Usage | Common in SaaS, IT, consulting | Common in SaaS, tech, service industries |
While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.
What are popular job titles related to Client Success Project Manager jobs in Michigan? For Client Success Project Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Success Project Manager jobs in Michigan look for? The top searched job categories for Client Success Project Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Success Project Manager jobs? Cities in Michigan with the most Client Success Project Manager job openings:
Full-time
Posted 27 days ago
Job description
Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.
Responsibilities and Duties
- Develop and nurture relationships with selected accounts for successful campaigns.
- Be a trusted advisor and expert in our DemandFactor offerings.
- Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
- Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
- Manage account documentation, including reports and recommendations.
- Handle post-sale account management, fostering growth through great customer service.
Qualifications
- Excellent written and verbal communication skills with a strong connection to customer success.
- Minimum two years of account management or customer service experience preferred.
- Highly organized and detail-oriented, able to handle over 30 clients effectively.
- Ability to thrive collaboratively in a team and independently with minimal supervision.
- Strong problem-solving skills, with the ability to engage and interact with internal teams.
- Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
- Comfortable learning various software, from MS Office (Excel) to CRM systems.
- Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment