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Client Success Manager Jobs in O Fallon, IL (NOW HIRING)

Hansoninc

Water/Wastewater Engineer

Saint Louis, MO

$100K - $120K/yr

Join HANSON , where innovation and sustainability drive our commitment to client success and ... Prepare and manage plans, specifications, permitting documents, technical reports, and cost ...

Zelis

Client Solutions Consultant

Saint Louis, MO · On-site

... and success metrics. * Maintain and update client information by performing essential client management activities, including CRM updates, JIRA tracking, reporting, and processing contract or ...

CBIZ

Benefits & Payroll Coordinator

Saint Louis, MO · Hybrid

$20.75 - $28/hr

Owner of specific client relationships and manages the day-to-day outsourced HR operations for the ... success and member-level customer service. This team player will gain exposure to all aspects ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in O'Fallon, IL

Client Success Manager information

See O Fallon, IL salary details

$30.3K

$77.5K

$130.6K

How much do client success manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for client success manager in O'Fallon, IL is $77,483.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $92,300.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What cities near O'Fallon, IL are hiring for Client Success Manager jobs?

Cities near O'Fallon, IL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in O'Fallon, IL as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $77,483 per year, or $37.3 per hour.

Client Advisory Services (CAS) Manager - St. Louis Area

Workforce Solutions, LLC

Saint Louis, MO • On-site

Full-time

Posted 11 days ago

Job description

Workforce Solutions partners directly with leading small to mid-sized CPA firms across the United States to connect them with top talent in the public accounting industry. We are currently working with a growing CPA firm in St. Louis, Missouri that is looking to add a Client Advisory Services (CAS) Manager to their team in an onsite leadership role.What's the role?The CAS Manager is a senior leadership position responsible for overseeing and growing the firm's Client Advisory Services division. This role plays a critical part in driving operational excellence, managing client relationships, and delivering high-quality outsourced accounting services. This includes:Leading and managing the CAS division, including staff oversight, workflow management, and overall performancePartnering with firm leadership on strategic initiatives, growth opportunities, and division KPIsRecruiting, mentoring, and developing team members to build a high-performing practiceDesigning and implementing standardized workflows, internal controls, and process improvementsOverseeing client deliverables including bookkeeping, financial reporting, payroll processing, and controller-level supportServing as a senior point of contact for complex client needs and escalationsCollaborating cross-functionally with financial and advisory teams to support broader client engagementsDriving adoption of new technology, tools, and scalable systems across the CAS functionWhat experience and skills do I need to be successful?10+ years of public accounting experience within CAS, outsourced accounting, or a related areaActive CPA license (or ability to obtain reciprocity if needed)Proven experience leading teams and managing a department or service lineStrong background in process improvement, workflow standardization, and operational efficiencyAdvanced proficiency in QuickBooks Online and QuickBooks DesktopExcellent communication and client relationship management skillsStrong analytical, problem-solving, and organizational abilitiesPreferred: Experience with Sage Intacct and/or Microsoft Dynamics 365Familiarity with cloud-based accounting and practice management toolsExperience leveraging AI tools (Copilot, Claude, etc.) to improve workflows and efficiencyGreat Perks and Benefits:Some major perks this firm offers include the opportunity to shape and grow a key service line, a collaborative team culture, and strong investment in innovation and technology.Competitive compensation based on experienceComprehensive benefits packageOngoing professional development and continuing education supportAccess to modern accounting technology and AI toolsHigh-impact leadership role with visibility to firm leadershipStrong opportunity for long-term career growth and advancementWhat will my schedule look like?This role follows a typical public accounting schedule with increased demand during peak periods and a more balanced workload outside of busy times. The firm values efficiency, teamwork, and sustainable workloads to support long-term success.So how can I be considered for these opportunities?The first step is applying with your resume. Qualified candidates will then complete a phone screen, followed by an interview with the firm.What else are you hiring for?See all our openings on our website or reach out to our Lead Recruiter, Brock Kazda, on LinkedIn.