$33K - $56K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
$33K - $56K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
Play a highly visible role as a senior technical expert with significant influence on business operations, client success, and technology strategy. * Work with executive leadership and key ...
Quick apply
Play a highly visible role as a senior technical expert with significant influence on business operations, client success, and technology strategy. * Work with executive leadership and key ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of two year of business-to-business (B2B) client/customer service ...
Identify and implement process improvements and technology solutions to drive client success ... Represent the firm in the community as a thought leader and subject matter expert. Recommended ...
Identify and implement process improvements and technology solutions to drive client success ... Represent the firm in the community as a thought leader and subject matter expert. Recommended ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Identify and implement process improvements and technology solutions to drive client success ... Represent the firm in the community as a thought leader and subject matter expert. Recommended ...
Identify and implement process improvements and technology solutions to drive client success ... Represent the firm in the community as a thought leader and subject matter expert. Recommended ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
Customer Success Associate
Madison, WI · On-site
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
$34K - $57K/yr
Strive to become a subject matter expert of the department, company and industry and maintain an ... Strongly preferred minimum of one year of business-to-business (B2B) client/customer service ...
ACCOUNT MANAGER, CLIENT SERVICES
Milwaukee, WI · On-site
$79K - $83K/yr
Own your Client Book of Business - be the subject matter expert and be prepared to communicate the ... success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and ...
ACCOUNT MANAGER, CLIENT SERVICES
Milwaukee, WI · On-site
$79K - $83K/yr
Own your Client Book of Business - be the subject matter expert and be prepared to communicate the ... success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and ...
ACCOUNT MANAGER, CLIENT SERVICES
$79K - $83K/yr
Own your Client Book of Business - be the subject matter expert and be prepared to communicate the ... success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and ...
ACCOUNT MANAGER, CLIENT SERVICES
$79K - $83K/yr
Own your Client Book of Business - be the subject matter expert and be prepared to communicate the ... success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and ...
Relationship Manager - Private Wealth
Milwaukee, WI · On-site
$160K - $215K/yr
... to provide expert advice on complex and high-value client relationships, and excel as a ... client success, while maintaining a thorough understanding of operational, regulatory, and ...
Relationship Manager - Private Wealth
Milwaukee, WI · On-site
$160K - $215K/yr
... to provide expert advice on complex and high-value client relationships, and excel as a ... client success, while maintaining a thorough understanding of operational, regulatory, and ...
Relationship Manager - Private Wealth
Milwaukee, WI · Hybrid
$160K - $215K/yr
... to provide expert advice on complex and high-value client relationships, and excel as a ... client success, while maintaining a thorough understanding of operational, regulatory, and ...
Relationship Manager - Private Wealth
Milwaukee, WI · Hybrid
$160K - $215K/yr
... to provide expert advice on complex and high-value client relationships, and excel as a ... client success, while maintaining a thorough understanding of operational, regulatory, and ...
ACCOUNT MANAGER, CLIENT SERVICES
Milwaukee, WI · On-site
$79K/yr
Own your Client Book of Business - be the subject matter expert and be prepared to communicate the ... success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and ...
ACCOUNT MANAGER, CLIENT SERVICES
Milwaukee, WI · On-site
$79K/yr
Own your Client Book of Business - be the subject matter expert and be prepared to communicate the ... success. For more information, visit www.pharmerica.com. Follow us on Facebook, Twitter, and ...
Relationship Manager - Private Wealth
Milwaukee, WI · Hybrid
$160K - $215K/yr
... to provide expert advice on complex and high-value client relationships, and excel as a ... client success, while maintaining a thorough understanding of operational, regulatory, and ...
Relationship Manager - Private Wealth
Milwaukee, WI · Hybrid
$160K - $215K/yr
... to provide expert advice on complex and high-value client relationships, and excel as a ... client success, while maintaining a thorough understanding of operational, regulatory, and ...
Client Success Expert information
What are the key skills and qualifications needed to thrive as a client success expert?
To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.
How does a client success expert typically collaborate with other departments to ensure client satisfaction?
A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.
What does a client success expert do?
A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.
What is the difference between Client Success Expert vs Customer Support Specialist?
| Aspect | Client Success Expert | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, certifications in customer success or account management | Technical knowledge, customer service skills |
| Work Environment | Proactive engagement, strategic account management | Reactive support, troubleshooting |
| Employer & Industry Usage | Tech, SaaS, subscription services | Retail, telecom, tech |
| Search & Comparison Intent | Understanding strategic customer relationships | Resolving technical issues |
While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.
What are popular job titles related to Client Success Expert jobs in Wisconsin? For Client Success Expert jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Client Success Expert jobs in Wisconsin look for? The top searched job categories for Client Success Expert jobs in Wisconsin are:
- Director Customer Success Manager Remote
- Entry Level Customer Success Manager Remote
- Client Success Analyst
- Overnight Virtual Customer Success Manager
- Associate Customer Success Manager
- Shopify Customer Success Manager
- Per Diem Customer Success Manager Remote
- Entry Level Customer Success Manager
- Weekend Customer Success Manager
- Remote Pricing Director
What cities in Wisconsin are hiring for Client Success Expert jobs? Cities in Wisconsin with the most Client Success Expert job openings:
$33K - $56K/yr
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 14 days ago
Job description
We are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal compliance responsibilities.
In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!
Responsibilities:
Qualifications:
Preferred Knowledge, Skills or Abilities:
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$33,500.00 - $56,075.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
In this role, you will have an opportunity to work with and manage the day to day relationships with our customers at Corporations, Law Firms, or Small Businesses to provide legal and compliance services. If you are looking to gain professional experience, learn a new industry and launch your career with a global organization, come join our team!
Responsibilities:
- Deliver prompt and professional service to our customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications
- Provide consultative customer service; help to determine customer goals, compliance challenges, and business needs, while utilizing product and industry knowledge to provide solutions and initiate orders crucial to corporate legal compliance
- Proactively manage the full-life cycle of the order process and drive cross-selling opportunities to promote additional offerings to meet our customer needs
- Project manage, organize and prioritize high volumes of requests utilizing SalesForce and other internal systems to ensure timely and accurate response to customers
- Manage your own customers and customer escalations and work across Customer Service function to complete or resolve customer requests
- Develop and maintain positive working relationships with customers and other key partners
- Strive to become a subject matter expert of the department, company and industry and maintain an aptitude for learning
Qualifications:
- Bachelor's degree from an accredited college/university or equivalent B2B client service experience
- Strongly preferred minimum of two year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Preferred Knowledge, Skills or Abilities:
- Strong organizational, time management and multi-tasking skills
- Ability to absorb product knowledge quickly and process information to apply to customer needs
- Ability to make sound business decisions and exercise discretion and judgment
- Experience generating add-on sales revenue preferred
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you-not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$33,500.00 - $56,075.00 USD
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:
Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.