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Client Success Manager Jobs in Memphis, TN (NOW HIRING)

Supermicro

Sr. Sales Manager- Customer Success

Memphis, TN · On-site

$115K - $140K/yr

Supermicro is looking for a Sr. Customer Success Program Manager. In this role, you will be In ... Ensures all client programs execute to contract, hitting key KPIs. * Control of tracking risks on ...

Data Facts

Strategic Account Manager

Cordova, TN · On-site

$5.0K - $40K/yr

SUMMARY OF RESPONSIBILITIES Under the VP of Client Success, you are responsible for managing the day-to-day screening program for your book of business. As a strategic adviser to your accounts ...

Data Facts, Inc.

Strategic Account Manager

Cordova, TN · On-site

$40K - $60K/yr

Description SUMMARY OF RESPONSIBILITIES Under the VP of Client Success, you are responsible for managing the day-to-day screening program for your book of business. As a strategic adviser to your ...

RedRover

Marketing Strategist

Memphis, TN · On-site

Work alongside the Senior Manager of Strategy to develop client marketing strategies and GO Plans. * Support Account Directors in driving client success and achieving business objectives. * Identify ...

RedRover

Marketing Strategist

Memphis, TN

Work alongside the Senior Manager of Strategy to develop client marketing strategies and GO Plans. * Support Account Directors in driving client success and achieving business objectives. * Identify ...

RedRover

Marketing Strategist

Memphis, TN · Remote

Work alongside the Senior Manager of Strategy to develop client marketing strategies and GO Plans. * Support Account Directors in driving client success and achieving business objectives. * Identify ...

Robert Half

Client Solutions Manager

Memphis, TN · On-site

JOB REQUISITION Client Solutions Manager LOCATION TN E. MEMPHIS Job Summary As a Client Solutions ... Must have a proven track record of success and be a competitive and self-motivated individual. Top ...

Alpine Legacy Group

Client Consultant

Arlington, TN · On-site

$76K - $88K/yr

... success. You'll gain the confidence, skills, and tools to build a lasting career while making a ... You'll manage your own local territory, build relationships with business owners and their teams ...

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Client Success Manager information

See Memphis, TN salary details

$31.6K

$80.7K

$136K

How much do client success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client success manager in Memphis, TN is $80,694.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Memphis, TN?

The most popular types of Client Success jobs in Memphis, TN are:

What are popular job titles related to Client Success Manager jobs in Memphis, TN?

For Client Success Manager jobs in Memphis, TN, the most frequently searched job titles are:

What job categories do people searching Client Success Manager jobs in Memphis, TN look for?

The top searched job categories for Client Success Manager jobs in Memphis, TN are:

What cities near Memphis, TN are hiring for Client Success Manager jobs?

Cities near Memphis, TN with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Memphis, TN as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $80,694 per year, or $38.8 per hour.

Customer Success Specialist

NFI Industries

Olive Branch, MS • On-site

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

NFI Industries rating

6.5

Company rating: 6.5 out of 10

NFI Industries

Based on 162 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Logistics average

Based on 39,278 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 85%

    85% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 75%

    75% say their health insurance is affordable

    say their health insurance is affordable

  • 73%

    73% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 162 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Customer Success Specialist ensures exceptional support to ecommerce clients by providing oversight of logistics operations, proactive issue resolution, and clear communication. Reporting to the Customer Success Manager, this role serves as the primary point of contact for ecommerce brands, helping them navigate fulfillment processes, resolve concerns, and optimize logistics performance.
The Customer Success Specialist is responsible for maintaining strong client relationships, ensuring timely order fulfillment, and collaborating across internal teams-including warehouse operations, transportation, and account management-to deliver seamless service.
Customer Success Specialists must effectively manage multiple client accounts, troubleshoot logistics challenges, and ensure service level agreements (SLAs)are met. Success in this role requires strong
Responsibilities
  • Serve as the primary point of contact for ecommerce clients, ensuring prompt and effective communication regarding order fulfillment, inventory management, and logistics operations.
  • Respond to client inquiries via the ticketing system with timely and effective solutions.
  • Collaborate with warehouse team to ensure seamless execution of order fulfillment, returns processing, and inbound shipments.
  • Identify and monitor potential fulfillment challenges, such as peak season constraints, carrier delays, or inventory shortages, to implement preventative solutions before they impact clients.
  • Investigate and resolve client issues related to order modifications, inventory discrepancies, shipping errors, and service-level agreement (SLA) compliance.
  • Utilize Warehouse Management System (WMS), Power BI, and other tools to track client activity, document issues, and maintain accurate records.
  • Analyze fulfillment data to generate reports, monitor performance metrics, and drive informed decision making.
  • Act as a liaison between clients and internal teams, ensuring clear communication and alignment on operational needs and service expectations.
  • Monitor key performance indicators (KPIs) and provide insights to the Customer Success Manager.
  • Provide weekly account recaps to the Customer Success Manager, highlighting key trends, concerns, and opportunities.
  • Develop and maintain strong client relationships, conducting regular check-ins and performance reviews to drive retention and long-term satisfaction.
  • Identify at-risk accounts and implement proactive engagement strategies to address concerns, improve service, and strengthen long-term client relationships.
  • Escalate any client or operational concerns to the Customer Success Manager.
  • Conduct root-cause analysis on recurring fulfillment issues in collaboration with operations and IT, and develop sustainable solutions to minimize future disruptions.
  • Provide training on the Customer Portal and develop clear documentation on new system features or technology updates to enhance the user experience.
  • Contribute to the development and refinement of standard operating procedures (SOPs) to enhance consistency and efficiency across customer success workflows.
  • Engage in team meetings, training sessions, and process improvement initiatives to enhance customer success strategies.
  • Perform additional responsibilities as defined by the role and management direction.

Qualifications
  • Bachelor's degree in business, communications, supply chain, or a related field, or equivalent work experience.
  • 2-3 years of experience in customer success or account management.
  • Strong understanding of ecommerce logistics, including order fulfillment, inventory management, and shipping processes.
  • Proficiency in Warehouse Management Systems (Deposco) preferred.
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
  • Strong analytical and problem-solving skills, with a proactive approach to resolving issues.
  • Ability to manage multiple accounts simultaneously, prioritize tasks, and meet deadlines in a fast-paced, ever-changing environment.
  • Detail-oriented with strong organizational and time management skills.
  • Experience collaborating across departments, including warehouse operations, transportation, and information technology (IT).
  • Ability to identify process improvements and contribute to operational efficiencies.
  • Comfortable working with data and analytics to track key performance indicators (KPIs) and generate insights.
  • Adaptability and resilience, with a customer-first approach to handling challenges.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant business tools.
  • Up to 25% travel required for client visits and on-site meetings, based on business needs.
  • Performs other duties as assigned by management to support team and business objectives.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-95

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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