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Client Success Manager Jobs in Walpole, MA (NOW HIRING)

CDK Global, Inc.

Customer Success Manager

Boston, MA · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

CDK

Customer Success Manager

Boston, MA · On-site

$80K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The customer success manager will also be responsible for identifying and nurturing additional ... Prepares client specific reports and presentations for the purposes of educating and driving growth ...

StarTech.com

Customer Success Manager

Boston, MA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Definitive Healthcare

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Success Manager At Definitive Healthcare, we're passionate about turning data, analytics ... Experience in a client facing role, driving engagement, and addressing customer inquiries * Adept ...

LNS Research

Customer Success Manager

Cambridge, MA · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our Customer Success Manager will own client engagement, utilization, and value realization ... Ability to engage, and manage C-level and senior-level relationships with peer-to-peer level ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

Forrester

Customer Success Manager III

Cambridge, MA · On-site

$74K - $120K/yr

As a Customer Success Manager, you will orchestrate the customer journey through proactive ... Strengthens the premier client relationship health post-sale by deeply embedding themselves in ...

InvoiceCloud

Customer Success Manager

Boston, MA

Understands each client's business model, goals, adoption trends, and operational workflows to ... success delivery. Requirements * Strong relationship management experience with a track record of ...

Monaire

Customer Success Manager

Somerville, MA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...

SS&C

Customer Success Manager

Waltham, MA · Hybrid

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you are responsible for driving successful client outcomes by offering strategic guidance and acting as their advocate, frequently collaborating with Sales, Support ...

Forrester

Customer Success Manager II

Cambridge, MA · On-site

$74K - $120K/yr

The Customer Success Manager II will orchestrate the customer journey through proactive engagement ... Strengthen the client's relationship health post-sale by deeply embedding in the accounts to drive ...

SS&C Technologies

Customer Success Manager

Waltham, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Customer Success Manager, you are responsible for driving successful client outcomes by offering strategic guidance and acting as their advocate, frequently collaborating with Sales, Support ...

Definitive Healthcare, US

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Experience in a client facing role, driving engagement, and addressing customer inquiries * Adept ...

Definitive Inc

Customer Success Manager

Framingham, MA · On-site

$65K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Customer Success Manager (CSM) is responsible for the overall success and health of the ... Experience in a client facing role, driving engagement, and addressing customer inquiries * Adept ...

Forrester

Customer Success Manager II

Cambridge, MA · On-site

$74K - $120K/yr

The Customer Success Manager II will orchestrate the customer journey through proactive engagement ... Serve as a client advocate driving strong renewal rates and higher enrichment by understanding the ...

Appian

Customer Success Manager

Boston, MA · On-site

$125K - $250K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

New

Clasp Group, Inc

Partner Success Manager

Boston, MA · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience in account management, customer success, management consulting, or other client/customer-facing role * Proven problem-solving and analytical skills to identify partner challenges and risks ...

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Showing results 41-60

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Walpole, MA

Client Success Manager information

See Walpole, MA salary details

$35.4K

$90.6K

$152.6K

How much do client success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client success manager in Walpole, MA is $90,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,900.00 and $107,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Walpole, MA look for? The top searched job categories for Client Success Manager jobs in Walpole, MA are:
What cities near Walpole, MA are hiring for Client Success Manager jobs? Cities near Walpole, MA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Walpole, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $90,566 per year, or $43.5 per hour.

Customer Success Manager

CDK Global, Inc.

Boston, MA • On-site

$80K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

169th of 244 rated software companies

Job description

Field Based Position - To be considered for this role, you must reside near a major airport in one of the following locations: Boston, MA
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers ("OEMs") across automotive and related industries. The Company's cloud-based, software as a service ("SaaS") platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Job Summary
The Customer Success Manager is responsible for client satisfaction and success. By interacting with assigned dealerships the Customer Success Manager will understand the business needs of the customer in order to assist with driving the CDK solution value. They will strive to maximize adoption and utilization of CDK products, help our customers achieve value, driving client engagement and minimizing churn. The customer success manager will also be responsible for identifying and nurturing additional revenue opportunities in partnership with sales.
Responsibilities
  • Follow all CDK Global policies and procedures
  • Complete all mandatory assigned compliance tasks and acknowledgements
  • Meet or exceed all performance expectations
  • Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals
  • Maintains pre-established relationships with dealership management. Demonstrates expertise in CDK products, establishing a reputation for being a trusted advisor.
  • Assesses dealership risk factors, identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
  • Prepares client specific reports and presentations for the purposes of educating and driving growth in the client's organization
  • Identifies opportunities, creating a plan for addressing training needs for dealership staff.
  • Partners with Sales to become a key asset in helping grow the CDK business with the client
  • Successfully identifies and implements strategies for retaining "at risk" clients
  • Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
  • Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
  • Utilizes Totango to document valued-added conversations & engagements with dealer partners
  • Travel 75% of the Time

Qualifications
  • Minimum 4 years of client services, marketing or sales experience. B2B or outside sales or account management in a similar industry.
  • Ability to work and influence across all levels of the dealership
  • Knowledge of CDK applications and familiarity with automotive industry
  • In-depth knowledge of variable dealership operations or in training dealer staff on software applications and process
  • Experience with SalesForce
  • High sense of urgency. Handles high stress interactions and situations and is able to de-escalate appropriately using empathy
  • Strong communication skills with peers as well as clients, both oral as well as written. Ability to work as a team member with limited supervision
  • Time management and completion of tasks to a definite deadline
  • Able to Travel up to 75%
  • Highschool Diploma
  • Valid Driver's License/travel documents(if applicable)

Preferred Qualifications
  • 3+ years of automotive experience preferred
  • Familiarity with CDK's org structure, solutions, implementation and service models
  • SaaS experience preferred but not required
  • Experience using a CX platform
  • Some automotive knowledge (Areas of the dealership and Dealer workflows)
  • BA/BS Preferred

Salary Range: $80,000
Physical Requirements
  • Operate Computer Hardware and Other Office Equipment: Constantly
  • Repetitive Motion: Frequently
  • Position and Move Items: Frequently
  • Physical Demands: Up to 15 pounds
  • Remain in a Stationary Position: Frequently
  • Move About: Frequently
  • Adjust Posture for Movement: Frequently
  • Ascend and Descend: Occasionally
  • Observe or Inspect Details: Frequently
  • Communicate Information and Ideas so that Others will Understand: Frequently
  • Exposure to Outdoor Weather Conditions: Occasionally
  • Detects Auditory Cues: Frequently
  • Exposure to Confined Spaces: Occasionally
  • Operate a Vehicle Safely: Occasionally
  • Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Frequently

*Non-discrimination clause
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
CDK retains the right to change or assign other duties to this position as needed.
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
  • Paid Time Off (PTO)
  • 401K Matching Program
  • Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants must be legally authorized to work in the United States without the need for current or future employment-based visa sponsorship.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.

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