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Client Success Manager Jobs in Needham, MA (NOW HIRING)

Zelis

Client Success Director

Boston, MA · Hybrid

Proven success in leading Client Success organizations at scale ... Strong financial and operational management skills. * Ability to drive strategic initiatives and ...

Informa TechTarget

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth ... Build appropriate narratives, presentations and client communications that showcase client success ...

New

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa

Customer Success Manager

Auburndale, MA · On-site

$64K - $71K/yr

Customer Success Manager Do you want to develop your career and make an impact in the fast-growth ... Build appropriate narratives, presentations and client communications that showcase client success ...

NGE Sports

Customer Success Manager

Boston, MA · On-site

$90 - $140/hr

The role is responsible for leading multiple client implementations within the financial services ... The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing ...

New

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Galderma

Senior Manager, 3PL Client Success

Boston, MA · On-site

The Opportunity The 3PL Client Success Senior Manager ensures compliant and effective distribution processes, costs, and performance across the 3PL Distribution Network for the Prescription business.

New

MagicOrange

Customer Success Manager

Dedham, MA · On-site

The role is responsible for leading multiple client implementations within the financial services ... The Customer Success Manager will act as a trusted advisor to senior stakeholders, performing ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa Group Plc.

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa

Customer Success Manager

Newton, MA · On-site

$64K - $71K/yr

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

Informa TechTarget

Customer Success Manager

Newton, MA · On-site

Specifically, Customer Success Managers are responsible for providing strategic direction and ... Build appropriate narratives, presentations and client communications that showcase client success ...

zakipoint Health

Customer Success Manager

Cambridge, MA · On-site

... Success Manager (CSM) to strengthen partnerships, maximize client outcomes, and support revenue ... Own client relationships from implementation through renewal, acting as a strategic advisor to TPA ...

New

CVS Health

Senior Manager, Client Success

Woonsocket, RI · On-site

$82K - $182K/yr

We are looking for a Senior Manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space. Client Success is dedicated to delivering exceptional ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Needham, MA

Client Success Manager information

See Needham, MA salary details

$35.4K

$90.5K

$152.5K

How much do client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success manager in Needham, MA is $90,487.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,800.00 and $107,800.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Needham, MA look for?

The top searched job categories for Client Success Manager jobs in Needham, MA are:

What cities near Needham, MA are hiring for Client Success Manager jobs?

Cities near Needham, MA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Needham, MA as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $90,487 per year, or $43.5 per hour.

Client Success Manager- Legal Customer Services

Corporate Immigration Attorneys

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

Job description

Full job description

Corporate Immigration Attorneys is a business immigration firm that specializes in helping immigrants with extraordinary abilities apply for work sponsorship to work in the US. The majority of our clients are innovators or researchers in technology development or scientific research.
We are looking for Client Success Managers to act as a liaison and point of contact between our clients and attorneys, as well as help with the preparation, management, organization, and sending out of business immigration application documents to the United States Citizenship and Immigration Services (USCIS). Mandarin-speaking candidates are preferred as we have a large Mandarin-speaking client base.

This is an excellent opportunity for those interested in the law / legal field, receiving training and exposure to the field of federal law, and assisting in global talent migration. Ideal applicants should be able to work full-time 40 hours every week in the office. Legal experience is not required, but having prior customer service experience will be valuable.

Job Responsibilities

  • Finalize, scan, bind, and ship legal packages. Sorting and delivering incoming mail, and collecting and sending outgoing mail.
  • Answering telephone calls and emails from customers and clients, and directing them to relevant staff.
  • Interacting with clients and handling clients’ queries and complaints in a timely manner.
  • Place USCIS service request calls.
  • Handle premium processing forms.
  • Answer client messages in the case management system (CMS), subject to attorney approval.
  • Mail notices to clients as requested.
  • Prepare cover letter and mailing duplicate RFE pkg to USCIS.
  • Other Admirative duties as assigned.

Requirements

  • Bilingual in Mandarin Chinese
  • BA or MA degree preferred.
  • Excellent English writing skills.
  • Strong attention to detail.
  • Outstanding client service skills.
  • A high degree of self-motivation and ability to work independently under tight deadlines.
  • Demonstrated professional demeanor.
  • Excellent multitasking and time management skills.

Benefits

  • Health, HSA, dental, and vision insurance.
  • Long-term and short-term disability benefits.
  • Optional 401(k) with company matching contributions.
  • Paid time off.
  • Paid holidays.