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Client Success Manager Jobs in Paramus, NJ (NOW HIRING)

Dow Jones

Client Success Manager

New York, NY

The Client Success team is the engine that drives WSJ BG's work with momentum and efficiency ... Thoroughly leverage WSJ BG's project management system to ensure timelines are coordinated and ...

WebMD

Client Success Manager

Newark, NJ · On-site

Travel to client locations as needed to strengthen relationships and support project success ... Minimum of 1-2 years of experience in Account Management or Client Service Preferred Qualifications:

WebMD

Client Success Manager

Newark, NJ · On-site

Travel to client locations as needed to strengthen relationships and support project success ... Minimum of 1-2 years of experience in Account Management or Client Service Preferred Qualifications:

Addition

Client Success Manager

New York, NY · On-site +1

About the Role Addition Wealth is looking for a Client Success Manager to help us grow and scale our business. If you enjoy streamlining and improving on operational processes, managing key client ...

WebMD

Client Success Manager

Newark, NJ · On-site

Travel to client locations as needed to strengthen relationships and support project success ... Minimum of 1-2 years of experience in Account Management or Client Service Preferred Qualifications:

Guidepoint

Client Success Manager

New York, NY · Hybrid

Play a vital role in Guidepoint's success. Guidepoint is seeking an entrepreneurial and outgoing ... Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you ...

Guidepoint

Client Success Manager

New York, NY · On-site

$75K/yr

Play a vital role in Guidepoint's success. Guidepoint is seeking an entrepreneurial and outgoing ... Leveraging your exceptional CRM skills, effective organization, and keen attention to detail, you ...

Innovid

Client Success Manager

New York, NY · On-site

We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients-driving ...

Addition

Client Success Manager

New York, NY · On-site +1

About the Role Addition Wealth is looking for a Client Success Manager to help us grow and scale our business. If you enjoy streamlining and improving on operational processes, managing key client ...

Bask Health

Client Success Manager

Manhattan, NY

Manage all current customer data * Analyze customer engagement metrics and use them to communicate ... Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or ...

Innovid

Client Success Manager

New York, NY · On-site +1

$75K - $105K/yr

We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients-driving ...

Innovid

Client Success Manager

Manhattan, NY · On-site

$75 - $105/hr

We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients--driving ...

Bask Health

Client Success Manager

Manhattan, NY · Remote

Manage all current customer data * Analyze customer engagement metrics and use them to communicate ... Work Weekends Requirements * 5+ years of experience in Customer Success, Client Services, or ...

Bernard

Client Success Manager

New York, NY · On-site

$80K - $100K/yr

The Role You are the first dedicated Client Success hire at Bernard. You own the entire post-sale ... This is not passive account management. You are changing how these businesses operate. You ...

Royal Packaging LLC

Client Success Manager

Wayne, NJ · On-site

The Client Account Manager role is an exciting opportunity for candidates with a positive attitude, uplifting spirit, and a great personality. If you have experience in logistics customer service ...

DeepIntent

Senior Client Success Manager

New York, NY

$110K - $120K/yr

As a Senior Client Success Manager, you will manage a book of business, lead client strategy and execution, and proactively identify opportunities to grow and deepen partnerships. You will play a ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Paramus, NJ

Client Success Manager information

See Paramus, NJ salary details

$32.9K

$84.1K

$141.7K

How much do client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success manager in Paramus, NJ is $84,054.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,200.00 and $100,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Paramus, NJ look for?

The top searched job categories for Client Success Manager jobs in Paramus, NJ are:

What cities near Paramus, NJ are hiring for Client Success Manager jobs?

Cities near Paramus, NJ with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Paramus, NJ as of August 2026, with employment types broken down into 87% Full Time, 10% Part Time, 2% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $84,054 per year, or $40.4 per hour.

Client Success Manager

Metergy Solutions

New York, NY • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 21 days ago

Job description

About Metergy Solutions, LLC. ("Metergy")

Metergy has the energy, rapid growth and excitement of a startup, together with a rock-solid, recession-proof business that has a 45 year track record. We're a technology company that drives huge carbon emission reductions. This is a once-in-a-career opportunity.
 
As one of North America's most experienced submetering providers, Metergy has brought turnkey solutions to clients for over 45 years. Metergy supplies, installs and remotely reads meters to measure individual suite consumption of electricity, water, gas, and thermal energy in multi-residential and commercial buildings, and bills and collects for the cost of commodities and administrative charges for the services provided. The business model allows for long-term recurring revenue through an innovative Submetering as a Service (SaaS) model. Submetering is proven to reduce in-suite energy consumption by 40%, driving decarbonization efforts for Metergy's clients. This performance has enabled Metergy to issue green bonds and obtain green financing.   
 
Positioned as the #1 submeter provider in the New York and Canadian markets, and one of the largest in North America, Metergy has more than 900,000 contracted meters, issues over 4M utility bills annually and has over 500 team members. Metergy is a portfolio company of Brookfield Infrastructure Partners. Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach. 

Our Mission 
 
Provide building owners and occupants with accurate and reliable utility consumption data through market-leading expertise in turnkey submetering and billing, while fostering a workplace with inspired team members empowered to do more good. 

At Metergy, we don't just believe in our people; we champion them. When individuals feel valued, supported, and inspired to grow, incredible things happen. That's why we're thrilled to be recognized as a Great Place to Work for the second consecutive year! This achievement reflects our unwavering commitment to building a workplace that's respectful, inclusive, and high-performing.
 
Come be part of a team that leads with passion, thrives on positivity, and delivers with precision. We're proud of who we are and even prouder of where we're headed.

Position Summary:
The Client Success Manager role develops strong, positive, business-to-business relationships with a defined portfolio of clients. This is achieved through maintaining close client contact, understanding the client's needs, their strategic direction, and collaborating within Metergy to provide cross departmental support on client focused solutions. Success in this role requires excellent client service through proactive communication, facilitation of client requests, and working across Metergy to resolve inquires. The Client Management team acts as first point of contact for general inquires such as billing, products, scheduling, etc. for Landlords and Property Managers.
Responsibilities:
  • Own the end-to-end post-sale client experience, serving as the primary point of contact and trusted advisor for property managers, asset managers, and ownership stakeholders.
  • Partner closely with Sales during late-stage sales and handoffs to ensure seamless transitions, clearly defined success criteria, and aligned client expectations.
  • Collaborate with the Onboarding team to support implementations, create risk mitigation strategies.
  • Work jointly with the Field Services and Billing team to communicate site visits, billing needs, and issue resolution.
  • Provide timely responses to client inquiries, in coordination with internal teams.
  • Develop and maintain success plans that define objectives, timelines, stakeholders, and measurable outcomes tied to submetering.
  • Lead regular client touchpoints, including in-person meetings with day-to-day contacts up to executive-level reviews, to communicate performance and insights
  • Monitor client health, proactively identifying risks to retention and opportunities for deeper adoption or expansion.
  • Identify and elevate expansion opportunities in partnership with Sales, ensuring clients are readily prepared for growth conversations with AEs.
  • Act as the voice of the client internally, advocating for executive sponsorship and escalating issues when appropriate to ensure a seamless client experience.
  • Experience handling multi-family residential portfolios, billing services, and utility management is a plus but not a necessity. 
Qualifications:
  • University/College preferred or equivalent work experience in related field
  • Minimum of 5 years' experience in a customer service role with a business-to-business focus
  • Effective executive presence
  • Excellent written and verbal skills
  • Ability to prioritize, solve, and where appropriate, escalate challenges or opportunities
  • Strong decision making and analytical skills
  • Proficiency with MS Office, specifically Word, Excel and PowerPoint
  • Exposure with CRM databases (Salesforce and CC&B, etc.) is an asset
$90,000 - $120,000 a year
The listed range is base salary and does not include other types of benefits like bonuses.
Benefits & Perks

Excellent health coverage and life insurance benefits - no waiting period!
Company-paid Long-Term Disability and Basic Life Coverage
Flexible Spending Account (FSA) options
401K plan with immediate company match
Generous Paid Time Off Plan plus 10 paid holidays
Summer hours to enjoy the weather
Regular Social events - happy hours, summer & holiday parties, & more

Metergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. We strive to create an inclusive and diverse workplace for all.
Metergy uses artificial intelligence (AI) for interview notetaking purposes. Metergy does not use AI to screen, assess, or select candidates.
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