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Client Success Advisor Jobs in Massachusetts (NOW HIRING)

TireTutor, Inc.

Customer Success Manager

Boston, MA · On-site

$85K - $95K/yr

What You'll Do • Serve as the primary strategic advisor for customers post-implementation ... related client-facing roles • Track record of owning client success by driving adoption ...

New

Nagarro

Achieve revenue targets, in conjunction with the account''s Custodian of Client Success, through ... advisors and capability leads. * Procure public testimonials and references from the client(s ...

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All JobsClient Success Advisor JobsClient Success Advisor Jobs in Massachusetts

Client Success Advisor information

See Massachusetts salary details

$22.9K

$56K

$93.9K

How much do client success advisor jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client success advisor in Massachusetts is $56,036.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $63,900.00 per year, depending on experience, location, and employer.

What is a client success advisor?

A Client Success Advisor is a professional who works with clients to ensure they have a positive experience with a company's products or services. Their main goal is to build strong relationships, address client needs, and help clients achieve their desired outcomes. They often provide onboarding support, ongoing education, and act as a liaison between the client and internal teams. By proactively addressing concerns and identifying opportunities for improvement, Client Success Advisors help increase client satisfaction and retention.

What skills and qualifications are needed to thrive as a client success advisor?

To thrive as a Client Success Advisor, you need strong interpersonal skills, a background in customer service or account management, and often a relevant bachelor's degree. Familiarity with CRM software like Salesforce, customer support platforms, and data analysis tools is typically required. Outstanding communication, problem-solving abilities, and empathy help build lasting client relationships and resolve issues proactively. These skills ensure clients receive value from services, driving satisfaction, retention, and business growth.

How does a client success advisor typically collaborate with other departments to enhance the client experience?

As a Client Success Advisor, collaboration with departments such as Sales, Product, and Support is essential to ensure that clients achieve their desired outcomes. You will often act as a bridge, communicating client feedback and needs to internal teams, helping to prioritize feature requests or address service issues. This role requires strong interpersonal skills and proactive communication to align resources and maintain a seamless client journey. Regular meetings and shared documentation are common practices to facilitate effective cross-functional collaboration.

What is the difference between Client Success Advisor vs Customer Support Specialist?

AspectClient Success AdvisorCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in client management or account managementHigh school diploma or equivalent; technical or product knowledge often preferred
Work EnvironmentProactively manages client accounts, builds relationships, and ensures satisfactionResponds to customer inquiries, troubleshooting, and resolving issues
Employer & Industry UsageUsed in SaaS, consulting, and service industries focusing on client retentionCommon across tech, retail, and service sectors for customer assistance

The main difference is that a Client Success Advisor focuses on proactive relationship management and ensuring long-term client success, while a Customer Support Specialist primarily handles reactive support and issue resolution. Both roles require strong communication skills, but the Advisor role emphasizes strategic engagement and account growth.

What are popular job titles related to Client Success Advisor jobs in Massachusetts?

For Client Success Advisor jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Client Success Advisor jobs in Massachusetts look for?

The top searched job categories for Client Success Advisor jobs in Massachusetts are:

What cities in Massachusetts are hiring for Client Success Advisor jobs?

Cities in Massachusetts with the most Client Success Advisor job openings:

Client Success Advisor jobs near you
Infographic showing various Client Success Advisor job openings in Massachusetts as of August 2026, with employment types broken down into 75% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $56,036 per year, or $26.9 per hour.

Customer Success Manager

TireTutor, Inc.

Boston, MA • On-site

$85K - $95K/yr

Other

Posted 2 days ago

New

Job description

We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth.
About TireTutor, Inc.
TireTutor's product, tiretutor.ai is an all-in-one, AI-native shop management system for retail and wholesale tire dealers that automates tire pricing, reduces manual steps, and saves dealers up to 40 hours per week. With CRM, POS, inventory management, and tire ordering capabilities all within one system, dealers can operate their entire business out of one tab, using one login.
Description
Job Title: Customer Success Manager
Job Type: Full Time
Salary: $85,000 - $95,000 + Bonus + Equity
About Tire Tutor
Founded in 2018, Tire Tutor is a Boston-based startup that has created the first true all-in-one Shop Management System for tire dealers. Our software seamlessly connects digital retail to in-store operations, empowering businesses to thrive in the competitive tire industry. Led by a team of former CarGurus employees, we offer world-class products, including a modern POS system with integrated tire ordering and online scheduling, websites featuring service forms and e-commerce tire catalogs, B2B wholesale ordering software with real-time inventory management, and machine-learning-driven advertising. Tire Tutor's products are designed to support independent businesses, optimize their supply chain, improve their online presence, and sell more tires and services.
Job Overview
We're looking for a Customer Success Manager who will own the entire post-onboarding customer lifecycle, building strong relationships to drive adoption, retention, and growth. This role blends strategic account management with outstanding customer service, ensuring our clients achieve their business goals and realize continuous value from our solutions. You'll collaborate across product, engineering, and sales teams to act as the voice of the customer and ensure a world-class experience.
What You'll Do
• Serve as the primary strategic advisor for customers post-implementation, ensuring they achieve long-term success
• Manage the customer lifecycle, focusing on product adoption, retention, and identifying growth opportunities
• Develop customer success plans to align with each customer's workflows, technical requirements, and business goals
• Train clients on the Tire Tutor platform and guide them through the adoption of features and best practices
• Collaborate cross-functionally with Product and Engineering to solve issues and deliver
customer feedback
• Track customer health, conduct regular business reviews, and maintain playbooks for engagement
Qualifications
• 2+ years of experience in Customer Success, Account Management, or related client-facing roles
• Track record of owning client success by driving adoption, anticipating needs, and proactively solving problems
• Strong technical aptitude-comfortable learning and explaining software systems, APIs, or integration
• Ability to build trust and rapport with clients quickly and maintain strong relationships
• Familiarity with CRM, project management, and collaboration tools (e.g., HubSpot, Asana, Google Workspace, Slack)
• Located in the Boston area and able to visit the office in Government Center 2-3 times per week
Why Join Us?
• Direct ownership over the customer lifecycle and product adoption
• Key role in the growth and success of a high-impact startup
• Gain hands-on experience across software, customer success, and operations
Salary
$85,000 - $95,000 per year

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