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Client Success Manager Jobs in Champaign, IL (NOW HIRING)

Campus Ink

Customer Success Manager

Urbana, IL · On-site

$19 - $25/hr

As our Customer Success Manager , you are the heartbeat of our brand. You'll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s ...

New

Campus Ink

Customer Success Manager

Urbana, IL · On-site

$19 - $25/hr

As our Customer Success Manager , you are the heartbeat of our brand. You'll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s ...

New

Campus Ink

Customer Success Manager

Urbana, IL · On-site

$19 - $25/hr

As our Customer Success Manager , you are the heartbeat of our brand. You'll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s ...

New

Southern Shingles

Territory Manager

Champaign, IL · Remote

... client relationships. Success depends on proactive goal setting and adherence to schedules ... Managed business portfolios up to $15M. * Skilled in developing and executing territory sales ...

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Client Success Manager information

See Champaign, IL salary details

$32.5K

$83.2K

$140.2K

How much do client success manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client success manager in Champaign, IL is $83,186.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,600.00 and $99,100.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Champaign, IL look for?

The top searched job categories for Client Success Manager jobs in Champaign, IL are:

What cities near Champaign, IL are hiring for Client Success Manager jobs?

Cities near Champaign, IL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Champaign, IL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, and 2% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $83,186 per year, or $40 per hour.

Customer Success Manager

Campus Ink

Urbana, IL • On-site

$19 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Campus Ink is redefining how student-athletes, fans, and brands connect. We aren't just selling merchandise-we're building the infrastructure for the next generation of sports entrepreneurs.
As our Customer Success Manager, you are the heartbeat of our brand. You'll serve as the vital link between our fast-paced production floor in Urbana and the fans, parents, internal sales team(s) and student-athletes who power our platform. If you're a natural communicator who views complex operational puzzles as an exciting challenge, we want you on our team.
Requirements
Your Impact (Responsibilites)
  • Customer Advocacy: Own the end-to-end customer journey, delivering a high-touch VIP experience from proactive check-ins to high-stakes issue resolution.
  • Operations Support: Partner directly with Production and Fulfillment teams to track orders, manage re-shipments, and meet deadline targets.
  • Elevate NIL Creators: Support the unique needs of student-athlete creators, ensuring their personal brands are executed with the highest quality and care.
  • Workflow Optimization: Help refine operational workflows as we scale-turning friction points into streamlined processes.
  • Relationship Management: Turn complex customer inquiries or delays into positive brand loyalty through empathetic, solution-oriented communication.
Who You Are
  • Experience: Background in high-touch customer service, account management, or retail leadership.
  • Adaptability: Thrives in fast-paced, high-growth environments with a track record of remaining calm under pressure (e.g., peak seasons like March Madness).
  • Communication: Exceptional written and verbal communication skills; ability to translate technical or production delays into clear, warm customer updates.
  • Technical Toolkit: Proficient in Google Workspace (Gmail, Docs, Sheets), Microsoft Excel, and standard e-commerce platforms.

Benefits
Job Details & Compensation
  • Role Type: Full-time, On-site (40 hours/week, Monday-Friday with occasional weekend overtime during peak seasons).
  • Pay Range: $19.00 - $25.00 per hour (commensurate with experience).
  • Location: Urbana, IL (Local candidates or those willing to relocate prior to start date only).
  • Start Date: Immediate.

Benefits Included
  • Health, Dental, Vision, and Life Insurance
  • 401(k) with company match
  • Paid Time Off (PTO) & Paid Training

SCHEDULE:
  • 8 hour shift
  • Monday to Friday

ABILITY TO COMMUTE/RELOCATE:
  • Urbana, IL 61801: Reliably commute or planning to relocate before starting work (Required)
  • Work Location: One location

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