Client Success Manager Jobs in Kankakee, IL (NOW HIRING)

Job Title: IWC Program Manager

Department: Illinois Welcoming Center

Reports to: Program Director

Job Type: Full Time, Salary, Exempt

Job Location: Kankakee, IL

Salary Range: $50,000–$53,000 annually, commensurate with experience.

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

Position Description – What the Role Entails:

The Program Manager is responsible for overseeing the daily operations of the Immigrant Welcome Center (IWC) in Kankakee County. This role provides leadership, guidance, and support to on-site Case Managers and Outreach Workers, ensuring effective communication, mentorship, and coordination of services. This position is grant-funded and continued employment is contingent upon Renewal of the grant.

Responsibilities: Under the direct supervision of the Chief Program Officer, the Program Manager is responsible for supporting the IWC team in Kankakee County by conducting client intake, engaging in outreach with community stakeholders, and collaborating with the IWC Associate Director to collect, review, and analyze data to ensure program quality. This role involves making data-driven decisions at the site level, preparing reports for the Associate Director to support internal tracking, and contributing to compliance reporting requirements for IDHS.

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value:

• Dedication- Embodying effective and transparent leadership and quality client care.
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

• Oversee daily operations of the Immigrant Welcome Center (IWC) in Kankakee, including workflow, outcomes, and performance of Case Managers and Outreach Workers at Rincon Family Center and Duane Dean Behavioral Health Center.
• Maintain communication and collaboration with Community Alliance partners; assist in organizing and facilitating monthly Alliance meetings to ensure proper stakeholder representation.
• Monitor and evaluate program benchmarks, including public benefits enrollment, referrals, counseling services, and other immigrant-focused services; use data to inform evidence-based practices in partnership with the Program Director.
• Collect, analyze, and report program data for internal tracking, compliance reporting, and grant requirements; prepare monthly, quarterly, and annual reports in adherence to funding guidelines.
• Ensure accuracy of client data in Charity Tracker and promote linguistic and cultural competence across all services.
• Conduct outreach and build relationships with referral sources and community partners to provide holistic services for immigrant individuals and families in Chicago and Kankakee.
• Coordinate and facilitate monthly group meetings for program participants; ensure availability of program resources (books, pamphlets, videos, etc.) aligned with IWC goals.
• Attend scheduled departmental meetings, conferences, coalitions, and professional development trainings as required.
• Support leadership with data and information for presentations and strategic initiatives.
• Participate in regular supervision with the Program Director and seek additional guidance as needed.
• Perform other duties as assigned.

Rincon Rewards & Benefits- How we value you:

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

Rincon’s Work Environment – What to expect:

• The Program Manager must be able to perform the essential functions of the position, which may include transporting charts and files, preparing spaces for group activities (such as moving chairs and tables), and carrying bags or boxes of food or materials for events. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill these responsibilities. Employees are expected to inform their supervisor of any medical condition or invisible disability that may limit physical capability.
• The work environment reflects typical conditions encountered while performing the essential functions of this position. Duties may occasionally require work at other agency locations. Regular travel to

meetings is expected, including frequent local and in-state travel and occasional out-of-state travel for training and professional development.

Schedule:

• Monday to Friday
• 8-hour shift
• Weekends or after hours may be needed

Language:

• Fluency in Spanish; bicultural candidates strongly preferred

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Strong listening, communication, supervision, mentoring, and counseling skills; able to adapt communication styles to ensure client comfort.
• Strategic thinking with initiative and ability to see the big picture.
• Knowledge of treatment programs, contracts, and outcome-based planning and implementation.
• Self-motivated with exceptional attention to detail and follow-through.
• Understanding of mental health issues, infectious diseases (including COVID-19), and available medical and supportive services.
• Demonstrated cultural competence and sensitivity.
• Proficient in accurate, timely documentation and effective oral and written communication.
• Other Required Abilities:
• Fluency in Spanish; bicultural candidates strongly preferred.
• Ability to work effectively with peers, individual clients, and groups.
• Strong desire and willingness to learn new skills.
• Knowledge of community resources and social service agencies.
• Proficiency in maintaining accurate records and completing required documentation

Position Qualifications – What is required to Perform the Role:

• Bachelor’s degree in human services or a related field strongly preferred.
• Professional certification highly recommended, such as CADC or licensure as LSW, LCSW, LPC, or LCPC.
• 3–5 years of experience in prevention or community education.
• 1–2 years of experience in coalition building.
• 2–3 years of supervisory experience.