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Client Success Expert Jobs in Baltimore, MD (NOW HIRING)

NTT DATA Services

Network Manager

Annapolis, MD · On-site

... Expert (CCIE), Juniper Networks Certified Internet Expert (JNCIE), or an equivalent advanced ... We are committed to accelerating client success and positively impacting society through ...

NTT DATA Services

Network Manager

Annapolis, MD · On-site +1

... Expert (CCIE), Juniper Networks Certified Internet Expert (JNCIE), or an equivalent advanced ... We are committed to accelerating client success and positively impacting society through ...

SC&H Group

Tax Manager

Hunt Valley, MD · On-site

$100K - $160K/yr

... client success and building relationships, ability to direct work and continuously improve ... Our expert capabilities and exceptional service have shaped the firm's longstanding reputation for ...

SC&H Group

Tax Manager

Columbia, MD · On-site

$100K - $160K/yr

... client success and building relationships, ability to direct work and continuously improve ... Our expert capabilities and exceptional service have shaped the firm's longstanding reputation for ...

SC&H Group

Tax Manager

Hunt Valley, MD · On-site

$100K - $160K/yr

... client success and building relationships, ability to direct work and continuously improve ... Our expert capabilities and exceptional service have shaped the firm's longstanding reputation for ...

Trucordia

Private Client Advisor

Annapolis, MD

... matter expert to master chosen area of focus for highest probability of long-term success ... Collaborates with Client Service to analyze renewal business and place new business accounts.

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Showing results 21-40

All JobsClient Success Expert JobsClient Success Expert Jobs in Baltimore, MD

Client Success Expert information

See Baltimore, MD salary details

$32.3K

$82.5K

$139.1K

How much do client success expert jobs pay per year?

As of Sep 7, 2026, the average yearly pay for client success expert in Baltimore, MD is $82,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What are popular job titles related to Client Success Expert jobs in Baltimore, MD?

For Client Success Expert jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Client Success Expert jobs in Baltimore, MD look for?

The top searched job categories for Client Success Expert jobs in Baltimore, MD are:

Client Success Expert jobs near you

Network Manager

NTT DATA Services

Annapolis, MD • On-site

Full-time

Re-posted 22 days ago

NTT Data rating

7.5

Company rating: 7.5 out of 10

Based on 93 frontline employees who took The Breakroom Quiz

110th of 226 rated it services

Job description

Req ID: 359392
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Network Manager to join our team in Annapolis, Maryland (US-MD), United States (US).
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
The Network Manager serves as the primary technical authority responsible for the architecture, performance, reliability, and security posture of all client infrastructure components. This role ensures all engineering, maintenance, design, and optimization activities align with objectives and comply with operational, security, and technical standards.
Responsibilities:
  • Provide end-to-end oversight for all WAN, LAN, MAN, firewall, and transport network components.
  • Serve as senior technical advisor to DoIT for all network engineering and network architect matters.
  • Lead engineering teams during troubleshooting of complex routing, switching, and transport-related issues.
  • Approve major configuration changes, design packages, and engineering recommendations.
  • Oversee capacity planning, performance analysis, and lifecycle management.
  • Ensure network resilience, redundancy, and failover designs meet State requirements.
  • Coordinate with vendors for escalated support cases, software upgrades, and hardware remediation.
  • Maintain mastery-level understanding of routing protocols (OSPF, BGP, MPLS, EVPN), security standards, and fiber transport systems.
  • Ensure network documentation is accurate, complete, and continuously updated.
  • Support major incidents as Tier 3 escalation authority, including after-hours emergencies.

Basic Qualifications:
  • Must possess a bachelor's degree in computer science, information systems, engineering or other related discipline.
  • 10+ years of experience demonstrating expertise in designing, implementing and managing complex network infrastructures.
  • 5+ year's experience in design, implementation and troubleshooting of complex network architectures.
  • Demonstrated experience with large backbone networks and fiber infrastructure.
  • Must possess a senior-level network engineering certificate (must be current) such as Cisco Certified Internetwork Expert (CCIE), Juniper Networks Certified Internet Expert (JNCIE), or an equivalent advanced networking certification.

Work Environment & Travel
On-site work depending on client requirements at the Network Operations facility. Occasional travel to client sites for installation, testing, or project coordination.
Why Join NTT DATA Public Sector SLED?
Work on mission-critical projects impacting public services.
Collaborate with industry-leading experts and cutting-edge technologies.
Competitive compensation, benefits, and career growth opportunities.
#INDPUBLIC
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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About NTT DATA

Sourced by ZipRecruiter

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Plano, TX, US

Year founded

1967

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