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Client Success Manager Jobs in Berkeley, CA (NOW HIRING)

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

results.com

Client Success Manager

San Francisco, CA · On-site

The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts. We are now targeting businesses with 50 ...

DoorDash

Client Success Manager

San Francisco, CA · On-site

About the Role As a Merchant Success Manager (MSM), you will play a critical role in supporting and ... You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction ...

Superpower

Director, Client Success

San Francisco, CA · On-site

$100 - $140/hr

It is not a relationship-management seat. It is the person who owns whether members engage, whether clients renew, and whether we can prove what we deliver. The hard part of this job is not running ...

SpotOn

Client Success Partner

San Francisco, CA · Remote

$55K - $79K/yr

The Client Success Partner manages a large portfolio of strategic accounts and drives client retention and adoption through scalable engagement strategies. This role is ideal for individuals with ...

Superpower

Director, Client Success

San Francisco, CA · On-site

It is not a relationship-management seat. It is the person who owns whether members engage, whether clients renew, and whether we can prove what we deliver. The hard part of this job is not running ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Berkeley, CA

Client Success Manager information

See Berkeley, CA salary details

$39.8K

$101.7K

$171.4K

How much do client success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for client success manager in Berkeley, CA is $101,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $121,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What are popular job titles related to Client Success Manager jobs in Berkeley, CA? For Client Success Manager jobs in Berkeley, CA, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Berkeley, CA look for? The top searched job categories for Client Success Manager jobs in Berkeley, CA are:
What cities near Berkeley, CA are hiring for Client Success Manager jobs? Cities near Berkeley, CA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Berkeley, CA as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $101,707 per year, or $48.9 per hour.

Client Success Manager

results.com

San Francisco, CA • On-site

Full-time

Re-posted 13 hours ago

Job description

Company Description

RESULTS.com is a leading SaaS Business Management Platform, with over 5,000 users offering clients a cloud based software that creates alignment, increases engagement and accountability towards the organization's long term priorities.

RESULTS.com has received numerous awards and was recognised as a Winner of the Tie50 world's top startups for 2014.

With global headquarters in Auckland, New Zealand, and North American headquarters in San Francisco, USA, RESULTS.com presents an exciting opportunity for candidates looking for international business experience, including:

  • Fast growing global SaaS business using the latest technology
  • High Performing Culture
  • Competitive salary
  • Exceptional training and ongoing development programs to support your career growth
Job Description

The Results.com Client Success Management team oversees our customer experience from completion of Onboarding through to renewal and 100% adoption.  The Onboarding team will do the heavy lifting post signed contract needed to rapidly help our clients adopt and deeply leverage the Results.com solution.

Post Onboarding, renewals and growth within the business to 100% adoption will be the Client Success Manager's primary responsibility.  You will work closely with other Results.com teams besides Onboarding, including Sales, Training, Technical Configuration, Marketing, and Product to ensure customers meet their adoption targets and realize significant value from using our platform.

Measures of success will include both retention and expansion.  The Client Success Manager will look for opportunities to expand our reach within customers adding new users, certifications or services to existing accounts.  We are now targeting businesses with 50 to 100 employees.  Often a new client will first bring on their leadership team of say 20 users, with a view to adding the rest of them later.

Your ultimate goal: To help Results.com hit its Recurring Revenue growth targets by retaining clients and expanding users within. To accomplish this, you'll:

  • Support the Onboarding team to completion, as required
  • Ensure full handover from Onboarding
  • Ensure customers achieve their adoption and success targets
  • Develop and implement an effective strategic account strategy through collaboration with other team members
  • Utilize Salesforce metrics and feedback to pro-actively reach out to clients whose engagement is dropping or below our targets
  • Arrange ongoing training and coaching sessions
  • Conduct periodic health checks and managing the contract rollover process
  • Drive additional recurring revenue through upsells of more users
  • Ensure that customers are vocal advocates who renew our relationship year after year
  • Identify and liaise with marketing to gain client advocate references and case studies
  • Obtain referrals for the sales team to follow up


Qualifications
Targets

You will manage between 800 and 1400 users.

Your rollover target will be 80%.  Upsell targets will be 20%+ of your portfolio.

There will also be targets relating to customer engagement levels.

Requirements

5+ years of account management, preferably virtually/online

Preferred skills:

  • CRM (Salesforce or equivalent)
  • Familiarity with online presentations and selling
  • A passion for learning and a hard-nosed work ethic.
  • Self-starter
  • Someone who can work successfully and happily in a fast-paced, high-intensity startup
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply