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Client Success Analyst Jobs in Boston, MA (NOW HIRING)

Quantiphi, Inc.

Client Partner

Boston, MA · On-site

We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group. * We offer ... Success requires a strong understanding of the Life Sciences industry-including research, clinical ...

Quantiphi

Client Partner

Boston, MA · On-site

We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group. * We offer ... Success requires a strong understanding of the Life Sciences industry-including research, clinical ...

State Street

Alts Client Services, VP

Boston, MA

$110K - $188K/yr

... success * Service and issue management: Track client sentiment, oversee escalations and service plans to maintain high-quality service delivery * Analytical thinking and problem-solving: Analyze ...

Public Consulting Group

Client Service Associate 1

Boston, MA · On-site

$15.75 - $21.75/hr

Client Success Associates are integral members of PCG's Northwest Education Team; the specific ... Analytical skills, including the ability to analyze and organize data. * Ability to manage time to ...

AI Agent

RNA Nursing test job

Beverly, MA · On-site

Our culture fosters collaboration, personal growth, and client success. Board Certified Behavior Analysts (BCBAs) thrive in our supportive environment and commitment to professional development and ...

FlexTG

Manager Client Account Management

Boston, MA · Hybrid

$85K - $95K/yr

Establish performance expectations and use metrics, dashboards, and reporting to measure success. * Serve as an escalation point for strategic client issues and account risk. * Analyze account health ...

Zelis

Client Service Specialist

Boston, MA · On-site

$18.50 - $24.50/hr

Deliver training sessions, as needed, to support client success. * Operational Management ... Analyze complex data sets and business rules to deliver actionable insights that support client ...

Zelis

Client Service Specialist

Boston, MA · On-site

$18.50 - $24.50/hr

Deliver training sessions, as needed, to support client success. * Operational Management ... Analyze complex data sets and business rules to deliver actionable insights that support client ...

NielsenIQ

Global Customer Success Manager

Boston, MA · On-site

$120K - $129K/yr

Analyzing data on customer demographics, preferences, needs, or buying habits to identify potential ... Helping measure the effectiveness of client marketing, advertising, or communications programs ...

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Showing results 21-40

All JobsClient Success Analyst JobsClient Success Analyst Jobs in Boston, MA

Client Success Analyst information

See Boston, MA salary details

$18

$27

$43

How much do client success analyst jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client success analyst in Boston, MA is $27.81, according to ZipRecruiter salary data. Most workers in this role earn between $21.68 and $31.35 per hour, depending on experience, location, and employer.

How does a client success analyst typically collaborate with other departments to address client needs?

Client Success Analysts frequently work cross-functionally, partnering with teams such as Sales, Product, and Support to ensure client satisfaction. They often act as the main point of contact for client feedback, relaying concerns or feature requests to the appropriate internal teams. This collaboration helps drive process improvements, resolve issues efficiently, and ensures the client's voice is heard throughout the organization. Effective communication and relationship-building skills are essential for success in this role.

What is a client success analyst?

A Client Success Analyst is a professional who ensures that clients achieve their desired outcomes while using a company's products or services. They act as a bridge between the client and the company, providing support, troubleshooting issues, and identifying opportunities for clients to maximize value. Their responsibilities often include onboarding new clients, analyzing client data to track satisfaction and success, and collaborating with internal teams to resolve client concerns. Ultimately, they help foster long-term client relationships and drive customer retention.

What are the key skills and qualifications needed to thrive as a client success analyst, and why are they important?

To thrive as a Client Success Analyst, you need strong analytical abilities, customer relationship management skills, and a bachelor’s degree in business, marketing, or a related field. Familiarity with CRM software (such as Salesforce), data analysis tools, and project management systems is typically required. Excellent communication, problem-solving, and adaptability are crucial soft skills for building trust and proactively addressing client needs. These qualifications enable analysts to deliver value, foster long-term client satisfaction, and drive business growth.

What is the difference between Client Success Analyst vs Customer Support Specialist?

AspectClient Success AnalystCustomer Support Specialist
Required CredentialsBachelor's degree often in business, marketing, or related fields; certifications in customer success or CRM toolsHigh school diploma or equivalent; some roles prefer certifications in customer service or product knowledge
Work EnvironmentCollaborative, strategic, client-facing roles within SaaS or service companiesSupport-focused, troubleshooting, and issue resolution in call centers or online support platforms
Employer & Industry UsageUsed in SaaS, tech, and service industries to enhance client retention and satisfactionCommon across retail, telecom, tech, and service sectors for direct customer assistance

The main difference is that a Client Success Analyst focuses on proactive engagement, retention, and strategic account management, while a Customer Support Specialist handles reactive issue resolution and technical support. Both roles require strong communication skills, but the Client Success Analyst typically works more strategically to ensure long-term client success.

What are popular job titles related to Client Success Analyst jobs in Boston, MA? For Client Success Analyst jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Client Success Analyst jobs in Boston, MA look for? The top searched job categories for Client Success Analyst jobs in Boston, MA are:
What cities near Boston, MA are hiring for Client Success Analyst jobs? Cities near Boston, MA with the most Client Success Analyst job openings:
Client Success Analyst jobs near you
Infographic showing various Client Success Analyst job openings in Boston, MA as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $57,846 per year, or $27.8 per hour.

Client Partner

Quantiphi, Inc.

Boston, MA • On-site

Full-time

Posted 19 days ago

Job description

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.
If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!
Senior Client Partner - Major Life Sciences Account at Quantiphi
About Quantiphi:
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Since its inception in 2013, Quantiphi has solved the toughest and most complex business problems by combining deep industry experience, disciplined cloud and data-engineering practices, and cutting-edge artificial intelligence research to achieve accelerated and quantifiable business results.
Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple Industry Verticals (HCLS, Telco, BFSI etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.
We've been recognized with:
  • 17x Google Cloud Partner of the Year awards in the last 8 years.
  • 3x AWS AI/ML award wins.
  • 3x NVIDIA Partner of the Year titles.
  • 2x Snowflake Partner of the Year awards.
  • We have also garnered top analyst recognitions from Gartner, ISG, and Everest Group.
  • We offer first-in-class industry solutions across Healthcare, Life Science, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators.

Be part of a trailblazing team that's shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!
For more details, visit: Website or LinkedIn Page.
Role: Sr. Client Partner - Major Life Science Account
Experience Level: 10+ years of experience
Employment Type: Full-Time with at least 30% travel
Work Location: Philadelphia, PA
Role Overview
We are seeking a Senior Client Partner with deep Life Sciences expertise to drive strategic growth within a major enterprise Life Sciences account. This role owns the overall client relationship, revenue growth, profitability, and long-term account strategy.
The ideal candidate combines executive-level relationship management with a proven track record of expanding strategic accounts through AI, data, cloud, and digital transformation services. Success requires a strong understanding of the Life Sciences industry-including research, clinical development, drug discovery, drug analytics, and regulatory environments-and the ability to translate business priorities into innovative technology solutions.
What You'll Do
  • Own the growth strategy, revenue, and profitability for a major Life Sciences account.
  • Build trusted relationships with business and technology executives, including C-suite leaders.
  • Develop and execute strategic account plans that drive long-term expansion.
  • Identify new opportunities and expand existing engagements across AI, data, cloud, analytics, digital engineering, and scientific computing.
  • Partner with Quantiphi's AI, engineering, and Life Sciences experts to deliver differentiated solutions.
  • Introduce innovative ideas that help clients accelerate research, optimize clinical trials, improve drug development, and enhance business outcomes through AI.
  • Lead complex commercial discussions, negotiations, and executive account governance.
  • Collaborate across global delivery and leadership teams to ensure exceptional client success.

Basic Qualifications
  • 10+ years of enterprise technology sales, consulting, or strategic account management experience within the Life Sciences industry (required).
  • Proven success building and growing relationships with leading pharmaceutical, biotechnology, or Life Sciences organizations and C-level executives.
  • Demonstrated ability to grow existing accounts and consistently exceed revenue targets.
  • Strong understanding of Life Sciences business processes, including drug discovery, research, clinical trials, drug development, pharmacovigilance, regulatory compliance, and drug analytics.
  • Experience selling AI, GenAI, cloud, data, analytics, automation, digital engineering, or scientific computing solutions.
  • Knowledge of cloud AI platforms such as Google Vertex AI, AWS Bedrock, and modern AI governance practices.
  • Experience structuring and negotiating enterprise commercial agreements, including MSAs and SOWs.
  • Experience partnering with hyperscalers such as Google Cloud, AWS, or Microsoft Azure.
  • Strong executive communication, consultative selling, forecasting, and pipeline management skills.
  • Bachelor's degree required; advanced degree in Business, Life Sciences, or a related field preferred. MBA is a plus.
  • Willingness to travel up to 50%.

Preferred Qualifications
  • Experience with a leading technology consulting or professional services organization serving Life Sciences clients.
  • Track record selling enterprise AI, data, cloud, platform engineering, digital transformation, or analytics solutions within the pharmaceutical or biotechnology sector.
  • Established network of executive relationships across the Life Sciences ecosystem, including pharmaceutical, biotechnology, contract research organizations (CROs), and research institutions.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply