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Client Success Manager Jobs in Rio Rancho, NM (NOW HIRING)

Talented Medical Solutions

Case Manager

Rio Rancho, NM · On-site

$2.5K - $2.5K/wk

Sure you'll have exposure to the team, but all of our people are accountable for their success ... Develop individualized plans to advance client outcomes within defined milestones. * Collaborate ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Rio Rancho, NM

Client Success Manager information

See Rio Rancho, NM salary details

$30.6K

$78.1K

$131.7K

How much do client success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for client success manager in Rio Rancho, NM is $78,131.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,000.00 and $93,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Rio Rancho, NM look for? The top searched job categories for Client Success Manager jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Client Success Manager jobs? Cities near Rio Rancho, NM with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $78,131 per year, or $37.6 per hour.

Territory Account Director, Hospitals (NM, Albuquerque)

Charlie Health

Albuquerque, NM • Remote

$85K - $100K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

Charlie Health rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About The Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect young people everywhere to life-saving mental health treatment. Our Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone. In this role, you'll be joining a team of passionate professionals who are dedicated wholeheartedly to our mission.

You'll be responsible for growing our relationships with clinical partners and provide much-needed resources to thousands of at-risk teens and young adults. You'll be a champion of Charlie Health and ensure that every possible patient, parent, and provider can access our programs. While this work can be challenging, we set the bar high because every decision we make directly impacts our communities.

In your role, you'll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers, with room for everyone to excel and grow in their careers. You'll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to not only find a career, but a calling.

Responsibilities
  • Own, manage, and expand relationships with hospitals and major health systems to continue to drive growth
  • Identify trends in local hospitals and health systems and synthesize findings into strategic opportunities
  • Design strategies to better support and engage referral partners across higher level of care channels
  • Lead meetings with patients, parents, and providers to uncover needs, address barriers to treatment, and cement community partnerships
  • Fill potential gaps and monitor inbound referrals and communicate with relevant parties to provide visibility into the referral to admission process
  • Maintain constant dialogue with referral sources when clients are referred to keep them updated throughout the referral process
  • Attend and lead various educational meetings, marketing presentations, and networking events in a remote capacity
  • Synthesize and share market feedback from partners, patients, and stakeholders to inform go-forward marketing and product strategies
  • Work closely with internal partners including marketing, product, client success, and legal to deliver on GTM goals
Requirements
  • Must be located in the Albuquerque, NM area
  • 3+ years experience selling into healthcare with a track record of success
  • Experience pitching and working with hospitals and/or larger health systems
  • Work authorized in the United States and native-equivalent proficiency in English
  • Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
  • Demonstrated project management experience, successfully owning and driving tasks from initiation to completion
  • Ability to energize, communicate, and build rapport at all levels within an organization, especially with senior leadership
  • Ability to travel locally (within ~2 hour driving distance) for meetings with potential referral partners
  • Must have reliable transportation, a valid driver's license, and the ability to drive up to 1-hour each way on a regular basis
  • Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment with a collaborative mindset
  • Comfort with video conferencing, scheduling, and CRM technologies
  • Prior experience with Salesforce and other sales enablement tools preferred
  • Experience advising, presenting to, and persuading senior corporate personnel
Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target base compensation for this role will be between $85,000 and $100,000 per year at the commencement of employment. In addition to base compensation, this role offers an uncapped performance-based bonus. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. #LI-HYBRID

Our Values
  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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