Customer Success Manager
Boston, MA · On-site
... an expert in providing informative, helpful and simple solutions to your client base. As a CSM ... The key metrics for success will be determined by the retention and growth of your client base.
Customer Success Manager
Boston, MA · On-site
... an expert in providing informative, helpful and simple solutions to your client base. As a CSM ... The key metrics for success will be determined by the retention and growth of your client base.
Customer Success Manager
Boston, MA · On-site
You will be an expert in providing informative, helpful and simple solutions to your client base ... The key metrics for success will be determined by the retention and growth of your client base.
Customer Success Manager
Boston, MA · On-site
You will be an expert in providing informative, helpful and simple solutions to your client base ... The key metrics for success will be determined by the retention and growth of your client base.
Client Success: Offer expert advice and strategic recommendations to current clients, ensuring their needs are met and exceeded. * Grow & Maintain: Develop a robust, profitable book of business while ...
Quick apply
Client Success: Offer expert advice and strategic recommendations to current clients, ensuring their needs are met and exceeded. * Grow & Maintain: Develop a robust, profitable book of business while ...
Client Success: Offer expert advice and strategic recommendations to current clients, ensuring their needs are met and exceeded. * Grow & Maintain: Develop a robust, profitable book of business while ...
Client Success: Offer expert advice and strategic recommendations to current clients, ensuring their needs are met and exceeded. * Grow & Maintain: Develop a robust, profitable book of business while ...
Client Success: Offer expert advice and strategic recommendations to current clients, ensuring their needs are met and exceeded. * Grow & Maintain: Develop a robust, profitable book of business while ...
Client Success: Offer expert advice and strategic recommendations to current clients, ensuring their needs are met and exceeded. * Grow & Maintain: Develop a robust, profitable book of business while ...
Sr. Product Strategist - Payer (MedInsight)
Wakefield, MA · On-site
$133K - $176K/yr
Partnering with Sales, Client Success, and Marketing to validate market opportunities, accelerate ... Serving as the payer product subject matter expert, supporting product development, solution ...
Sr. Product Strategist - Payer (MedInsight)
Wakefield, MA · On-site
$133K - $176K/yr
Partnering with Sales, Client Success, and Marketing to validate market opportunities, accelerate ... Serving as the payer product subject matter expert, supporting product development, solution ...
$300K - $350K/yr
... continued success and growth of both your accounts and Catalant. What You'll Do: * Design a ... Develop customized consulting solutions and expert talent that align with the client's strategic ...
$300K - $350K/yr
... continued success and growth of both your accounts and Catalant. What You'll Do: * Design a ... Develop customized consulting solutions and expert talent that align with the client's strategic ...
Client Partner, Industrials
Boston, MA · On-site
$200 - $300/hr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Client Partner, Industrials
Boston, MA · On-site
$200 - $300/hr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Client Partner, Industrials
Boston, MA · On-site
$250K - $350K/yr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Client Partner, Industrials
Boston, MA · On-site
$250K - $350K/yr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Client Partner, Industrials
$250K - $350K/yr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Quick apply
Client Partner, Industrials
$250K - $350K/yr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Customer Success Manager
Boston, MA · On-site
$80K - $110K/yr
As an early member of our CS team, you will own the client relationship, serve as the voice of the ... Serve as a trusted advisor and product expert, going beyond onboarding and training to understand ...
Customer Success Manager
Boston, MA · On-site
$80K - $110K/yr
As an early member of our CS team, you will own the client relationship, serve as the voice of the ... Serve as a trusted advisor and product expert, going beyond onboarding and training to understand ...
Client Partner, Industrials
Boston, MA · On-site
$250K - $350K/yr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Client Partner, Industrials
Boston, MA · On-site
$250K - $350K/yr
Develop customized consulting solutions and expert talent that align with the client's strategic ... Success winning engagements against large management consulting firms. * Knowledge of and ...
Paid Media Specialist
Boston, MA · On-site +1
... success. * Internal stakeholders see you as a trusted expert in paid social, someone who raises the bar for execution and client results. * You bring resourcefulness to ambiguity, thrive on data ...
Paid Media Specialist
Boston, MA · On-site +1
... success. * Internal stakeholders see you as a trusted expert in paid social, someone who raises the bar for execution and client results. * You bring resourcefulness to ambiguity, thrive on data ...
Technical Analyst (Salesforce)
Boston, MA · On-site +1
$80K - $90K/yr
In this role, you will work closely with Client Success Managers (CSM), Consultants, Technical ... expert solutions nimbly. In this position, you will strengthen your existing skills in developing ...
Technical Analyst (Salesforce)
Boston, MA · On-site +1
$80K - $90K/yr
In this role, you will work closely with Client Success Managers (CSM), Consultants, Technical ... expert solutions nimbly. In this position, you will strengthen your existing skills in developing ...
Expert and experienced in appointment setting What Sets You Apart You're a relentless prospector ... Resilient, goal-driven, and genuinely invested in client success. Why Salem? * Comprehensive multi ...
Expert and experienced in appointment setting What Sets You Apart You're a relentless prospector ... Resilient, goal-driven, and genuinely invested in client success. Why Salem? * Comprehensive multi ...
Technical Analyst (Salesforce)
Boston, MA · On-site
$80 - $90/hr
In this role, you will work closely with Client Success Managers (CSM), Consultants, Technical ... expert solutions nimbly. In this position, you will strengthen your existing skills in developing ...
Technical Analyst (Salesforce)
Boston, MA · On-site
$80 - $90/hr
In this role, you will work closely with Client Success Managers (CSM), Consultants, Technical ... expert solutions nimbly. In this position, you will strengthen your existing skills in developing ...
B2C Account Manager
Boston, MA · On-site
$60K - $80K/yr
... success of our existing and future B2C client relationships. This role partners closely with the ... expert tier * Convert inbound prospects who reach out through customer service channels asking ...
B2C Account Manager
Boston, MA · On-site
$60K - $80K/yr
... success of our existing and future B2C client relationships. This role partners closely with the ... expert tier * Convert inbound prospects who reach out through customer service channels asking ...
Client Solutions Consultant
Boston, MA · On-site
As the subject matter expert (SME) for designated business units, the CSC drives product ... and success metrics. * Maintain and update client information by performing essential client ...
Client Solutions Consultant
Boston, MA · On-site
As the subject matter expert (SME) for designated business units, the CSC drives product ... and success metrics. * Maintain and update client information by performing essential client ...
Client Service Healthcare Associate
Boston, MA · On-site
$70K/yr
By understanding each client's specific research needs and delivering targeted expert matches ... At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which ...
Client Service Healthcare Associate
Boston, MA · On-site
$70K/yr
By understanding each client's specific research needs and delivering targeted expert matches ... At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which ...
Client Service Healthcare Associate
Boston, MA · Hybrid
$70K/yr
By understanding each client's specific research needs and delivering targeted expert matches ... At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which ...
Client Service Healthcare Associate
Boston, MA · Hybrid
$70K/yr
By understanding each client's specific research needs and delivering targeted expert matches ... At Guidepoint, our success relies on the diversity of our employees, experts, and clients, which ...
Client Success Expert information
What does a client success expert do?
A Client Success Expert is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a primary point of contact, helping clients achieve their goals, resolve issues, and maximize the value they receive. Client Success Experts often provide onboarding, training, and ongoing support, as well as gather feedback to improve offerings. Their main goal is to build strong, lasting relationships that lead to customer satisfaction and retention.
What are the key skills and qualifications needed to thrive as a client success expert?
To thrive as a Client Success Expert, you need strong customer relationship management skills, problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as experience with customer support tools, is often required. Exceptional communication, empathy, and proactive listening set top performers apart in this role. These skills and qualities are crucial for building client trust, resolving issues efficiently, and driving long-term client satisfaction and retention.
How does a client success expert typically collaborate with other departments to ensure client satisfaction?
A Client Success Expert regularly works alongside teams such as sales, product development, and support to address client needs and ensure a seamless experience. They may relay client feedback to product teams for improvement, coordinate with sales on upsell opportunities, and partner with support to resolve technical issues quickly. This cross-functional collaboration is key to proactively identifying challenges and ensuring clients achieve their goals with the company’s offerings.
What is the difference between Client Success Expert vs Customer Support Specialist?
| Aspect | Client Success Expert | Customer Support Specialist |
|---|---|---|
| Credentials | Relevant experience, certifications in customer success or account management | Technical knowledge, customer service skills |
| Work Environment | Proactive engagement, strategic account management | Reactive support, troubleshooting |
| Employer & Industry Usage | Tech, SaaS, subscription services | Retail, telecom, tech |
| Search & Comparison Intent | Understanding strategic customer relationships | Resolving technical issues |
While both roles focus on customer interactions, a Client Success Expert proactively manages client relationships to ensure satisfaction and retention, often working strategically. In contrast, a Customer Support Specialist primarily responds to technical or service issues as they arise, providing reactive support. The roles overlap in customer communication but differ in scope and approach.
What is a client success expert?
A client success expert is a professional responsible for ensuring clients achieve their desired outcomes with a company's products or services. They build strong relationships, provide support, and often use customer relationship management (CRM) tools to monitor client satisfaction and retention.
What are popular job titles related to Client Success Expert jobs in Massachusetts?
For Client Success Expert jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Client Success Expert jobs in Massachusetts look for?
The top searched job categories for Client Success Expert jobs in Massachusetts are:
What cities in Massachusetts are hiring for Client Success Expert jobs?
Cities in Massachusetts with the most Client Success Expert job openings:
Job description
Company Description
Apptopia is a mobile data company. We sell a SaaS product to help drive better, data driven, decision making for any & all mobile stakeholders (i.e. brands, publishers, ad networks, investors, etc.).
Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move more quickly and are way more efficient than your average company. In fact, as a 50-person company we consistently go to battle with competitors who are 10x our size and have 30x the funding as us, and win. We win because we are innovative, we build great products fast, and we work directly with our clients to address their needs head on.
We work hard, we love what we do, and we are looking for like-minded people to collaborate with
Job Description
You will be an expert in providing informative, helpful and simple solutions to your client base. As a CSM, your goal will be to thoroughly understand your clients' needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for reducing churn and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base.
This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients' feedback and demands coming from the market place.
Qualifications
Core Skills
Advanced Skills
Personality Type
Additional Information
To Apply: Submit your resume along with a cover letter explaining why you are a perfect fit for Apptopia
Apptopia is a mobile data company. We sell a SaaS product to help drive better, data driven, decision making for any & all mobile stakeholders (i.e. brands, publishers, ad networks, investors, etc.).
Our company, team, and environment are rather unique. We are crafty, creative, and effective. We move more quickly and are way more efficient than your average company. In fact, as a 50-person company we consistently go to battle with competitors who are 10x our size and have 30x the funding as us, and win. We win because we are innovative, we build great products fast, and we work directly with our clients to address their needs head on.
We work hard, we love what we do, and we are looking for like-minded people to collaborate with
Job Description
You will be an expert in providing informative, helpful and simple solutions to your client base. As a CSM, your goal will be to thoroughly understand your clients' needs and how Apptopia can help meet their goals. As Apptopia launches new products, you will be the expert to recommend these products to the appropriate customers. Furthermore, you will be responsible for reducing churn and implementing strategies to lessen risks. The key metrics for success will be determined by the retention and growth of your client base.
This position will allow you to have a direct impact on the future of Apptopia. You will help shape our product by recommending improvements based on your clients' feedback and demands coming from the market place.
Qualifications
Core Skills
- 1-3 years of customer success or account management experience
- Strong email and phone communication skills are a must
- Ability to work with various stakeholders, in multiple time zones
- Familiar with CRM tools
- Experiencing working with and presenting to C-Suite and Upper Management
- Ability to prioritize your time
Advanced Skills
- Any previous sales experience
- Basic understanding of API functionality
- Familiar with user acquisition strategies
- Understanding of mobile apps and app stores
- Experience interacting with international customers
Personality Type
- Highly Motivated
- Self-Starter
- Intellectually Curious
- Personable
- Tactful
Additional Information
To Apply: Submit your resume along with a cover letter explaining why you are a perfect fit for Apptopia
About Apptopia
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Boston, MA, US
Year founded
2011