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Client Success Manager Jobs in Layton, UT (NOW HIRING)

Worldpay

Senior Partner Success Manager

Salt Lake City, UT · On-site

$108K - $163K/yr

We'relooking for a Senior Partner Success Manager to join ourPlatforms & Integrated Payments team ... Globalpayersthink like a client, act like anownerand win as one team.We'recurious and innovative ...

Atlassian

Associate Customer Success Manager

Magna, UT · On-site +1

In this role, you'll be managing an important segment of our customers through implementation and rollout and the eventual renewal. Along the way, you'll be focused on driving their success with the ...

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Client Success Manager information

See Layton, UT salary details

$29.5K

$75.5K

$127.2K

How much do client success manager jobs pay per year?

As of Aug 8, 2026, the average yearly pay for client success manager in Layton, UT is $75,469.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,100.00 and $89,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Layton, UT look for? The top searched job categories for Client Success Manager jobs in Layton, UT are:
What cities near Layton, UT are hiring for Client Success Manager jobs? Cities near Layton, UT with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Layton, UT as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $75,469 per year, or $36.3 per hour.

Enterprise Customer Success Manager

Scrunch AI

Salt Lake City, UT • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

About Scrunch
Scrunch, a Sitecore company, is on a mission to bring brands to an AI-first future-where people increasingly rely on LLMs to discover, understand, and act on information that matters to them.
As AI search and conversational agents replace traditional web search and browsing, Scrunch helps marketing teams rethink how their products and services are discovered and surfaced on AI platforms like ChatGPT, Claude, Gemini, and more-working with AI platforms, not against them. This shift represents the biggest change to marketing since the dawn of the internet.
Today, more than 500 paying brands-including Fortune 500 companies like Lenovo, category-defining brands like Akamai, ADP, Lenovo and breakout startups like Clerk-use the platform.
About the Role
We're looking for an Enterprise Customer Success Manager with a strong background in marketing technology to help influence our clients to use and effectively adopt our platform to ensure they receive maximum value. You'll serve as the connective tissue between our technology and our users-ensuring clients not only succeed but become champions of our product.
Location Requirements: Salt Lake City, Utah
What You'll Do
  • Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
  • Translate platform data into strategic recommendations tailored to each client's business goals and industry dynamics to drive measurable improvements in visibility and optimization.
  • Guide clients through onboarding, education, and adoption journeys-ensuring high engagement, retention, and satisfaction.
  • Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
What You'll Bring
  • 5+ years in customer success or account management, ideally at a marketing-focused SaaS company.
  • A genuine builder mentality-you've joined teams early, built processes from scratch, and are proud of the systems you've left behind.
  • Demonstrated fluency with AI tools in your daily workflow-using them to research, draft, analyze, synthesize, and problem-solve faster and better.
  • Strong communication skills-you can turn complex technical insights into clear, persuasive strategic action plans that get clients moving.
  • Proven experience managing a strategic enterprise book of business, with playbooks to show for it.
  • Comfort operating in ambiguity-you don't wait for the perfect brief; you figure it out and iterate.
  • A team-first orientation-you collaborate fluidly across product, sales, and marketing to drive outcomes.
What Success Looks Like
  • Proactively ensure that clients measure and achieve their desired outcome with our software solution.
  • Development and maintenance of strategic account plans for every client to ensure clear alignment on their priorities and value drivers
  • Onboard clients promptly to ensure they start receiving value from their investment in our platform
  • Influence clients to adopt our platform and integrate it into their regular workflows leading to account expansion opportunities.
  • Clients see you as a trusted advisor who brings fresh thinking, AI-forward strategy, and genuine expertise to every conversation.

Benefits for full-time US employees:
Wellbeing: Medical, dental, vision, and life & disability insurance
Family support: Paid parental leave when life's biggest moments happen
Setup: Home office stipend so your workspace doesn't suck
Remote support: Phone and internet reimbursement
Growth: L&D budget for courses, conferences, and whatever makes you sharper
Time off: Flexible PTO - take what you need, we trust you
Financial wellness: 401(k)
Connection: Team offsites and a crew that genuinely likes each other
Scrunch is an equal opportunity employer. We welcome people of all backgrounds, experiences, perspectives, and identities. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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