Manage end-to-end client implementation: Oversee the full implementation process for new and ... project plans, and documentation to ensure a high level of success. * Support business process ...
Manage end-to-end client implementation: Oversee the full implementation process for new and ... project plans, and documentation to ensure a high level of success. * Support business process ...
Client Success Representative
Jackson, MI · On-site
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Client Success Representative
Jackson, MI · On-site
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Client Success Representative
Saginaw, MI · On-site
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Client Success Representative
Saginaw, MI · On-site
Cutting edge sales tools, including a data management device with CRM software * Full range of benefits including 401k and profit sharing, health and life insurance, Employee Assistance Program (EAP ...
Customer Success is crucial for building strong customer relationships. We're looking for someone ... Manage account documentation, including reports and recommendations. * Handle post-sale account ...
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Customer Success is crucial for building strong customer relationships. We're looking for someone ... Manage account documentation, including reports and recommendations. * Handle post-sale account ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Provide leadership to technical and office staff throughout the project management process while working closely with CEO to stay on target with client deliverables. The day ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Act as liaison between client and CEO * Prepare proposals and budgets for projects * Generate ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... Act as liaison between client and CEO * Prepare proposals and budgets for projects * Generate ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... project management process while working closely with CEO to stay on target with client ...
Customer Success Manager
Detroit, MI · On-site
Customer Success Manager Department: NorCal & SoCal Office Supervisor: Local Specific ... project management process while working closely with CEO to stay on target with client ...
Project Manager
Grand Haven, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Quick apply
Apply Early
Project Manager
Grand Haven, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Apply Early
Project Manager
Kalamazoo, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Kalamazoo, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Grand Haven, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Grand Haven, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Grand Rapids, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Grand Rapids, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Project Manager
Grand Rapids, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Quick apply
Apply Early
Project Manager
Grand Rapids, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Apply Early
Project Manager
Kalamazoo, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Quick apply
Apply Early
Project Manager
Kalamazoo, MI · On-site
Drive project and business success, balancing financial performance with exceptional client ... Manage time, priorities, and resources effectively to produce high-quality work under competing ...
Apply Early
Project Manager
Auburn Hills, MI · On-site
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Quick apply
Apply Early
Project Manager
Auburn Hills, MI · On-site
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Apply Early
Project Manager
Auburn Hills, MI · On-site +1
$5.2K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Auburn Hills, MI · On-site +1
$5.2K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Auburn Hills, MI · On-site
$5.2K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
Project Manager
Auburn Hills, MI · On-site
$5.2K/mo
... to the success of winning projects by offering support in proposal development, client ... Project Management Professional (PMP) * Bicsi Certifications (RCDD, DCDC, OSP, and RTPM) Health and ...
$95K - $130K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... A Day in Life of an Associate Project Manager, Aviation Planning at Hanson Here's a snapshot of ...
$95K - $130K/yr
The belief in sustainability within our company's practices creates a focus on client success and ... A Day in Life of an Associate Project Manager, Aviation Planning at Hanson Here's a snapshot of ...
Project Manager
Brighton, MI · On-site
$115K - $150K/yr
The ideal candidate will navigate complex schedules and ensure client satisfaction while ... A collaborative spirit and a proactive approach to challenges are essential for success in this ...
Project Manager
Brighton, MI · On-site
$115K - $150K/yr
The ideal candidate will navigate complex schedules and ensure client satisfaction while ... A collaborative spirit and a proactive approach to challenges are essential for success in this ...
... success, client satisfaction, and team development. If you're a proven construction leader with strong electrical project management experience and a passion for delivering exceptional results, we ...
... success, client satisfaction, and team development. If you're a proven construction leader with strong electrical project management experience and a passion for delivering exceptional results, we ...
... success, client satisfaction, and team development. If you're a proven construction leader with strong electrical project management experience and a passion for delivering exceptional results, we ...
... success, client satisfaction, and team development. If you're a proven construction leader with strong electrical project management experience and a passion for delivering exceptional results, we ...
Client Success Project Manager information
What does a Client Success Project Manager do?
A Client Success Project Manager is responsible for ensuring that clients achieve their desired outcomes while using a company’s products or services. They act as the main point of contact between the client and the company, coordinating project timelines, managing deliverables, and addressing any concerns or issues that arise. Their role combines elements of project management and customer relationship management, aiming to enhance client satisfaction, retention, and long-term success.
What are the key skills and qualifications needed to thrive as a Client Success Project Manager, and why are they important?
To thrive as a Client Success Project Manager, you need a strong background in project management, client relations, and a relevant bachelor's degree, often supplemented by experience in customer-facing roles. Familiarity with project management tools (such as Asana, Trello, or Jira), CRM systems, and certifications like PMP or CSM are commonly required. Excellent communication, problem-solving, and relationship-building skills help you manage client expectations and drive project success. These competencies are crucial for ensuring projects are delivered on time, clients remain satisfied, and long-term partnerships are fostered.
How does a Client Success Project Manager typically balance client expectations with project deliverables?
Client Success Project Managers play a crucial role in ensuring that client needs are met while also keeping projects on track and within scope. This often involves setting clear communication channels, proactively managing timelines, and regularly updating clients on progress or potential roadblocks. They work closely with cross-functional teams, such as sales, product, and support, to align client goals with achievable deliverables and ensure a smooth project lifecycle. Strong relationship-building skills and the ability to manage multiple priorities are essential for success in this role.
What is the difference between Client Success Project Manager vs Customer Success Manager?
| Aspect | Client Success Project Manager | Customer Success Manager |
|---|---|---|
| Primary Focus | Managing client projects, ensuring delivery and implementation | Building ongoing relationships, ensuring customer satisfaction |
| Certifications | Project management certifications (PMP, CAPM) | Customer success or account management certifications |
| Work Environment | Collaborates with project teams, handles timelines | Engages directly with clients, focuses on retention |
| Industry Usage | Common in SaaS, IT, consulting | Common in SaaS, tech, service industries |
While both roles aim to enhance client satisfaction, the Client Success Project Manager primarily manages specific projects and deliverables, whereas the Customer Success Manager focuses on long-term client relationships and retention. Understanding these differences helps organizations assign the right roles for client success initiatives.
What are popular job titles related to Client Success Project Manager jobs in Michigan? For Client Success Project Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Client Success Project Manager jobs in Michigan look for? The top searched job categories for Client Success Project Manager jobs in Michigan are:
What cities in Michigan are hiring for Client Success Project Manager jobs? Cities in Michigan with the most Client Success Project Manager job openings:
Full-time
Posted 21 days ago
Job description
Description:
Client Success Onboarding Specialist (Remote - FL/GA)
About 700Credit
700Credit is the industry leader in providing cutting-edge credit and compliance solutions to the automotive sector. As the largest provider in the field, we are passionate about innovation, growth, and delivering the best for our clients. 700Credit is the largest provider of credit and compliance solutions to the automotive industry today. 700Credit is a dynamic, exciting place to work. 700Credit offers an excellent compensation/benefit package.
Summary
700Credit is searching for a highly motivated Client Success Onboarding Specialist to join our team from Florida or Georgia. As an Client Success Onboarding Specialist, you will be responsible for managing the implementation and training of our solutions for new and existing clients. This will be done by analyzing client needs, developing tailored training and solutions, and ensuring all activities occur on time with a high level of customer satisfaction. The ideal candidate should have strong skills in the areas of client communication, problem-solving, and process improvement. These skills are essential for ensuring successful implementation of 700Credit services and maintaining long-term client satisfaction.
Responsibilities
- Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success.
- Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software.
- Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation.
- Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations.
- Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products.
- Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes.
- Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience.
- Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner.
- Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records.
- Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them.
- Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty.
- Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.
Preferred Skills & Experience
- 2+ years of experience in a customer service or account management role
- Strong knowledge of the automotive industry
- Strong organizational skills with attention to detail
- Excellent phone etiquette and customer service abilities
- Bachelor's degree preferred, or equivalent professional experience
- Willingness to travel as needed