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Client Success Associate Jobs in Vienna, VA (NOW HIRING)

Muller, Inc.

Accounts Receivable Manager

Reston, VA · On-site

... resolving client account discrepancies, preparing delinquency notices to clients. * Alerting ... of collection success * Associate or Bachelor's degree in Accounting, Finance, or Business ...

Mvix

Client Coordinator

Sterling, VA · On-site

$19 - $23/hr

Enjoy creating success stories? * Enjoy providing training and guidance? * Enjoy doing research ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Client Coordinator

Sterling, VA · On-site +1

$18.50 - $24.75/hr

Enjoy creating success stories? * Enjoy providing training and guidance? * Enjoy doing research ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

Mvix

Client Coordinator

Sterling, VA · On-site

$18.50 - $24.75/hr

Enjoy creating success stories? * Enjoy providing training and guidance? * Enjoy doing research ... We offer flexible hours and are looking for both part-time and full-time associates. Typical hours ...

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All JobsClient Success Associate JobsClient Success Associate Jobs in Vienna, VA

Client Success Associate information

See Vienna, VA salary details

$18.6K

$53.2K

$93.3K

How much do client success associate jobs pay per year?

As of Sep 11, 2026, the average yearly pay for client success associate in Vienna, VA is $53,187.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a Client Success Associate do?

A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.

What are the key skills and qualifications needed to thrive as a Client Success Associate?

To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.

How does a Client Success Associate typically collaborate with other departments to address client needs?

As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.

What is the difference between Client Success Associate vs Customer Support Specialist?

AspectClient Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer relationsOften a high school diploma or associate degree; training provided
Work EnvironmentProactive engagement, building long-term client relationshipsReactive support, resolving immediate customer issues
Employer & Industry UsageCommon in SaaS, tech, and service industriesWidespread across retail, telecom, and tech sectors

The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.

What are the most commonly searched types of Client Success jobs in Vienna, VA?

The most popular types of Client Success jobs in Vienna, VA are:

What job categories do people searching Client Success Associate jobs in Vienna, VA look for?

The top searched job categories for Client Success Associate jobs in Vienna, VA are:

What cities near Vienna, VA are hiring for Client Success Associate jobs?

Cities near Vienna, VA with the most Client Success Associate job openings:

Client Success Associate jobs near you
Infographic showing various Client Success Associate job openings in Vienna, VA as of August 2026, with employment types broken down into 76% Full Time, 20% Part Time, and 4% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $53,187 per year, or $25.6 per hour.

Accounts Receivable Manager

Reston, VA • On-site

Muller, Inc.
See more jobs at Muller, Inc.external

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Title: Accounts Receivable Manager
Type: Full time, Exempt
Location: Reston, VA-Remote Hybrid
Reports To: CFO
Join our civil construction team and experience a dynamic environment where passion and innovation intertwine. We embrace a culture that fuels success, where collaboration is key, ideas are heard, and your skills are celebrated. Ready to make a direct impact to a growing operation? Your journey with Team Muller begins today!
Disclaimer: The following description has been designed to indicate the general nature and essential responsibilities of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required.
Responsibilities:
  • Management of the day-to-day operations of accounts receivable (full cycle); ensure accurate and timely processing of collections, monitoring and maintaining of all AR accounts for 5+ companies.
  • Making high volume of AR collection calls/sending and responding to AR correspondence, resolving client account discrepancies, preparing delinquency notices to clients.
  • Alerting operations team members of any pending disputes,
  • communicating on outstanding items to be submitted to the clients to facilitate payment receipts.
  • Coordinate weekly meetings with operations team to discuss delinquencies, collection strategies and process improvements
  • Collaborate with billing, finance and operations teams to streamline collection process
  • Manage QB and Sage /Lockstep collection applications
  • Conduct monthly and quarterly reconciliations of Sage/Lockstep and BigTime to QB records.
  • Oversee preparation of custom monthly AR reports and KPIs for submission to the company owner
  • Setting up PayApps to receive payments from clients
  • Preparing mechanical liens and lien releases
  • Monitor AR automation process by utilizing internal AR software and working with external tech support to correct tech issues and deficiencies
  • Monitoring AR Aging reports on a monthly basis
  • Handling legal disputes and communications with legal external team
  • Handling administrative tasks and special projects on as needed basis

Requirements:
  • Minimum 5 years of demonstrated full-cycle Accounts Receivable and collections experience with a proven, measurable record of collection success
  • Associate or Bachelor's degree in Accounting, Finance, or Business preferred
  • Ability to manage a high volume of activity, including an average of 20+ collection calls and 30-40 emails daily
  • Proficient in Excel with intermediate-level skills (formulas, pivot tables, data analysis)
  • Strong mathematical and analytical abilities with attention to detail
  • Proficiency in QuickBooks preferred; experience with other accounting software a plus
  • Strong technology aptitude and ability to quickly learn new financial systems and tool

Compensation:
  • Competitive Salary + Yearly Bonus
  • Paid Holidays and Vacation
  • Health, Vision, and Dental Insurance plus additional voluntary plans
  • 401K with company match
  • Company phone, computer,

Muller Inc is an Equal Opportunity Employer and makes hiring decisions solely on the basis of merit.

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