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Client Success Manager Jobs in Ladera Ranch, CA (NOW HIRING)

Compass

Customer Success Manager

Carlsbad, CA

$27 - $30/hr

Customer Success Manager At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we're revolutionizing the real estate industry with our end-to-end platform that ...

Zuum App

Enterprise Customer Success Manager

Irvine, CA · On-site

Enterprise Customer Success Manager (CSM) The Enterprise Customer Success Manager (CSM) is responsible for onboarding new customers, driving upsell growth, and mitigating churn. The CSM will ensure ...

Compass

Customer Success Manager

Newport Beach, CA

$27 - $30/hr

As a Customer Success Manager AKA Agent Experience Manager, you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will ...

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All JobsClient Success Manager JobsClient Success Manager Jobs in Ladera Ranch, CA

Client Success Manager information

See Ladera Ranch, CA salary details

$34.5K

$88.3K

$148.8K

How much do client success manager jobs pay per year?

As of Jun 14, 2026, the average yearly pay for client success manager in Ladera Ranch, CA is $88,300.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,200.00 and $105,200.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Client Success Manager can earn $10,000 or more per month through commissions, bonuses, and high-value client accounts, especially in industries like SaaS or consulting. Success in this role often depends on strong communication skills, industry knowledge, and experience rather than formal education, with some professionals reaching high earnings through performance-based incentives.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

What is a CSM salary?

The salary for a Client Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and strong communication and CRM skills are often required for the role.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), successful entrepreneurs, and certain specialized medical or legal professionals can earn $500,000 or more annually. Additionally, some highly experienced sales directors, investment bankers, and technology executives with stock options or bonuses may reach this level of compensation.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Ladera Ranch, CA? The most popular types of Client Success jobs in Ladera Ranch, CA are:
What job categories do people searching Client Success Manager jobs in Ladera Ranch, CA look for? The top searched job categories for Client Success Manager jobs in Ladera Ranch, CA are:
What cities near Ladera Ranch, CA are hiring for Client Success Manager jobs? Cities near Ladera Ranch, CA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Ladera Ranch, CA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $88,300 per year, or $42.5 per hour.
Customer Success Manager

Customer Success Manager

ePlus Technology, inc.

Irvine, CA

$75K - $120K/yr

Other

Medical, Retirement, PTO

Posted yesterday

Job description

Overview
As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through inventory management, managing expectations, customer account revenue and customer satisfaction objectives.
Your Impact
The essential functions of this position include:
  • Develop strong relationships and teams, both with external customers and internal constituents
  • Hold regular face-to-face client meetings, at least once every 4-6 weeks, with regular voice communications every 1-2 weeks, to ensure alignment
  • Advocate customer needs and issues cross-departmentally
  • Track and communicate customer satisfaction to all team members and coordinate recovery efforts, when needed
  • Establish a trusted, strategic partner relationship with each assigned client and drive continued value of our products and services
  • Lead and manage quarterly and/or semi-annual service business reviews
  • Coordinate and align with 3rd party ePlus strategic annuity services partners on day-to-day issues and service business reviews
  • Act as coordinator and customer advocate for difficult customer issues, including root cause analysis and a plan of corrective action in conjunction with engineering operations
  • Welcome and act as a point of contact and coordinator for clients during the onboarding process
  • Host go-live meetings with new customers; deliver signed start-of-service letters to billing contacts
  • Work with customers to maintain key customer information such as contracts, escalation lists and location information
  • Facilitate communications and handoffs for issues and concerns around non-managed services
  • Work with sales teams to maximize account growth opportunities, including identification of upsell opportunities within the existing account base
  • Manage handoff of upsell opportunities to the respective Business Development Executive and/or Account Executive for appropriate follow-up
  • Provide data for account reconciliation (change orders/true ups) on a quarterly basis
  • Provide necessary data in support of quotes and contracting of Change Orders
  • Motivate and mentor team members
Qualifications
  • Relevant degree and/or professional qualifications
  • ITIL v. 3 Foundations certification preferred
  • Minimum 3 - 5 years of experience in a client-facing position
  • Development and delivery of quality presentations
  • Working with or for an IT managed services organization / company
  • Able to work independently and as part of a fast-paced team environment
  • Strong people management skills with strong communication abilities
  • Strong client focus and high-level customer service expertise
  • Demonstrate depth of operational services management expertise
  • Strong development focus
  • Systems and IT literate, including Networking, Business Communications, Security, Wireless, SAN and Server Management support, etc.
  • Ability to travel to customer sites, typically within a 2-3 hour drive; overnight and air or train travel may be required on a limited basis
Position Specifics
The initial base salary range for this position is expected to be between $75,000 and $120,000 annually. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.
ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.
If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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#IND1
Who We Are
At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.
Corporate Values
  • Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
  • Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
  • Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
  • Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.
Commitment to Diversity, Inclusion and Belonging
  • We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
  • ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.
Physical Requirements
  • While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
  • By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

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