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Client Success Manager Jobs in Chester, VA (NOW HIRING)

GenLogs

Scaled Customer Success Manager

Richmond, VA · On-site

ABOUT THE JOB The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high ...

iCIMS

Senior Manager, Customer Success

Richmond, VA · On-site

Job Overview The Senior Manager, Customer Success is responsible for leading and scaling high-performing Customer Success teams that drive customer adoption, retention, value realization, and overall ...

Brandito LLC

Account Manager

Richmond, VA · On-site

Competitive uncapped monthly commission, providing significant earning potential based on performance Account Manager (Hybrid) - Drive Client Success Through Creative SWAG Solutions At BRANDITO, we ...

Brandito LLC

Account Manager

Richmond, VA · On-site

Competitive uncapped monthly commission, providing significant earning potential based on performance Account Manager (Hybrid) - Drive Client Success Through Creative SWAG Solutions At BRANDITO, we ...

Franklin Covey

Client Partner - Key

Richmond, VA · On-site

$280K/yr

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Key Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

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Franklin Covey

Client Partner - Mid-Market

Richmond, VA · On-site

Enterprise Client Success Status: Full-Time Exempt Reports to: Managing Director, Major Accounts Location: Remote - Anywhere in the contiguous United States Compensation: Anticipated compensation for ...

New

Vontier

Customer Success Specialist

Richmond, VA · On-site

$60K - $75K/yr

This role proactively manages the customer lifecycle-from onboarding through renewal-ensuring customers achieve measurable value and strong ROI from their investment. The Customer Success Specialist ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Chester, VA

Client Success Manager information

See Chester, VA salary details

$29.9K

$76.4K

$128.8K

How much do client success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success manager in Chester, VA is $76,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,800.00 and $91,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Chester, VA?

The most popular types of Client Success jobs in Chester, VA are:

What job categories do people searching Client Success Manager jobs in Chester, VA look for?

The top searched job categories for Client Success Manager jobs in Chester, VA are:

What cities near Chester, VA are hiring for Client Success Manager jobs?

Cities near Chester, VA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Chester, VA as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, 1% Temporary, and 1% Contract. Highlights an 78% Physical, 2% Hybrid, and 20% Remote job distribution, with an average salary of $76,437 per year, or $36.7 per hour.

Scaled Customer Success Manager

GenLogs

Richmond, VA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Key responsibilities

  • Own and manage a high-volume portfolio of 50+ customer accounts using automated tools and engagement strategies focused on implementation and renewal.

  • Onboard, train, and activate new users to ensure successful setup, user adoption, and operational integration of the platform.

  • Implement scalable customer success playbooks, workflows, and training resources to drive product adoption and proactively engage customers for reviews and renewal opportunities.

Job description

GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to make our world safer and stronger. Through a nationwide network of sensors, we help our customers source carriers, eliminate fraud and theft, and provide real-time visibility on every truck in America. By operating at the intersection of edge sensing, computer vision, AI-driven analytics, and large-scale field deployment, GenLogs is transforming how transportation data is captured, secured, and commercialized.
ABOUT THE GO-TO-MARKET TEAM
  • The Go-to-Market (GTM) team at GenLogs is responsible for bringing our Truck Intelligence™ platform to the organization that depend on trustworthy, real-time freight visibility. We work directly with brokers, carriers, shippers, insurance companies, and ports to define problems, scope operational deployments, and scale high-impact programs.
  • The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also includes: Business Development, Sales, Pre-Sales, Customer Support, Partnerships, Channel, and Marketing
  • We are responsible for all post-sale activities of the customer base, including account management, expansion, and renewal.

ABOUT THE JOB
The primary focus of the Scaled Customer Success Manager role is to provide world-class customer experience for our growing customer base, at scale. As a Scaled CSM, you will own a high-volume portfolio of SMB accounts and be responsible for driving adoption, customer outcomes, and retention through repeatable, one-to-many programs rather than individualized account plans. You will run the digital-first engagement model that ensures customers realize measurable value from GenLogs' Truck Intelligence™ platform.
WHAT YOU'LL DO
  • Scaled Account Management: Own and manage a book of 50+ customer accounts using a mix of 1:1 engagement and automated tooling, with a key focus on implementation and renewal.
  • Implementation and activation: Onboard and train new users to ensure successful setup, user activation, and operational integration.
  • Training and enablement: Implement and execute scalable customer success playbooks, workflows, and training resources that drive product adoption across the full segment simultaneously (webinars, email nurture campaigns, knowledge base content, in-app messaging).
  • Proactive account management: Proactively engage customers for 1:1 business review meetings when adoption or renewal risk is detected.
  • Expansion and renewal: Identify growth opportunities and at-risk renewals through aggregate usage patterns and trends. Drive renewals and expansion via low-touch, repeatable motions (self-serve upgrade paths, automated renewal outreach).
  • Cross-functional collaboration: Work closely with Support, Product, Engineering, and Data teams to resolve customer challenges at the segment level and communicate customer feedback.
  • Automation and scale: Partner with Customer Support and the SVP of Customer Experience to build and maintain self-serve onboarding flows, guides, and automated activation sequences
  • Customer advocacy: Serve as the voice of the customer internally, surfacing insights from aggregate segment data that improve product development and customer experience.
  • Travel: Minimal travel required; role is primarily remote/digital-first, with occasional travel for internal team gatherings.

QUALIFICATIONS
  • Roll-up-your-sleeves attitude, you thrive in ambiguity and can execute as well as strategize.
  • 3+ years of experience in Customer Support, Customer Success, Account Management, or related customer-facing roles.
  • Experience managing a large portfolio customers preferred but not required
  • Demonstrated success driving retention, customer adoption, and satisfaction
  • Strong written communication and presentation skills, including building email campaigns, in-app messaging, and self-serve content.
  • Strong analytical and problem-solving abilities, with comfort interpreting usage/health-score data across a large account base.
  • Experience with CS or marketing automation platforms preferred
  • B2B SaaS experience required.
  • Transportation/logistics or commercial auto insurance experience preferred.

BENEFITS
Healthcare
  • Employer-covered comprehensive medical, dental, and vision plans for employee and dependents
  • Employer contribution towards premiums of optional higher-end plans

Time Off
  • Unlimited PTO
  • Sick leave
  • Company holidays (GenLogs observes all federal US Government holidays)
  • Flexible leave for caregiving and medical needs

Family Support
  • Paid parental leave

Professional Development
  • Budget availability for approved professional development courses, certifications, and training

Travel Support
  • 100% travel reimbursement for all approved company travel and spending

Retirement Savings
  • 401(k) plan

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