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Client Success Manager Jobs in Schenectady, NY (NOW HIRING)

KeyBank

Lead Client Manager, Public Sector

Albany, NY · On-site

$71K - $125K/yr

Lead proactive servicing campaigns and change management across client portfolios. * Prioritize and ... Demonstrated success in a customer service environment. * Experience presenting to clients.

GP Fund Solutions

Financial Controller

Latham, NY · On-site

$80K - $120K/yr

... success, supports investors, and strengthens lasting relationships - all while growing your own ... Our Controllers play a key role in supporting their teams-managing client financials, reviewing ...

GP Fund Solutions

Fund Controller

Latham, NY · On-site

$80K - $120K/yr

Controller - GP Fund Solutions As a Controller at GPFS, your work drives client success, supports ... Our Controllers play a key role in supporting their teams-managing client financials, reviewing ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Schenectady, NY

Client Success Manager information

See Schenectady, NY salary details

$31.4K

$80.4K

$135.5K

How much do client success manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client success manager in Schenectady, NY is $80,367.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,600.00 and $95,800.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Schenectady, NY look for?

The top searched job categories for Client Success Manager jobs in Schenectady, NY are:

What cities near Schenectady, NY are hiring for Client Success Manager jobs?

Cities near Schenectady, NY with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Schenectady, NY as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $80,367 per year, or $38.6 per hour.

Benefits Account Manager (onsite)

GTM Payroll Services Inc

Clifton Park, NY • On-site

$25 - $38/hr

Full-time

Medical, Dental, Vision, Life

Re-posted 26 days ago

Job description

Are you passionate about delivering exceptional service in the group benefits space? GTM Insurance Agency LLC, an affiliate of GTM Payroll & HR, is seeking an experienced and client-focused Benefits Account Manager to join our growing team. This is your opportunity to manage a dedicated book of business, make a real impact on client success, and be part of a collaborative and values-driven agency.About the RoleAs a Benefits Account Manager, you will serve as the primary point of contact for our group benefits clients. You'll take the lead in managing day-to-day service needs, coordinating renewals, and ensuring clients receive timely, compliant, and high-quality support across their benefit programs. This role is ideal for someone who thrives on building strong relationships, solving problems, and delivering a stellar client experience.What You'll DoAct as the main liaison between clients, carriers, and internal teams for all benefit-related mattersManage a variety of group benefit plans including medical, dental, vision, life, disability, and voluntary benefitsCoordinate and execute the renewal process: collect quotes, create proposals, and present strategic recommendationsLead open enrollment planning, employee education sessions, and onboarding supportTroubleshoot billing, eligibility, claims, and enrollment issues with carriers and vendorsEnsure accurate and timely delivery of all client materials, including compliance notices and plan documentsKeep up-to-date with regulatory requirements (ACA, COBRA, HIPAA, ERISA) and advise clients accordinglyMaintain detailed records in the agency management systemSupport Producers in developing benefit strategies for prospective clientsWork collaboratively with Account Executives, Producers, and Compliance SpecialistsWhat You Bring2-4 years of experience in group benefits, insurance, or HR benefits administrationDeep understanding of group benefits products, quoting practices, and compliance requirementsFamiliarity with underwriting, renewal cycles, and benefits documentationStrong communication and relationship management skillsHigh attention to detail and excellent problem-solving abilityProficiency in Microsoft Office; knowledge of agency management systems (such as Applied Epic) a plusLife & Health Insurance License (or willingness to obtain within 90 days of hire)Bachelor's degree in Business, HR, or a related field preferredWhat Success Looks LikeClients view you as a trusted advisor and consistently rely on your expertiseYou proactively anticipate client needs and resolve issues before they ariseYou make insurance concepts easy to understand and actionable for clientsYour organizational and time-management skills allow you to juggle multiple priorities smoothlyWhy Join GTM Insurance Agency?At GTM, we prioritize integrity, responsiveness, and long-term partnerships. You'll work in a professional environment that values collaboration, continuous learning, and delivering real results for our clients. We offer competitive compensation, opportunities for professional development, and a supportive team that's invested in your success.Ready to make a difference in the world of employee benefits? Apply today and become part of a team that empowers clients and supports your growth.