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Client Services Program Manager Jobs in Concord, CA

Robert Half

Client Services Manager

Walnut Creek, CA · On-site

$110K - $125K/yr

Jeff Abrams is looking for a Client Services Manager to lead service operations and support a high standard of care for one of his clients. This role combines team leadership, process oversight, and ...

Abode Services

Program Manager, Services

Hayward, CA · On-site

$75K - $92K/yr

The Program Manager, Services will provide leadership, support, and oversight to a ... Provide support to staff when dealing with client crises, problem solving with managers on ...

Abode

Program Manager, Services

San Leandro, CA · On-site

$80 - $100/hr

The Program Manager, Services will provide leadership, support, and oversight to a ... Provide support to staff when dealing with client crises, problem solving with managers on ...

New

Tatari

Client Services Manager - Growth

San Francisco, CA · Hybrid

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Tatari

Client Services Manager - Growth

San Francisco, CA · On-site

$80K - $110K/yr

Tatari is growing and we're looking for a Client Services Manager to join our Growth team! We're looking for a strategic, client-facing leader to join our Growth team and help drive performance for a ...

Omatochi Corp.

Client Services - ECM Manager

Dublin, CA · On-site

$100 - $125/hr

Position Summary The Client Services - ECM Manager leads Omatochi's Enhanced Care Management (ECM ... ECM Program Leadership: Lead ECM service delivery and oversee daily team operations. * Quality ...

TeamCivX

Client Services Associate

Orinda, CA · On-site

Client Services Team About TeamCivX TeamCivX is California's leader in election strategy and ... Experience managing multiple and competing deadlines in a fast-paced work environment * Close ...

TeamCivX

Client Services Associate

Orinda, CA · Remote

$40/hr

Client Services Team About TeamCivX TeamCivX is California's leader in election strategy and ... Experience managing multiple and competing deadlines in a fast-paced work environment * Close ...

TeamCivX

Client Services Associate

Orinda, CA · Remote

$40/hr

Client Services Team About TeamCivX TeamCivX is California's leader in election strategy and ... Experience managing multiple and competing deadlines in a fast-paced work environment * Close ...

TeamCivX

Client Services Associate

Orinda, CA · On-site

$40/hr

Client Services Team About TeamCivX TeamCivX is California's leader in election strategy and ... Experience managing multiple and competing deadlines in a fast-paced work environment * Close ...

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All JobsClient Services Program JobsClient Services Program Manager JobsClient Services Program Manager Jobs in Concord, CA

Client Services Program Manager information

See Concord, CA salary details

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How much do client services program manager jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for client services program manager in Concord, CA is $59.34, according to ZipRecruiter salary data. Most workers in this role earn between $39.57 and $76.25 per hour, depending on experience, location, and employer.

What is a client services program manager?

Client Services Program Managers are professionals responsible for overseeing and coordinating programs and projects that deliver services to clients. They act as the main point of contact between the client and the service provider, ensuring that client needs are understood and met efficiently. Their duties often include managing client relationships, developing service plans, tracking project progress, and leading cross-functional teams to deliver successful outcomes. Strong communication, organizational, and problem-solving skills are essential in this role. Client Services Program Managers play a critical part in maintaining customer satisfaction and driving business growth.

How does a client services program manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Program Manager often serves as the central point of contact between clients and internal teams such as sales, product development, and customer support. They coordinate cross-functional meetings, relay client feedback to relevant departments, and oversee project timelines to ensure client expectations are met. Building strong working relationships across the organization is crucial, as it allows the Program Manager to address client needs proactively and resolve issues efficiently. This collaborative approach helps maintain high levels of client satisfaction and supports long-term business relationships.

What are the key skills and qualifications needed to thrive as a client services program manager, and why are they important?

To excel as a Client Services Program Manager, you typically need strong project management skills, a background in client relations or account management, and a relevant degree such as business administration. Familiarity with CRM platforms, project management tools like Asana or Trello, and sometimes PMP certification are valuable assets. Excellent communication, leadership, and problem-solving abilities help build trust and effectively manage both clients and internal teams. These skills are crucial to ensure client satisfaction, program success, and the smooth delivery of services in a dynamic environment.

What is the difference between Client Services Program Manager vs Client Success Manager?

AspectClient Services Program ManagerClient Success Manager
Primary FocusOverseeing client programs, ensuring service delivery, managing multiple projectsBuilding client relationships, ensuring client satisfaction, driving retention
ResponsibilitiesProgram coordination, process improvement, cross-team collaborationOnboarding, ongoing support, upselling opportunities
CredentialsProject management certifications often preferredCustomer relationship management experience, communication skills
Work EnvironmentCorporate, client-facing, project-drivenCustomer-centric, relationship-focused, often in SaaS or tech industries

While both roles focus on client engagement, the Client Services Program Manager manages client programs and project delivery, whereas the Client Success Manager emphasizes building strong relationships and ensuring client satisfaction to promote retention and growth.

How much do client services program managers make in the US?

In the US, client services program managers typically earn between $70,000 and $120,000 annually, depending on experience, industry, and location. Senior roles or those in large organizations may offer higher compensation, often including bonuses and benefits.

What cities near Concord, CA are hiring for Client Services Program Manager jobs?

Cities near Concord, CA with the most Client Services Program Manager job openings:

Client Services Program Manager jobs near you

Respite Services Program Manager

San Francisco, CA • On-site

PRC Baker Places
See more jobs at PRC Baker Placesexternal

$94K - $104K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Key responsibilities

  • Train new and existing staff in policy, procedures, and site-specific issues.

  • Supervise and support program staff through weekly supervision and training.

  • Oversee documentation by clinical staff, perform audits, and participate in quality improvement reviews.

Job description

PRC Baker Places is a non-profit organization dedicated to serving the San Francisco community through legal advocacy, workforce development, financial services, and residential treatment programs. We support formerly homeless adults living with co-occurring mental health and substance use disorders by providing a continuum of integrated direct care services. All of our programs are grounded in a social rehabilitation philosophy that integrates harm reduction and daily living skills within a safe and supportive environment.

Mission Statement: Our mission is to help people affected by HIV/AIDS, substance use, or mental health issues better realize opportunities by providing integrated legal, social and health services that address the broad range of social risk factors that impact wellness and limit potential.

Values that Guide Us: Accountability, Honesty, Integrity, Diversity & Inclusion, Respect

If you’re passionate about making a real impact in your community, working in a dynamic, inclusive environment, and helping people rebuild their lives, PRC Baker Places is the place for you.


Locations: Hummingbird Potrero and Hummingbird Valencia

Facility Type: Non-Licensed, DOJ/FBI Clearance


Position Overview

The Respite Services Program Manager is a first/midlevel management role responsible for implementing the organization’s mission, vision, and strategic priorities into actionable plans and measurable results. 

The Respite Services Program Manager partners closely with the Respite Services Program Director and the program staff to achieve an excellent standard of client care and staff support.

 

Primary Duties and Responsibilities


  • Training of new and existing staff in policy, procedures, and site-specific issues.
  • Participates in hiring, orientation, and annual performance evaluations of program staff.
  • Provides supervision and support to program staff, including weekly supervision and training.
  • Works closely with the Residential Services Program Director to adhere to program budgets and needed supplies.
  • Oversees documentation by clinical staff in collaboration with Quality Improvement/Management and performs periodic audits of charts to ensure adherence to licensing requirements.
  • Participates in any mandatory Quality Improvement/Management review of program performance.
  • Participates in the preparation for monitoring by regulatory and contracting agencies.
  • Completes assigned grocery and other shopping for the programs assigned.
  • Completes quarterly health and safety checks in assigned programs assigned.
  • Monthly environmental care rounds in assigned programs assigned.
  • Additional duties as assigned.

 

Minimum Qualifications

 

  • Bachelor’s degree in social work, psychology, or a related field; and four (4) years of full-time work experience in a community mental health program; and at least twelve (12) months must be in a position of supervising direct care staff. 
  • Associate degree; and six (6) years of full-time work experience in a community mental health program with at least two (2) years of post-associate degree; and at least two (2) years of supervising direct care staff may be substituted.
  • Demonstrated effective management and leadership skills with diverse populations.
  • Demonstrate cultural competency while working with diverse populations on the issues of mental health, substance use, and HIV/AIDS in a social rehabilitation model.
  • Ability to establish collaborative partnerships with supervisees, colleagues, and community organizations.
  • Strong written and verbal communication skills.
  • Knowledge and understanding of trauma-informed and other evidence based therapeutic principles/practices.
  • Flexibility, adaptability, and ability to focus attention on workflow processes, procedures, budgetary guidelines, and documentation/productivity standards.
  • Effective time management and ability to meet deadlines.
  • Must be available to work flexible hours outside of assigned shifts occasionally – including possible days, swing, overnights and weekends.
  • Proficiency with Microsoft products required
  • Exhibit exemplary customer service, compassion, and care in the execution of all duties and interactions.

Salary and Benefits:


This is a full-time, exempt position. PRC offers a competitive salary plus medical, dental, and vision insurance for employees and their eligible spouse/children, as well as short/long-term disability, life insurance, employer-matching contributions to 403(b) retirement, generous paid time-off, California Bar dues, and professional development.