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Client Success Coordinator Jobs in Decatur, GA (NOW HIRING)

InformData LLC

Customer Success Manager

Kennesaw, GA · On-site +1

$70K - $90K/yr

The CSM operates as the central coordinator of client context, translating usage data into ... Success in this role is defined by consistent execution, strong client and internal partnership ...

INFORMDATA LLC

Customer Success Manager

Kennesaw, GA · On-site

The CSM operates as the central coordinator of client context, translating usage data into ... Success in this role is defined by consistent execution, strong client and internal partnership ...

PYA P C

Client Delivery Coordinator

Atlanta, GA · On-site

$18 - $24/hr

PYA is seeking a Client Delivery Coordinator to join its high-performing and privately-owned firm ... Work with industry leaders who are committed to professional growth and client success

PYA P C

Client Relationship Coordinator

Atlanta, GA · On-site

The Client Relationship Coordinator serves as a primary point of contact for clients along with PYA ... Work with industry leaders who are committed to professional growth and client success

Patientco

Director, Client Marketing

Atlanta, GA · On-site

Partners across Marketing, Sales, and Client Success to identify new opportunities to incorporate and expand coordinated ABM and cross-sell motions, aligning content, proof points, and performance ...

Worldpay, Inc.

CSM, Strategic Accounts

Atlanta, GA · On-site

$148K - $249K/yr

... Client Success Plans are accurate and up to date * Value Realization : Ensures FIS is delivering the stated business objectives and client is achieving desired ROI * Team Coordination : Ensures ...

FIS

CSM, Strategic Accounts

Atlanta, GA · On-site

$148K - $249K/yr

... Client Success Plans are accurate and up to date * Value Realization : Ensures FIS is delivering the stated business objectives and client is achieving desired ROI * Team Coordination : Ensures ...

Softheon

Client Executive

Atlanta, GA · Remote

$78K - $106K/yr

Client Success Job Location: Remote About Us Join us in revolutionizing healthcare! We build ... Ticket Oversight & Internal Coordination * Maintain continuous visibility into the internal ...

TRAX ANALYTICS LLC

Project Manager

Alpharetta, GA · On-site

$80K - $95K/yr

... coordination, execution, and client communication. You will work directly with enterprise clients ... Success · Develop and manage project plans, timelines, and milestones · Ensure projects are ...

Zelis

Client Service Specialist

Atlanta, GA · On-site

$16.25 - $21.75/hr

... coordinating with stakeholders to deliver operational goals. This role requires strong project ... Deliver training sessions, as needed, to support client success. * Operational Management:

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All JobsClient Success JobsClient Success Coordinator JobsClient Success Coordinator Jobs in Decatur, GA

Client Success Coordinator information

See Decatur, GA salary details

$28.3K

$48.7K

$73.7K

How much do client success coordinator jobs pay per year?

As of Jul 14, 2026, the average yearly pay for client success coordinator in Decatur, GA is $48,708.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $53,700.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Coordinator, earning $300,000 annually is uncommon, as this role typically offers a mid-range salary. High-paying roles in the US that can reach or exceed this level often include executive positions such as Chief Customer Officer, senior sales executives, or specialized roles like investment bankers and certain technology executives, which require extensive experience, advanced skills, and often leadership responsibilities.

How does a Client Success Coordinator typically collaborate with other departments to support client goals?

As a Client Success Coordinator, you’ll work closely with teams such as sales, product development, and support to ensure clients achieve their desired outcomes. This role often involves facilitating communication between the client and internal teams, relaying client feedback, and helping to resolve any challenges quickly. Effective collaboration ensures that client needs are understood and met, making cross-functional teamwork a core part of daily responsibilities. Building strong relationships with colleagues across departments is crucial for proactively addressing client concerns and driving overall satisfaction.

What's a good job for overthinkers?

A Client Success Coordinator role involves communication, organization, and problem-solving, which can suit overthinkers who enjoy analyzing details to ensure client satisfaction. The job often requires strong interpersonal skills, attention to detail, and familiarity with customer relationship management (CRM) tools. It can provide a structured environment that allows for thoughtful planning and proactive problem resolution.

What are the key skills and qualifications needed to thrive as a Client Success Coordinator, and why are they important?

To thrive as a Client Success Coordinator, you need strong customer relationship management, problem-solving abilities, and organizational skills, often supported by a bachelor’s degree in business, communications, or a related field. Familiarity with CRM software like Salesforce or HubSpot, as well as proficiency in project management tools, is typically required. Outstanding communication, empathy, and multitasking are vital soft skills for building trust and addressing client needs effectively. These skills ensure client satisfaction, retention, and the smooth delivery of services, which are critical for business growth and reputation.

What is a CSM salary?

A Client Success Manager (CSM) salary typically ranges from $50,000 to $90,000 annually, depending on experience, location, and company size. Many CSMs also receive bonuses or commissions based on client retention and satisfaction metrics.

What is a client success coordinator?

A client success coordinator is a professional responsible for managing client relationships, ensuring customer satisfaction, and helping clients achieve their goals with a company's products or services. They often coordinate communication between clients and internal teams, utilize customer relationship management (CRM) tools, and may require strong communication and problem-solving skills.

What is the difference between Client Success Coordinator vs Customer Service Representative?

AspectClient Success CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree; experience in client managementHigh school diploma or equivalent; customer service experience
Work EnvironmentProactively manages client accounts, often in B2B settingsResponds to customer inquiries, often in call centers or retail
Employer & Industry UsageUsed in SaaS, tech, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors

The main difference is that a Client Success Coordinator focuses on building long-term relationships and ensuring client success, often with proactive outreach. In contrast, a Customer Service Representative primarily handles reactive support and resolves immediate customer issues. Both roles require strong communication skills but serve different functions within the customer experience spectrum.

What does a Client Success Coordinator do?

A Client Success Coordinator is responsible for ensuring that clients have a positive experience with a company's products or services. They act as a liaison between the client and the company, addressing questions, resolving issues, and helping clients achieve their goals. Their duties often include onboarding new clients, providing ongoing support, and monitoring client satisfaction to foster long-term relationships. By proactively communicating and offering solutions, Client Success Coordinators help increase client retention and loyalty.
What are the most commonly searched types of Client Success jobs in Decatur, GA? The most popular types of Client Success jobs in Decatur, GA are:
What job categories do people searching Client Success Coordinator jobs in Decatur, GA look for? The top searched job categories for Client Success Coordinator jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Client Success Coordinator jobs? Cities near Decatur, GA with the most Client Success Coordinator job openings:
Client Success Coordinator jobs near you
Infographic showing various Client Success Coordinator job openings in Decatur, GA as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, 1% Temporary, and 5% Contract. Highlights an 75% Physical, 2% Hybrid, and 23% Remote job distribution, with an average salary of $48,708 per year, or $23.4 per hour.
Customer Success Manager

Customer Success Manager

InformData LLC

Kennesaw, GA • On-site, Remote

$70K - $90K/yr

Other

Re-posted 10 days ago

InformData rating

8.7

Company rating: 8.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

40th of 449 rated business services

Job description

Job Summary:
The Customer Success Manager (CSM) at InformData is a critical member of our Client Success team, responsible for driving consistent client value realization through disciplined execution, proactive partnership, and data-informed engagement. This role owns the day-to-day client relationship, ensuring adoption aligns with defined business outcomes and that risks and growth signals are identified early.
The CSM operates as the central coordinator of client context, translating usage data into actionable guidance, maintaining strong internal alignment, and enabling Account Executives (AEs) to execute on expansion opportunities.
Success in this role is defined by consistent execution, strong client and internal partnership, early risk identification, and high-quality internal coordination, rather than reactive support or relationship management alone.
Job Responsibilities:
Client Value & Adoption Execution
  • Execute success plans aligned to documented client outcomes and business goals
  • Track, analyze, and explain usage trends and adoption metrics on a regular cadence
  • Translate data (volume, TAT, quality, etc.) into actionable client recommendations
  • Adjust engagement strategy based on client maturity and adoption progress
  • Guide clients toward consistent value realization through structured, insight-led conversations

Day-to-Day Client Partnership
  • Own the ongoing client relationship, including communication cadence and meeting structure
  • Lead recurring client meetings with forward-looking, outcome-oriented agendas
  • Act as the primary point of contact for client usage, adoption, and workflow guidance
  • Maintain consistent documentation of goals, feedback, risks, and next steps
  • Ensure continuity and clarity during client changes (e.g., staffing, ownership shifts)

Risk Awareness & Escalation
  • Identify early warning signs across usage trends, engagement patterns, and client sentiment
  • Maintain visibility into open issues and unresolved concerns
  • Escalate risks with clear context, supporting data, and recommended mitigation steps
  • Partner with AEs and internal teams to proactively address risks before renewal impact
  • Monitor and communicate account health consistently

Expansion Signal Identification
  • Identify upsell signals based on usage trends and client conversations
  • Assess and articulate client readiness indicators (operational, stakeholder, and timing)
  • Coordinate structured CSQL handoffs to AEs with clear context and supporting insights
  • Support early-stage opportunity conversations by providing adoption and value context
  • Maintain alignment with AEs on account growth opportunities

Internal Coordination & Documentation
  • Act as the central source of truth for client context, including goals, usage, risks, and history
  • Coordinate internal stakeholders for client meetings, QBRs, and initiatives
  • Maintain accurate and up-to-date documentation across systems (HubSpot, Account Plans, Teams Channels)
  • Communicate client updates, risks, and wins clearly across internal teams
  • Ensure continuity and alignment across Customer Success, Sales, Product, and Operations

Cross-Functional Collaboration
  • Partner with AEs on account health, renewal readiness, and expansion signals
  • Work with Customer Experience Partners (CEPs) to ensure issue resolution and feedback loops
  • Align with internal teams to coordinate proactive client engagement and mitigation strategies
  • Support QBR preparation through data gathering, insight development, and internal alignment

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.
Skills Required:
  • Customer Obsession: Deep commitment to understanding and delivering on client goals.
  • Analytical Insight: Ability to interpret data to guide client strategy and uncover value.
  • Collaboration & Influence: Builds internal alignment across teams to drive client outcomes.
  • Proactive Problem-Solving: Anticipates challenges and mitigates risks before they impact client success.
  • Operational Rigor and Process Accountability: Maintains meticulous documentation, follows established workflows, and ensures all client interactions and internal updates (e.g., CRM records, Success Plans, usage logs) are timely and accurate.
  • Effective Communication: Able to effectively communicate across mediums (e.g., calls, presentations, emails, etc) and audiences (e.g., day-to-day contacts, executives, etc)

KPIs:
  • Gross and Net Revenue Retention
  • CSAT

Education & Experience Requirements:
  • 5+ years of experience in Customer Success, Account Management, or similar client-facing roles
  • Experience in SaaS, data services, or usage-driven products preferred
  • Strong ability to interpret and communicate data-driven insights to clients
  • Proven ability to manage multiple accounts with structured execution and prioritization
  • Experience working cross-functionally with Sales, Product, and Operations teams
  • Proficiency with CRM and reporting tools (e.g., HubSpot, DOMO, Zendesk)

Working Conditions:
  • This position requires the incumbent to work indoors at a desk for extended periods of time and use of the workstation.
  • The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
  • This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player.
  • This position may be required to work overtime on occasion to meet company objectives.

For Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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