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Client Success Manager Jobs in Delafield, WI (NOW HIRING)

FIS

Manager, Client Success (CSM)

Milwaukee, WI · Remote

The Client Success Manager is responsible for directly managing a book of strategic or portfolio accounts whilst leading and developing a team of Client Success Managers. This role is responsible for ...

FIS

Team Lead, Client Success Manager

Milwaukee, WI

The Client Success Manager (CSM) Team Lead is responsible for leading a team of CSMs while directly managing a portfolio of clients driving client satisfaction, solution adoption, value realization ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Delafield, WI

Client Success Manager information

See Delafield, WI salary details

$31.2K

$79.7K

$134.3K

How much do client success manager jobs pay per year?

As of Jun 15, 2026, the average yearly pay for client success manager in Delafield, WI is $79,670.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,100.00 and $95,000.00 per year, depending on experience, location, and employer.

What job makes $10,000 a month without a degree?

A Client Success Manager can earn $10,000 or more per month through commissions, bonuses, and high-value client accounts, especially in industries like SaaS or consulting. Success in this role often depends on strong communication skills, industry knowledge, and experience rather than formal education, with some professionals reaching high earnings through performance-based incentives.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

What is a CSM salary?

The salary for a Client Success Manager (CSM) typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Many CSMs also receive performance bonuses and benefits, and strong communication and CRM skills are often required for the role.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What jobs pay 500,000 a year in the US?

In the US, high-paying roles such as senior executive positions (e.g., CEOs, CFOs), successful entrepreneurs, and certain specialized medical or legal professionals can earn $500,000 or more annually. Additionally, some highly experienced sales directors, investment bankers, and technology executives with stock options or bonuses may reach this level of compensation.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
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What cities near Delafield, WI are hiring for Client Success Manager jobs? Cities near Delafield, WI with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Delafield, WI as of June 2026, with employment types broken down into 100% Full Time. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $79,670 per year, or $38.3 per hour.
Client Success Manager

Client Success Manager

Evans Transportation Services, Inc

Delafield, WI

$70K - $75K/yr

Other

Posted 29 days ago

Job description

Description


Position Reports to: Vice President of Strategic Client Engagement

Direct Reports: This position has no supervisory responsibilities

Department: Client Solutions 

FLSA/Pay Status: Exempt - Salary Full-time

Updated: January 2026

JOB SUMMARY

Under the direction of the Vice President of Strategic Client Engagement, the Client   Success Manager will support the Key Account Managers with ongoing client   support. In addition to the support role, the Client Success Manager will be financially   responsible for the clients in their portfolio and will serve as the single   point of accountability. They will assist in selling creative solutions, help   onboard key accounts, and determine creative ways to continuously improve and   retain their accounts. This will be achieved by supporting the client's   supply chain needs through relationship building, problem-solving, thought   leadership, and internal and external collaboration. 

ESSENTIAL FUNCTIONS

Supports KAM team with Business Review data, PowerPoint builds, Reporting, Data mining, Data entry, Power BI creation, Claims management, etc. 

Works hand in hand with Key Account Managers on client-specific projects to meet client timelines, improve cost, and drive value. 

Support Sales on ad hoc requests to support existing or new clients. 

Serves as the primary point of contact for select customers within the portfolio, delivering a positive customer experience through proactive professional communication and timely responses. 

Successfully build trust with existing/new clients to allow sales to exit the ongoing support process. 

Grow or maintain key accounts by maintaining relationships at multiple locations and multiple levels within your client portfolio. 

Determine business review needs of each account and execute those reviews. 

Use technology and market data to gain customer insight and understand positive and negative trends with volume and profitability. 

Uncover new opportunities for growth (volume/profitability) and retain or grow the business by presenting strategic solutions. 

Works with and influences the account management team to execute the account strategy and achieve desired results. 

Execute various reports showing profitability, volume trends, and service performance to gain knowledge and determine the need for adjustments to create efficiencies and drive continuous improvement. 

Interprets and uses internal/external data, market intelligence (indexes, research, etc.), and customer information (articles, press, etc.) to provide customers with business insights and improve customer outcomes. 

Stays informed of changes within the customers' business, industry, and sector through regular customer communication and applies that knowledge to identify new opportunities. 

Adheres to Evans' Five Guiding Principles and all departmental and company procedures, policies, and handbooks. 

All other duties as assigned. 

Requirements

QUALIFICATIONS AND REQUIREMENTS

Bachelor's Degree

3 - 5 years of related experience with   a 3PL.

Additional years of education and   experience may be substituted for each other, as determined by Management.

Excellent critical thinking and   problem-solving skills.

Experience working in Transportation   Management Software (Mercury Gate) is preferred but not required.

Advanced knowledge of truckload and   less than truckload modes is preferred but not required. 

Advanced abilities in Microsoft Office   Suite and Power BI are preferred.

Transportation experience and working   knowledge of the industry.

Elevated level of organizational skills   and ability to multitask.

Ability to read, write, type, and speak   English fluently is a requirement of this position.

Ability to travel 50% or more. 

PHYSICAL DEMANDS /WORK ENVIRONMENT

While performing the duties of this job, the employee     must be able to use a keyboard, calculator, and telephone. Frequent     sitting, talking, hearing, and occasionally stand, lift (up to10 lbs.), and     an ability to adjust vision for close vision work. Reasonable accommodations may be made to     enable individuals with disabilities to perform the essential functions.

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