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Client Success Manager Jobs in Severn, MD (NOW HIRING)

HelioCampus

Sr. Client Success Manager

Bethesda, MD

The Sr. Client Success Manager (Sr. CSM) combines relationship management and sales roles to ensure client renewal, up-sell, and cross-sell goals are achieved across assigned clients. This person ...

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Ram Supply Company

Client Success Associate

Baltimore, MD · On-site

$22 - $25/hr

... Client Success Executive supporting our client service team for our client base in Maryland ... Manage accounts receivable and the billing process Assists clients in placing text, phone, email ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Severn, MD

Client Success Manager information

See Severn, MD salary details

$36.1K

$92.3K

$155.6K

How much do client success manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for client success manager in Severn, MD is $92,341.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,100.00 and $110,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Severn, MD look for?

The top searched job categories for Client Success Manager jobs in Severn, MD are:

What cities near Severn, MD are hiring for Client Success Manager jobs?

Cities near Severn, MD with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Severn, MD as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $92,341 per year, or $44.4 per hour.

Client Success Manager

Leadership Connect

Washington, DC

$75K - $85K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Who are we?
At Leadership Connect, we believe that relationships are everything in business and in life. Founded by two former CEOs of S&P 500 companies and a former presidential press secretary, our premier information service is built for developing relationships that impact decisions in government, business, and media. Utilizing deep research expertise and cutting-edge technology, we help our clients win business and influence policy across various specialties and verticals. We are a close-knit team dedicated to helping each of our users make a difference.

About the Role
 
Leadership Connect is hiring a Client Success Manager to lead user engagement and accelerate product adoption across an assigned set of accounts. The role is built around proactive, high-touch outreach - deepening relationships with users, driving consistent usage, and translating our capabilities into outcomes that matter to each client. Over time, there is an opportunity to take on broader account responsibility.
 
This role is based in Washington, DC.  
Core Functions of the Role:

  • Run proactive, multi-channel outreach (email, phone, video, and in-person) to drive consistent product usage across your assigned accounts

  • Lead onboarding and ongoing enablement sessions that translate Leadership Connect's capabilities into measurable client outcomes

  • Build durable relationships with day-to-day users, power users, and executive sponsors across each account

  • Monitor usage signals, surface at-risk patterns early, and intervene with tailored re-engagement plans

  • Serve as the product SME for your book, mapping the right workflows and use cases to each client's goals

  • Troubleshoot user challenges with creative problem-solving and a client-first mindset

  • Partner cross-functionally with product, content, and sales to channel user insight into the roadmap and go-to-market strategy

  • Grow over time into an account owner with responsibility for renewals and expansion

About You:

  • 1-3 years of experience in a SaaS Client Success, Account Management, or sales role, with a track record of engaging users and driving adoption

  • Comfort initiating outreach and steering conversations - equally confident over email, video, and in person, with excellent written and verbal communication

  • Genuine curiosity about Leadership Connect's market: government, large corporations, media, and non-profits

  • Strong organizational and time-management skills; able to prioritize across a portfolio of accounts

  • Proficient with a CRM, Salesforce preferred

  • Thrives in a fast-paced environment and contributes to the development of new processes

$75,000 - $85,000 a year

Actual offers within the posted range depend on the candidate's experience, skills, and alignment with role requirements.

The compensation noted does not include target commission, which is addressed separately.

We encourage candidates who bring strong relevant experience to apply, even if it doesn't map exactly to every listed qualification. Where a candidate demonstrates particular strength in the interview process, we're open to discussing how the scope of the role - and compensation within the posted range - might be shaped to fit that experience.

What is it like to work here?
We foster an environment that encourages all our team members to excel by offering competitive compensation for top talent. We believe in creating a friendly and enjoyable workplace, with regular team-building events, happy hours, and more. Transparency is key within our company, and we hold weekly town halls led by our CEO to address questions regarding business plans, product direction, and company goals. In addition, we provide flexible PTO policies to ensure you can enjoy your time outside the office and focus on your personal life.
 
Everyone from full-stack developers to data scientists, former Hill staffers, and sales professionals help shape our in-depth people intelligence.
 
There is never a dull moment in our Washington, D.C. headquarters. People come from all over the world to join forces at Leadership Connect. We currently have teams working remotely and in-office and often get together for rooftop happy hours, exploring a brand new office, and meeting all the new hires on our growing team.
 
Want to join our amazing team?
 
Benefits/Rewards:
Awesome medical insurance plan
Dental Insurance
Life & Disability insurance
Flexible spending accounts
Unlimited PTO!
Eleven Paid Holidays
$3,000 Employee Referral Program
Employer contribution to 401(k) plan
Rewards and recognition programs
 
If you're excited about this role but don't meet 100% of the requirements, we still want to hear from you!  Leadership Connect is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply for jobs unless they meet all of the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Leadership Connect we focus on evaluation based on key competencies needed for success in the position. We look forward to receiving your application!
 
Leadership Connect is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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