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Client Success Manager Jobs in Bolingbrook, IL (NOW HIRING)

Arrive Logistics

Client Success Associate

Chicago, IL

$25/hr

The next Chicago Client Success cohort start date is in January 2027! Our 2026 cohorts are now full ... Manage load board on a daily basis, which includes detailed data entry in load building and ...

Epsilon

Associate, Client Success

Chicago, IL · On-site

Overview As an Associate, Client Success, you will play a key role in supporting the coordination and management of client relationships across a dynamic portfolio of accounts. You will partner ...

Arrive Logistics

Client Success Associate

Chicago, IL · On-site

$25/hr

The next Chicago Client Success cohort start date is in January 2027! Our 2026 cohorts are now full ... Manage load board on a daily basis, which includes detailed data entry in load building and ...

Arrive Logistics

Client Success Associate

Chicago, IL · On-site

$25/hr

As a Client Success Associate, you will be responsible for the daily operations of existing and new ... Manage load board on a daily basis, which includes detailed data entry in load building and ...

Pomelo

Head of Client Success & Sales

Chicago, IL · Remote

$70K - $80K/yr

This role will be responsible for both acquiring new clients and managing existing client ... Maintain and manage pipeline in CRM Client Success & Account Management * Serve as the primary ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Bolingbrook, IL

Client Success Manager information

See Bolingbrook, IL salary details

$32.1K

$82.1K

$138.4K

How much do client success manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for client success manager in Bolingbrook, IL is $82,138.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,800.00 and $97,900.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What are the most commonly searched types of Client Success jobs in Bolingbrook, IL?

The most popular types of Client Success jobs in Bolingbrook, IL are:

What job categories do people searching Client Success Manager jobs in Bolingbrook, IL look for?

The top searched job categories for Client Success Manager jobs in Bolingbrook, IL are:

What cities near Bolingbrook, IL are hiring for Client Success Manager jobs?

Cities near Bolingbrook, IL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Bolingbrook, IL as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $82,138 per year, or $39.5 per hour.

Client Success Associate

Arrive Logistics

Chicago, IL

$25/hr

Full-time

Re-posted 16 days ago

Arrive Logistics rating

5.5

Company rating: 5.5 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

The next Chicago Client Success cohort start date is in January 2027! Our 2026 cohorts are now full.
 
Who We Are
Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There has never been a more exciting time to get on board, so read on to learn more and apply today!
 
Who We Want
This role will focus on mastering the basics of what it takes to deliver Operational Excellence. As a Client Success Associate, you will be responsible for the daily operations of existing and new client accounts brought on by our sales team. You will focus on load building, scheduling appointments, tracking shipments while providing timely updates internally and externally, and closing out loads. You will work on mastering these skills, and work to develop other tasks to continue building your skill set within Client Success. You must be detail and process oriented, customer obsessed, efficient, proactive, solutions driven, and comfortable with effectively performing operational duties independently, as well as working collaboratively across our different departments.
What You'll Do
  • Manage load board on a daily basis, which includes detailed data entry in load building and scheduling, tracking, reviewing available loads, and closing out loads to ensure overall execution
  • Focus on accuracy and timeliness while building loads for our customer account(s)
  • Obtain pickup and delivery appointments from the shippers and consignees within your customer’s network
  • Deliver effective and timely communication with Carrier reps and customer contacts when rescheduling pickups, deliveries, and while obtaining accurate tracking updates
  • Communicate with customer contacts proactively when a shipment will be delayed
Developing Tasks
  • Understand the Customer’s committed lanes and when to accept or reject loads being tendered by the customer
  • Establish a strong understanding and knowledge base of the industry, foundational skills, and of Arrive operations with a drive for continued educational opportunities
  • Consistently working towards expanding your relationship with your customer contacts by delivering timely and professional communication
  • Work with BD and Carrier counterparts to navigate issues that occur to provide best-in-class customer service
  • Determine how to maximize profitability with the freight that is available by looking at appointment times, flexibility, and other attributes that will get the best possible rate
  • Prioritize exceptions by working with the Carrier team to provide timely updates to customers
  • Proactively work with management to determine any potential concerns for aging for your customer
Qualifications
  • Bachelor’s degree in a relevant field of study preferred
  • Proven demonstration of commitment and work ethic in a school or work setting
  • Fast-paced and able to multitask in a high-pressure environment
  • Polished communicator with exceptional interpersonal skills, both verbal & written
  • Able to take verbal/written instruction and execute with confidence
The Perks of Working With Us
  • Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage.
  • Invest in your future with our matching 401(k) program.
  • Build relationships and take part in learning opportunities through our Employee Resource Groups.
  • Enjoy office wide engagement activities, team events, happy hours and more!
  • Leave the suit and tie at home; our dress code is casual.
  • Work in the heart of downtown Chicago, IL!
  • There are CTA and L train stops walking distance from the office and you can store your bike safely inside of the building.
  • Sweat it out at the LifeStart gym in our office building that includes brand new Peloton bikes, top-of-the-line equipment and personal training options.
  • Maximize your wellness with free counseling sessions through our Employee Assistance Program
  • Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days.
  • Receive 100% paid parental leave when you become a new parent.
  • Get paid to work with your friends through our Referral Program!
  • Get relocation assistance! If you are not local to the area, we offer relocation packages.
The hourly rate for this position is $25.00/hour, plus eligibility for bonus and benefits. The range displayed on each job posting reflects the pay range for the position across all locations. Within the range, individual pay is determined based on work location, job-related skills, experience, relevant education or training.
Your Arrive Experience
When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. 
 
Notice:
To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact talentacquisition@arrivelogistics.com for verification.

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