We firmly attribute our success to our people in each of these fields, and we are constantly ... client base best. Irby offers a complete portfolio to each of its core business segments ...
We firmly attribute our success to our people in each of these fields, and we are constantly ... client base best. Irby offers a complete portfolio to each of its core business segments ...
Client Success Associate information
See Middleton, TN salary details
$15.1K - $20.6K
6% of jobs
$20.6K - $26.2K
9% of jobs
$31.1K is the 25th percentile. Wages below this are outliers.
$26.2K - $31.7K
10% of jobs
$31.7K - $37.2K
9% of jobs
The median wage is $42.8K / yr.
$37.2K - $42.8K
15% of jobs
$42.8K - $48.3K
21% of jobs
$51.1K is the 75th percentile. Wages above this are outliers.
$48.3K - $53.8K
8% of jobs
$53.8K - $59.4K
13% of jobs
$59.4K - $64.9K
4% of jobs
$64.9K - $70.4K
2% of jobs
$70.4K - $76K
2% of jobs
$15.1K
$43.3K
$76K
How much do client success associate jobs pay per year?
As of Aug 11, 2026, the average yearly pay for client success associate in Middleton, TN is $43,278.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,000.00 and $53,500.00 per year, depending on experience, location, and employer.
What is the difference between Client Success Associate vs Customer Support Specialist?
| Aspect | Client Success Associate | Customer Support Specialist |
|---|---|---|
| Required Credentials | Typically a bachelor's degree; experience in customer relations | Often a high school diploma or associate degree; training provided |
| Work Environment | Proactive engagement, building long-term client relationships | Reactive support, resolving immediate customer issues |
| Employer & Industry Usage | Common in SaaS, tech, and service industries | Widespread across retail, telecom, and tech sectors |
The main difference is that a Client Success Associate focuses on proactive relationship management and ensuring client satisfaction over time, while a Customer Support Specialist primarily handles reactive problem-solving and technical issues. Both roles require strong communication skills but serve different stages of the customer journey.
What does a Client Success Associate do?
A Client Success Associate is responsible for ensuring that clients have a positive experience with a company’s products or services. They act as a primary point of contact for clients, helping with onboarding, addressing concerns, and providing ongoing support. Their goal is to build strong relationships, increase customer satisfaction, and help clients achieve their desired outcomes. They may also collaborate with sales, product, and support teams to resolve issues and identify opportunities for improving the client experience.
How does a Client Success Associate typically collaborate with other departments to address client needs?
As a Client Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure client satisfaction and resolve issues efficiently. This often involves participating in cross-functional meetings, relaying client feedback to relevant departments, and coordinating solutions for complex client requests. Effective communication and teamwork are essential, as you'll act as a bridge between clients and internal teams to ensure expectations are met and ongoing improvements are made.
What are the key skills and qualifications needed to thrive as a Client Success Associate?
To thrive as a Client Success Associate, you need strong relationship-building abilities, problem-solving skills, and a background in business or communications, often supported by a bachelor's degree. Familiarity with customer relationship management (CRM) tools like Salesforce or HubSpot and proficiency with data tracking systems are typically required. Exceptional communication, active listening, and adaptability help professionals stand out in this client-facing role. These skills and qualities are vital for fostering client satisfaction, resolving issues efficiently, and supporting long-term business growth.
What cities near Middleton, TN are hiring for Client Success Associate jobs? Cities near Middleton, TN with the most Client Success Associate job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 13 days ago
Job description
Your next career opportunity
As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.
Job Summary
The OSP Fiber Technician position is responsible for single and mass fusion fiber splicing; preparation, installation, testing and repair of fiber optic cable using a variety of fusion splicing and testing equipment that Irby provides for various utility customers throughout the US.
Essential Duties & Responsibilities
- Handle project work as it is assigned
- Accurately read and interpret splicing documents, splicing engineer packets and network plan designs in preparation for each job
- Interface with customer demonstrating the ability to discuss job requirements, foresee potential issues, provide technical advice, and troubleshoot problems
- Using a fusion splicing equipment, splice fiber optic cable, single or mass fusion, in a variety of elements, indoor and outdoor
- Follow required inspection processes and fiber testing using Optical Time Domain Reflectometers (OTDR)
- Analyze and prepare test results for customer presentation
- Repair fiber optic cable as needed or required
- Maintain plant cabling utilizing bucket truck or climbing gear
- Document and maintain accurate splicing records and job site notes
- Responsible for complying with all safety standards
- Keep current with fiber optic design and splicing processes, tools and techniques
- Protects and keeps company proprietary information confidential
Minimum Qualifications
- High School diploma or equivalent.
- This position requires a combination of mobile and sedentary work with the ability to sit or stand for long periods of time, to perform work frequently in close quarters, crawl spaces, manholes, and other areas that could cause claustrophobia.
- Required to function in narrow aisles or passageways and to perform work in a confined space. Crouching and climbing where body agility is emphasized is required on a frequent basis.
- Must be able to lift, carry, push, pull or otherwise move equipment and objects up to 100 pounds.
- Visual acuity to perform activities related to computer work, finger dexterity for keyboarding and operating related job equipment and hand tools.
- Ability to perform in a range of outdoor conditions throughout all seasons.
- Knowledge of automated or computerized system operation.
- Ability to effectively communicate.
- Customer focused and team oriented.
- A valid driver's license and the ability to drive long distances on and off road.
Preferred Qualifications
- Technical degree in line work or fiber engineering or the equivalent in training and/or work experience
- Minimum of 1 year of demonstrated work experience
- Knowledge using Fujikura fusion splicing equipment
- Fully proficient in ribbon splicing procedures
- Expert knowledge using Optical Time Domain Reflectometers (OTDR)
- Knowledge of Google earth files
- Knowledge of Fast Reporter software
- Experience using Microsoft Office programs including Outlook, Word and Excel
- Must possess strong problem solving, decision making, analytical skills and organizational skills
Why work for Irby?
Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.
Our Competitive Benefits?
401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.
About Irby
Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry's top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.
Stay up to date with Irby, follow us on Facebook and LinkedIn.
Equal Employment Opportunity Statement
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.
Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.