ZipRecruiter

Log In

1

Client Success Expert Jobs in Baltimore, MD (NOW HIRING)

XPERTECHS

Client Technology Advisor

Columbia, MD · Remote

... client success. If you're passionate about aligning technology with business goals, driving ... a subject matter expert on their assigned clients' technology stacks. As part of the Client ...

NTT America

Sr Client Manager

Annapolis, MD · On-site

... expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes. * Sales pursuit. The skills and ...

NTT DATA Services

Network Manager

Annapolis, MD · On-site +1

... Expert (CCIE), Juniper Networks Certified Internet Expert (JNCIE), or an equivalent advanced ... We are committed to accelerating client success and positively impacting society through ...

NTT DATA Services

Network Manager

Annapolis, MD · On-site

... Expert (CCIE), Juniper Networks Certified Internet Expert (JNCIE), or an equivalent advanced ... We are committed to accelerating client success and positively impacting society through ...

NTT DATA Services

Network Manager

Annapolis, MD · On-site +1

... Expert (CCIE), Juniper Networks Certified Internet Expert (JNCIE), or an equivalent advanced ... We are committed to accelerating client success and positively impacting society through ...

SC&H Group

Tax Manager

Hunt Valley, MD · On-site

$100K - $160K/yr

... client success and building relationships, ability to direct work and continuously improve ... Our expert capabilities and exceptional service have shaped the firm's longstanding reputation for ...

next page

Showing results 1-20

All JobsClient Success Expert JobsClient Success Expert Jobs in Baltimore, MD

Client Success Expert information

See Baltimore, MD salary details

$32.3K

$82.5K

$139.1K

How much do client success expert jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client success expert in Baltimore, MD is $82,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What does a client success expert do?

A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a client success expert?

To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.

How does a client success expert typically collaborate with other departments to ensure client satisfaction?

A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.

What is the difference between Client Success Expert vs Customer Support Specialist?

AspectClient Success ExpertCustomer Support Specialist
CredentialsRelevant experience, certifications in customer success or account managementTechnical knowledge, customer service skills
Work EnvironmentProactive engagement, strategic account managementReactive support, troubleshooting
Employer & Industry UsageTech, SaaS, subscription servicesRetail, telecom, tech
Search & Comparison IntentUnderstanding strategic customer relationshipsResolving technical issues

While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.

What is a client success expert?

A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.

What are popular job titles related to Client Success Expert jobs in Baltimore, MD?

For Client Success Expert jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Client Success Expert jobs in Baltimore, MD look for?

The top searched job categories for Client Success Expert jobs in Baltimore, MD are:

Client Success Expert jobs near you

Client Success Representative (Remote)

Baltimore, MD • Remote

Demand.com
See more jobs at Demand.comexternal

Full-time

Re-posted 14 days ago

Job description

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience.

Responsibilities and Duties

  • Develop and nurture relationships with selected accounts for successful campaigns.
  • Be a trusted advisor and expert in our DemandFactor offerings.
  • Work with internal experts to deliver excellent campaign leads and ensure clients are happy.
  • Collaborate with the Sales team from proposal to delivery, addressing options and integrations.
  • Manage account documentation, including reports and recommendations.
  • Handle post-sale account management, fostering growth through great customer service.

Qualifications

  • Excellent written and verbal communication skills with a strong connection to customer success.
  • Minimum two years of account management or customer service experience preferred.
  • Highly organized and detail-oriented, able to handle over 30 clients effectively.
  • Ability to thrive collaboratively in a team and independently with minimal supervision.
  • Strong problem-solving skills, with the ability to engage and interact with internal teams.
  • Logical thinking to diagnose and resolve issues, recognizing when escalation is needed.
  • Comfortable learning various software, from MS Office (Excel) to CRM systems.
  • Time Management and Effective Prioritization skills to ensure efficient handling of tasks and responsibilities in a dynamic work environment