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Client Success Manager Jobs in Delafield, WI (NOW HIRING)

FIS

Debit Program Manager Sr. Lead

Milwaukee, WI · On-site

$125K - $213K/yr

You will manage the full program lifecycle, ensuring alignment to scope, timelines, budgets, and ... Success in this role depends on strong executive communication, trusted client partnerships, and ...

Worldpay, Inc.

Debit Program Manager Sr. Lead

Milwaukee, WI · On-site

$125K - $213K/yr

You will manage the full program lifecycle, ensuring alignment to scope, timelines, budgets, and ... Success in this role depends on strong executive communication, trusted client partnerships, and ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Delafield, WI

Client Success Manager information

See Delafield, WI salary details

$31.2K

$79.7K

$134.3K

How much do client success manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for client success manager in Delafield, WI is $79,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,000.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Delafield, WI look for?

The top searched job categories for Client Success Manager jobs in Delafield, WI are:

What cities near Delafield, WI are hiring for Client Success Manager jobs?

Cities near Delafield, WI with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Delafield, WI as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $79,670 per year, or $38.3 per hour.

Client Experience Associate

Smart Systematic Recruiting

Burlington, WI • On-site

$55K - $70K/yr

Full-time

Re-posted 25 days ago

Job description

Client Experience Associate

Renier Hotopp Law Offices, LLC

On-site| MondayFriday, 8:30 AM 5:00 PM

Full-Time| Compensation: Based on Experience

Build and Lead Client Experience in a Growing Family Law Firm

Renier Hotopp Law Offices is seeking aSenior Client Experience Associateto take ownership of the client journey and help strengthen our systems, communication, and collections processes.

This isnot an entry-level role. We are looking for a confident professional who can manage client relationships, handle high-pressure conversations, and contribute to building a stronger, more efficient client experience program.

If you have experience inclient success, account management, collections, or legal client services and youre comfortable having direct conversations about expectations and payments, this role is for you.

About the Firm:

Renier Hotopp Law Offices is a boutiqueWisconsin family law firmwith offices in Burlington and De Pere. We focus exclusively ondivorce, custody, and family law matters, providing compassionate guidance and results-driven representation.

Who You Are:

  • Confident and comfortable havingdirect conversations with clients
  • Able to stay composed when dealing withfrustrated or high-emotion situations
  • Strong sense of ownership and accountability
  • Business-mindedyou understand how client experience impactsrevenue and retention
  • Proactive, resourceful, and solutions-oriented

Why Join Us:

  • High-impact role withgrowth potential
  • Collaborative and supportive team environment
  • Opportunity to helpbuild and improve a critical function within the firm
Responsibilities
  • Manage theclient experience from intake through active case stages
  • Serve as the primary point of contact forclient communication and support
  • Proactively follow up with clients to ensure clarity, satisfaction, and engagement
  • Handlebilling questions, collections, and payment follow-upswith confidence
  • De-escalate difficult situations and manageemotionally charged client interactions
  • Collaborate with attorneys and staff to ensure timely communication and case updates
  • Track all client activity and tasks inClio Manage (CRM/case management system)
  • Improve processes related toclient satisfaction, retention, and collections
  • ManageGoogle reviews and client feedback initiatives

What Success Looks Like:

  • Clients feel informed, supported, and confident throughout their case
  • Strong response times (within 24 hours)
  • Increasedpositive reviews and client satisfaction scores
  • Improvedcollections and reduced outstanding balances
  • Clear, organized communication across clients and the internal team
Qualifications

Required:

  • 3+ years of experience inclient success, customer success, account management, or client services
  • Experience handlingbilling, collections, or payment conversations
  • Ability to managedifficult or emotional client interactions professionally
  • Strong communication skills (empathetic, clear, and confident)
  • Highly organized with strong attention to detail
  • Experience usingCRM systems or case management software

Preferred:

  • Experience in alaw firm or legal environment (family law preferred)
  • Familiarity withClio Manage
  • Experience improving workflows, processes, or client experience systems
  • Background inprofessional services (legal, healthcare, financial services)
Compensation

$55,000 - $70,000/year

About Renier Hoptopp Law Offices, LLC

Renier Hotopp Law Offices, LLC is a Wisconsin family law firm dedicated exclusively to helping individuals and families navigate some of lifes most difficult transitions. With offices in De Pere and Burlington, our team represents clients throughout eastern Wisconsin in all types of Family Law matters.

We understand that family law cases are deeply personal moments that shape clients futures. Our attorneys combine strategic advocacy with genuine compassion, guiding clients through complex legal issues while remaining focused on protecting their families, finances, and long-term stability.

Our firm is built on a collaborative team model that allows the team to work closely together to deliver responsive service and strong results. At Renier Hotopp Law, we are committed to clear communication, thoughtful strategy, and powerful representation both inside and outside the courtroom.