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Client Success Manager Jobs in Amherst, MA (NOW HIRING)

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

This role manages client care from admission through discharge, with a strong focus on aftercare ... AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$17.50 - $22.75/hr

This role manages client care from admission through discharge, with a strong focus on aftercare ... AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at ...

Boca Recovery Center

Client Care Coordinator

Springfield, MA · On-site

$18 - $23.50/hr

This role manages client care from admission through discharge, with a strong focus on aftercare ... AMA Intervention Success Rate: 60% of clients receiving intervention remain in treatment for at ...

HUB

Account Manager - Client Advisory Team

South Hadley, MA · Hybrid

$55K - $106K/yr

... client's needs,ratesand coverages. * Prepare all transactions for assigned accounts,i.e.applications, invoices, forms. * Maintain the accuracy of data in the agency management system. * May handle ...

HUB

Account Manager - Client Advisory Team

Spencer, MA · Hybrid

$55K - $106K/yr

... client's needs,ratesand coverages. * Prepare all transactions for assigned accounts,i.e.applications, invoices, forms. * Maintain the accuracy of data in the agency management system. * May handle ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

... success? If so, our Client Support Specialist role is for you. We are looking for energetic ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

Checkwriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

... success? If so, our Client Support Specialist role is for you. We are looking for energetic ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

Checkwriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

... success? If so, our Client Support Specialist role is for you. We are looking for energetic ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$18 - $24.25/hr

... success? If so, our Client Support Specialist role is for you. We are looking for energetic ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

CheckWriters

Client Support Specialist

Northampton, MA · On-site

$45K - $55K/yr

... success? If so, our Client Support Specialist role is for you. We are looking for energetic ... You'll also support their time management, recruiting, onboarding, and provide guidance on all our ...

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Showing results 21-40

All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Amherst, MA

Client Success Manager information

See Amherst, MA salary details

$32K

$81.8K

$137.9K

How much do client success manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for client success manager in Amherst, MA is $81,807.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,600.00 and $97,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What does a client success manager do?

A client success manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and addressing their needs to promote retention and satisfaction. They often coordinate with sales, support, and product teams, using tools like CRM software to monitor client health and identify opportunities for upselling or renewal. The role requires strong communication skills and a focus on customer outcomes.
More about Client Success Manager jobs
What job categories do people searching Client Success Manager jobs in Amherst, MA look for? The top searched job categories for Client Success Manager jobs in Amherst, MA are:
What cities near Amherst, MA are hiring for Client Success Manager jobs? Cities near Amherst, MA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Amherst, MA as of July 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $81,807 per year, or $39.3 per hour.

Clinician - Masters

Center for Human Development

Springfield, MA • On-site

$62K - $68K/yr

Other

Re-posted 29 days ago

Job description

The Center for Human Development (CHD) is seeking Master's Level Clinician to join our START team. The START (Stimulant treatment and Recovery Team) at CHD is looking for a clinician who wants to help individuals experiencing a Stimulant Use disorder. Our team is at the forefront of change within the Substance Use community. This unique program treats the mind and body. We are looking for a like-minded, motivated, and team player to join us. This is a full-time on-site position located in Springfield, MA.
Your role as a Clinician:
This position requires working with individual clients in session and running multiple groups throughout the week. A must is having an understanding of individuals who are experiencing the SU disorder without judgement or bias. Flexibility is a must as we are client focused and work with helping them find their own path. Peer experience is welcomed.
Pay range $62,000-$68,000 is based on unlicensed and/or licensure held.
Responsibilities:
Clinician works to fully engage clients in the treatment alliance. Clinician performs individual, and/or group treatment to help clients improve their presenting symptoms and problems

  • Clinician recognizes and responds as needed to protect the safety and well-being of clients including mandated reporting, referring for crisis evaluations, higher levels of care, and managing crises.
  • Collaborate with a diverse team of professionals to enhance client success.
  • Consistently meet billing and documentation deadlines to ensure smooth operations.
  • Engage in ongoing professional development to stay at the forefront of your field.
Requirements:
  • A Master's degree in psychology, social work, or related field.
  • Lived experience, or has a specialty/interest in working with this unique population
  • Experience working with diverse populations such as but not limited to, un-homed, LGBTQIA, underserved communities, and indigenous individuals.
  • Eligibility for credentialing by MassHealth and licensure in the state of MA.
  • Proficiency in verbal and written communication, with competence in electronic health records.

At Center for Human Development, Care Finds a Way:
The Center for Human Development (CHD) provides a broad range of high quality, community-oriented human services dedicated to promoting, enhancing, and protecting the dignity and welfare of people in need. At CHD we are celebrating differences, inclusion is not just a policy- it is a daily practice. Multicultural, multilingual, and fluent in sign language, CHD is a reflection of those we serve.
Connect with our team today!
If this sounds like the right job for you, do not wait - apply today to join our team. We look forward to hearing from you!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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