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Client Success Manager Jobs in Amherst, MA (NOW HIRING)

COCC

Branch Manager

Wilbraham, MA

$75K - $85K/yr

Our client, an established credit union in the Springield, MA area, is seeking an entrepreneurial ... Success in this role creates the opportunity to grow your career while helping grow the branch and ...

Monarch Place

Sales Manager

Springfield, MA · On-site

... success. Key Responsibilities: - Develop and implement strategic sales plans to achieve revenue ... the hotel's client base - Identify new business opportunities and build relationships with ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Amherst, MA

Client Success Manager information

See Amherst, MA salary details

$32K

$81.8K

$137.9K

How much do client success manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for client success manager in Amherst, MA is $81,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Amherst, MA look for?

The top searched job categories for Client Success Manager jobs in Amherst, MA are:

What cities near Amherst, MA are hiring for Client Success Manager jobs?

Cities near Amherst, MA with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Amherst, MA as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, 2% Temporary, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $81,807 per year, or $39.3 per hour.

On-Call Client Service Representative (CSR)

Inspire Veterinary Partners Inc

Haydenville, MA • On-site

$18 - $21/hr

Full-time

Posted 24 days ago

Job description

Description:

Join a Team That Feels Like Family

At Williamsburg Animal Clinic, you'll be joining a highly skilled, collaborative, and tenured team that is passionate about providing exceptional care to pets and outstanding service to their families. Our hospital culture is built on open communication, mutual respect, teamwork, and a shared commitment to excellence.


We believe every team member plays an important role in our success. From the moment a client walks through our doors or calls our hospital, our Client Service Representatives help create the warm, welcoming experience that sets us apart. If you're looking for a flexible, as-needed opportunity where you can contribute to a respected practice and work alongside an amazing team, we'd love to hear from you.


For many veterinary professionals, Williamsburg Animal Clinic is a place that rekindles the reason they entered veterinary medicine in the first place. We are incredibly proud of the reputation and legacy we have built in our community and are looking for individuals who share our passion for compassionate care and exceptional client service.


Position Overview

Williamsburg Animal Clinic is seeking an On-Call Client Service Representative (CSR) to provide coverage as needed for vacations, sick days, and other staffing needs. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering outstanding customer service.


As the first point of contact for many of our clients, the CSR serves as the face and voice of our hospital. This individual helps ensure a positive experience for every client by managing communications, scheduling appointments, maintaining accurate records, processing payments, and supporting the veterinary team in delivering exceptional patient care.


The ideal candidate is caring, organized, professional, and able to remain calm and efficient while juggling multiple priorities.


Key Responsibilities

  • Deliver exceptional customer service while creating a warm, welcoming experience for clients and patients.
  • Answer and manage multi-line phone calls, including appointment scheduling, client inquiries, and urgent care triage.
  • Coordinate wellness, sick, surgical, boarding, and follow-up appointments while helping maintain an efficient hospital schedule.
  • Accurately check patients in and out, collect medical histories, communicate discharge instructions, and schedule follow-up care.
  • Process payments, maintain financial records, and ensure accurate invoicing.
  • Maintain complete and accurate client and patient records within the hospital management system.
  • Educate clients on hospital services, preventive care, wellness recommendations, and clinic policies.
  • Serve as a liaison between clients and the medical team, ensuring clear and timely communication.
  • Support a clean, organized, and professional reception and client-care environment.
  • Collaborate with veterinarians, technicians, and hospital staff to deliver outstanding patient care and client experiences.
Requirements:
  • High school diploma or equivalent required.
  • Previous customer service, receptionist, medical office, or veterinary experience preferred.
  • Strong communication, interpersonal, and client service skills.
  • Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment.
  • Proficiency with computers and office technology; experience with veterinary practice management software is a plus.
  • Ability to handle phone systems, scheduling, recordkeeping, and financial transactions accurately.
  • Demonstrated compassion for animals and empathy for clients.
  • Ability to work independently while contributing positively as part of a team.
  • Ability to remain professional, flexible, and effective during busy periods and changing priorities.
  • Must be able to lift up to 40 pounds independently and assist with heavier items when needed.
  • Knowledge of veterinary terminology and procedures is a plus but not required.