Client Success Manager Jobs in Rancho Cucamonga, CA

Why Wellthy is for you!
At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.
We're building something new in the care space - reimagining how care is delivered, accessed, and supported by families around the globe. As we grow, we're seeking collaborative, curious, and purpose-driven teammates to help us expand what's possible.
Our work is grounded in the expertise of seasoned care professionals who deeply understand families' real challenges paired with agile, tech-powered solutions that deliver support efficiently and at scale. We embrace a mindset of continuous learning, especially around emerging technologies. Tools like AI and other innovations are accelerators, enabling us to scale our impact, work smarter, and stay at the forefront of care delivery.
Through Wellthy, millions of families have access to support to help them manage care during every stage of life, with hands-on experts guiding families through caregiving or backup care journeys. And with the acquisition of Patch Caregiving, Wellthy continues to expand how care shows up for working families by pairing care navigation and coordination with on-site and near-site employer-based childcare. This combination allows us to support families not just in navigating care decisions, but in accessing real, hands-on help when and where they need it most. Together, we're building a more connected, comprehensive care experience for families and caregivers alike.
We partner with leading companies including more than 40 Fortune 500 companies to support the care needs of their workforces globally. We also work alongside health plans and carriers to embed care support into their offerings, enhancing the experience and outcomes for members.
We're building, evolving, and expanding the market category for care, and we're looking for responsive, collaborative, curious, and purposeful colleagues to join us.
We're looking for an empathetic, relationship-driven professional to join Wellthy as an Onsite Care Specialist. In this unique role, you'll serve as Wellthy's onsite representative for one of our enterprise clients, helping employees understand and access their family care benefits through education, one-on-one support, and meaningful engagement.
Working closely with client stakeholders, HR and well-being team members, employee resource groups, and Wellthy teammates, you'll build trusted relationships, identify and anticipate employee needs, promote awareness of Wellthy's services, and connect employees with the right resources for everything from everyday family needs to more complex caregiving situations. Additionally, you will build trusted relationships with strategic childcare providers in the community. If you enjoy building relationships, educating others, solving problems, and helping families access the support they need, this is an opportunity to make a meaningful impact on tens of thousands working families.
You will report directly to the Senior Client Success Manager.
To be successful in this role:
Employee support and education

• Serve as a trusted onsite resource for employees seeking information about Wellthy's caregiving, work/life, and family care benefits.
• Meet one-on-one with employees to understand their needs, answer questions, and guide them to the appropriate Wellthy services and resources.
• Help employees get started with Wellthy by setting up their accounts, navigating the platform, and connecting them with the tools, resources, and services that best meet their needs.
• Facilitate warm handoffs to Wellthy Care Coordinators, Backup Care Specialists, and other Wellthy team members who provide ongoing care support and case management.
• Help employees understand how Wellthy can support a wide range of caregiving and family needs through personalized education and consultation.

Program awareness and engagement

• Represent Wellthy at benefits fairs, health fairs, seminars, open enrollment events, and other onsite engagements.
• Deliver presentations and educational sessions that introduce employees, people leaders, and stakeholders to Wellthy's services.
• Partner with Wellthy's Client Success and Member Activation/Engagement teams to coordinate, promote, and execute onsite educational programming.
• Increase awareness and utilization of Wellthy's programs through ongoing onsite visibility, relationship building, and employee engagement activities.

Client partnership

• Build strong relationships with client HR, well-being teams, managers, employee resource groups, and other key stakeholders.
• Collaborate with client partners to identify opportunities to increase employee awareness, engagement, and utilization of Wellthy's services.
• Share employee feedback and emerging trends with Wellthy's Client Success teams (and other cross-functional teams at Wellthy) to support continuous program improvement.
• Represent Wellthy professionally while delivering a consistent, high-quality employee experience aligned with each client's culture and workforce.

Operations and collaboration

• Maintain accurate documentation of employee interactions and referrals while safeguarding confidential information.
• Coordinate closely with Wellthy Care Coordinators, Backup Care Specialists, and cross-functional teams to ensure a seamless employee experience.
• Support reporting and tracking of onsite engagement activities, referrals, and program outcomes.
• Build and maintain relationships in the community with trusted Wellthy partners including childcare centers and providers
• Travel between assigned client locations and events as needed.

Qualifications
To be successful in this role, you'll need to be open to learning, experimenting, and evolving. Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus.

• 3-5+ years of experience in employee benefits, employee engagement, human resources, customer success, healthcare navigation, social services, or a related field.
• Experience engaging diverse audiences through presentations, educational programming, onsite events, or other in-person experiences.
• Experience working directly with employees, members, or customers in a consultative, service-oriented role.
• Excellent interpersonal and relationship-building skills with the ability to engage stakeholders across all levels of an organization.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Google Workspace or similar productivity tools.
• Bilingual (English/Spanish) skills are a plus.

Total Rewards Package
The starting salary for this position is $30-$35/hour.

• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child's first year (born into family or adopted) and pregnancy loss leave.

Location
This is an on-site role located in Anaheim, California with travel to other locations in the Burbank and Glendale areas. You must be willing to travel between the locations as needed.
What's Next?
We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume. We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above. We look for our Wellthians to enhance and advance our company from their past experiences. Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for. We hope that you're encouraged and even excited by that to get started with our process.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protected by law.
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For those who require reasonable accommodations, please let us know on your application or email us at jobs@wellthy.com.