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Client Success Manager Jobs in Hialeah, FL (NOW HIRING)

eMed LLC

Client Success Manager

Miami, FL · On-site

Client Success Manager Location: Miami, FL or Chicago, IL About eMed eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments ...

Trivium

Client Success Manager

Miami, FL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Trivium

Client Success Manager

Miami, FL · Remote

Requirements What you've done * 3+ years in a CSM, account management, or client success role ... preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with ...

Trivium

Client Success Manager

Miami, FL · On-site +1

Requirements What you've done * 3+ years in a CSM, account management, or client success role - preferably inside a marketing agency * Managed clients across SEO and/or Facebook Ads with measurable ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote -- US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Trivium

Customer Success Manager

Miami, FL · Remote

$3.5K - $7.0K/mo

Customer Success Manager (CSM) - Remote Location: Remote - US, UK or Canada (native-level American ... Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO) * ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

Wolters Kluwer

Customer Success Manager

Plantation, FL · On-site

At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support) * Specialized knowledge of or experience with iLien products and projects related to customer ...

Centella

Customer Success Manager

Miami, FL

The CSM manages the high-value client relationships while overseeing the effective implementation ... Customer Success Management: Strategic partner fostering a customer-centric culture, ensuring ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Hialeah, FL

Client Success Manager information

See Hialeah, FL salary details

$29.4K

$75.2K

$126.8K

How much do client success manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for client success manager in Hialeah, FL is $75,227.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,900.00 and $89,700.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Hialeah, FL?

The most popular types of Client Success jobs in Hialeah, FL are:

What job categories do people searching Client Success Manager jobs in Hialeah, FL look for?

The top searched job categories for Client Success Manager jobs in Hialeah, FL are:

What cities near Hialeah, FL are hiring for Client Success Manager jobs?

Cities near Hialeah, FL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Hialeah, FL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $75,227 per year, or $36.2 per hour.

Client Success Manager

eMed LLC

Miami, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Job description

Client Success Manager
Location: Miami, FL or Chicago, IL
About eMed
eMed is a digital health leader powered by its Empathetic AI™ Population Health Platform. We partner with employers, governments, unions, and payers to deliver innovative solutions that improve health outcomes and reduce healthcare costs. Our GLP-1 weight management program combines at-home diagnostics with telehealth services to identify, onboard, and support patients - driving sustained outcomes through continuous care and adherence support.
Job Summary
We are looking for a client-obsessed Client Success Manager to join our growing Client Success team. This role is responsible for managing a portfolio of eMed's B2B clients, providing white-glove service and proactive support to ensure client satisfaction, retention, and growth. As a key point of contact, you will work cross-functionally to implement client programs, track performance, and deliver measurable outcomes that reinforce eMed's value as a strategic partner.
Essential Duties & Responsibilities
  • Serve as the primary day-to-day contact for assigned clients, delivering high-touch, concierge-level service.
  • Own the full client lifecycle, including onboarding, implementation, performance monitoring, expansion, and renewal support.
  • Act as a trusted advisor to clients by understanding their goals, business drivers, and success metrics.
  • Coordinate across internal teams (e.g., Clinical, Operations, Marketing, Product) to ensure timely delivery and execution of client initiatives.
  • Proactively identify and resolve client issues, anticipating needs and providing strategic recommendations.
  • Deliver regular performance reports, dashboards, and data-driven insights that demonstrate ROI and program impact.
  • Support the Client Success leadership team with strategic planning, client growth opportunities, and account health metrics.
  • Ensure timely and accurate documentation of all client interactions, feedback, and milestones within CRM systems (e.g., Salesforce).
  • Participate in client QBRs, presentations, and check-ins as needed.
  • Stay current on eMed products, services, and industry trends to best support client needs.
  • Leverage AI-powered tools to streamline reporting, automate routine workflows, and free up time for higher-value client engagement.

Knowledge, Skills, & Abilities
  • Ability to manage multiple clients and priorities in a fast-paced, high-growth environment.
  • Strong communication, relationship-building, and project management skills.
  • High attention to detail, responsiveness, and problem-solving ability.
  • Experience with CRM tools (e.g., Salesforce), client reporting, and account health tracking.
Qualifications
  • Bachelor's degree in business, Communications, Health Administration or related field (or equivalent experience).
  • 3-5 years of experience in account management, client success, or partner services, preferably in healthcare, benefits, or similar.
  • Proficiency with CRM systems (e.g., Salesforce) and standard productivity tools (Microsoft Office, Google Workspace).
  • Excellent verbal and written communication skills, with the ability to engage and influence executive stakeholders.

Preferred Qualifications
  • Familiarity with healthcare regulations (HIPAA), interoperability standards, and payer/provider ecosystems.
  • Experience using AI tools to improve efficiency, reporting, or client deliverables
  • Project management certification or training (e.g., Six Sigma, PMP, or Agile).
  • Experience with BI tools or working with large datasets.

Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k with Company Match)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off
  • Short Term & Long-Term Disability
  • Training & Development
  • Catered breakfast and lunch daily, snacks
  • Wellness Resources

eMed is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local law. eMed complies with applicable federal, state, and local employment laws and regulations, including the Americans with Disabilities Act (ADA).

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