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Client Services Program Manager Jobs in California

Robert Half

Client Services Manager

Walnut Creek, CA · On-site

$110K - $125K/yr

Jeff Abrams is looking for a Client Services Manager to lead service operations and support a high standard of care for one of his clients. This role combines team leadership, process oversight, and ...

East West Bank

Client Services Manager

Pasadena, CA · On-site

$60 - $80/hr

Overview We are seeking for a Client Services Manager to join our APIC team. This position will require to provide excellent client service and to promote this idea throughout the team. This position ...

Abode Services

Program Manager, Services

Napa, CA · On-site

$75K - $92K/yr

The Program Manager, Services will provide leadership, support, and oversight to a ... Provide support to staff when dealing with client crises, problem solving with managers on ...

Abode Services

Program Manager, Services

Hayward, CA · On-site

$75K - $92K/yr

The Program Manager, Services will provide leadership, support, and oversight to a ... Provide support to staff when dealing with client crises, problem solving with managers on ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in California

Client Services Program Manager information

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities in California are hiring for Client Services Program Manager jobs?

Cities in California with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Client Services Manager

Santa Rosa, CA • On-site

Senior Helpers North Bay
See more jobs at Senior Helpers North Bayexternal

Full-time

Re-posted 25 days ago

Senior Helpers rating

5.4

Company rating: 5.4 out of 10

Based on 163 frontline employees who took The Breakroom Quiz

187th of 247 rated social care providers

Job description

Client Services Manager – Santa Rosa Office

Senior Helpers

Senior Helpers is seeking a Client Services Manager to join our Santa Rosa team. In this vital role, you’ll be at the forefront of our mission to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

As the Client Services Manager, you’ll oversee the delivery and development of all client services and caregiver support within the franchise territory. Your responsibilities will include ensuring high-quality care, supporting client and caregiver retention, and driving growth in client service hours. This is a full-time, salaried position.

Key Responsibilities

  • Client Engagement & Retention

    • Maintain consistent communication with new clients through caregiver introductions, first-day service calls, and a visit within the first 30 days.

    • Conduct bi-monthly client visits to assess care quality and client/family satisfaction.

    • Manage hospital, rehab, and facility visits as needed.

  • Care Management

    • Develop and update personalized care plans using LifeProfile (training provided).

    • Partner with schedulers to ensure the right caregiver fit.

    • Perform site checks to ensure caregivers follow care plans, policies, and Senior Helpers standards.

  • Business Development

    • Handle service inquiries, follow up on leads, and support revenue growth.

    • Represent Senior Helpers at networking events and serve as a professional ambassador for the company.

    • Seek opportunities to expand client hours, including through special programs and gift certificate offerings.

  • Team & Operational Support

    • Collaborate with internal teams to resolve client concerns.

    • Provide leadership in problem-solving, issue resolution, and service improvements.

    • Perform additional duties as assigned.

Qualifications

  • Industry Experience: Prior home care, healthcare, or senior services experience required.

  • Education: Bachelor’s degree and 3+ years of related work experience strongly preferred.

  • Client Management: At least 1 year of experience managing clients directly.

  • Skills:

    • Strong organizational and time-management skills.

    • Excellent verbal communication, relationship-building, and follow-up skills.

    • Ability to work independently and collaboratively in a fast-paced environment.

    • Creative problem-solving and proactive leadership.

  • Technical Proficiency: Skilled in Microsoft Word, Excel, Outlook, and internet use; quick learner of new software.

  • Mobility: Ability to travel within the territory for client visits.

Why Senior Helpers?

At Senior Helpers, we’re not just caregivers—we’re advocates for improving lives. Join a compassionate, mission-driven team where your contributions directly enhance the well-being of clients and their families.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

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