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Client Success Analyst Jobs in Riverview, FL (NOW HIRING)

ID Plans Corp.

Client Success Manager

Tampa, FL · On-site

$75K - $85K/yr

... analytical and problem-solving abilities with attention to detail. • Ability to collaborate effectively across teams and organizational levels. Success Metrics • Achievement of client retention ...

ID Plans

Client Success Manager

Tampa, FL · Remote

Strong analytical and problem-solving abilities with attention to detail. Ability to collaborate effectively across teams and organizational levels. Success Metrics Achievement of client retention ...

Arrive Logistics

Client Success Manager

Tampa, FL

Proficiency in Microsoft Office, including conducting analysis and creating presentations independently. Supervisory Responsibility * This position supervises Client Success Team Leads, Associates ...

Arrive Logistics

Client Success Manager

Tampa, FL · On-site

Proficiency in Microsoft Office, including conducting analysis and creating presentations independently. Supervisory Responsibility * This position supervises Client Success Team Leads, Associates ...

AppWork

Client Support Specialist

Saint Petersburg, FL · On-site

$17 - $23/hr

While the Client Success Manager (CSM) owns the client relationship, you'll own the work that keeps ... Strong problem-solving and analytical skills, with excellent written and verbal communication.

Brundage Group

Client Onboarding Manager

Pinellas Park, FL · On-site

$81K - $122K/yr

... handoff to the Client Success and Operations teams. The Client Onboarding Manager informs ... Coordinates closely with Finance/FP&A to keep reporting accurate and reconciled. Produces reporting ...

Asure Software

Director, Reseller Sales

Tampa, FL · On-site

Build and maintain strategic relationships with key reseller and service bureau clients, serving as an executive point of contact and advocating for long-term success. * Analyze client performance ...

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Client Success Analyst information

See Riverview, FL salary details

$15

$22

$35

How much do client success analyst jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for client success analyst in Riverview, FL is $22.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $25.72 per hour, depending on experience, location, and employer.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Riverview, FL?

For Client Success Analyst jobs in Riverview, FL, the most frequently searched job titles are:

What job categories do people searching Client Success Analyst jobs in Riverview, FL look for?

The top searched job categories for Client Success Analyst jobs in Riverview, FL are:

What cities near Riverview, FL are hiring for Client Success Analyst jobs?

Cities near Riverview, FL with the most Client Success Analyst job openings:

Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Riverview, FL as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $47,493 per year, or $22.8 per hour.

Client Success Manager

ID Plans Corp.

Tampa, FL • On-site

$75K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 27 days ago

Key responsibilities

  • Guide clients through onboarding, implementation, and adoption processes to ensure successful product integration.

  • Provide proactive support, troubleshoot issues, and conduct training sessions to promote user engagement and satisfaction.

  • Conduct regular check-ins and Quarterly Business Reviews to assess client satisfaction and identify opportunities for account growth.

Job description

Client Success Manager
Location: Tampa, Florida (Corporate Office)
Employment Type: Full-Time
Reports to: Sr. Client Success Manager
Position Overview
The Client Success Manager plays a critical role in supporting and retaining our clients by
ensuring they receive maximum value from our products and services. This position was created
to strengthen client relationships, enhance engagement, seek out expansion opportunities and
minimize churn.
The ideal candidate will leverage a strong background in SaaS and enterprise technology
solutions to deliver successful client onboarding, training, and ongoing support. While not a sales
role, the Client Success Manager is responsible for identifying opportunities for account growth
and ensuring clients remain fully informed and satisfied with our suite of software & services.
Key Responsibilities
Client Onboarding and Relationship Management
•
Partner with Account Executives and Account Managers to guide clients through the
implementation and adoption process.
•
Establish and maintain trusted relationships with key stakeholders within client
organizations.
•
Evaluate and understand client business goals to ensure product alignment and long-term
success.
Client Support and Retention
•
Provide proactive client support, addressing inquiries, troubleshooting issues, and
ensuring prompt resolution.
•
Host training sessions, webinars, and product demonstrations to drive user adoption and
engagement.
•
Conduct regular check-ins and Quarterly Business Reviews (QBRs) to assess client
satisfaction and performance outcomes.
•
Serve as the client advocate internally, representing their needs and feedback to cross-
functional teams.
Process Improvement and Collaboration
•
Collaborate with internal departments-including Product Managers, Sales, and
Operations-to enhance client experience and outcomes.
•
Develop educational materials and client resources to support onboarding and continued
usage.
•
Support initiatives to improve client retention, satisfaction, and Net Promoter Scores
(NPS).
Qualifications and Experience
•
Minimum of 3 years of experience in SaaS or enterprise software customer success,
account management, or client services.
•
Demonstrated proficiency with CRM systems (e.g., Salesforce, HubSpot).
•
Experience using Conversational Intelligence tools (e.g., Gong, Chorus, or SalesLoft).
•
Proven ability to communicate Return on Investment (ROI) and demonstrate value
through measurable outcomes.
•
Exceptional verbal, written, and presentation skills.
•
Strong analytical and problem-solving abilities with attention to detail.
•
Ability to collaborate effectively across teams and organizational levels.
Success Metrics
•
Achievement of client retention and satisfaction goals.
•
Increased product adoption and usage within assigned accounts.
•
Year-over-year growth in account spend.
•
NPS maintained or improved within target range.
•
Positive internal and external feedback on professionalism and collaboration.
Compensation and Benefits
•
Competitive salary
•
Comprehensive health, dental, and vision insurance
•
401(k) plan with matching contributions
•
Paid time off and flexible scheduling
•
Remote work environment with opportunities for travel as needed
Physical Requirements
•
Ability to sit or stand for extended periods (up to four hours).
•
Frequent use of computer, phone, and standard office equipment.
•
Occasional lifting or moving of materials up to 20 pounds.
•
Ability to communicate clearly and effectively with clients and colleagues.

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