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Client Services Operations Manager Jobs (NOW HIRING)

NATIONS DRY OUT

Operations Manager

Nashville, TN · On-site

$70K - $130K/yr

The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ...

NATIONS DRY OUT

Operations Manager

Montgomery, AL · On-site

$70K - $130K/yr

The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ...

NATIONS DRY OUT

Operations Manager

Nashville, TN · On-site

$70K - $130K/yr

The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ...

Dresner Group

Client Services Manager

Columbia, MD · On-site

Job Responsibilities o Manage the Client Support team, triaging of support requests, and ticket ... and monitor quality service levels o Improve productivity by highlighting deficiencies and ...

Berkley

Client Services Manager

Trenton, NJ · Hybrid

$50K - $80K/yr

As a Client Services Manager (internally known as an Account Manager) in our Stop Loss business, you'll support the employer stop loss programs and partner closely with brokers, third party ...

Solera

Operations Manager

Jacksonville, FL · On-site

Operations Manager About the Role Solera is seeking an experienced Operations Manager to lead high ... Partner with Workforce Management, Quality, Training, and Client Services to achieve business ...

Outerspace

Client Operations Manager

Carlstadt, NJ · On-site

$75K - $85K/yr

We pair world-class operations with people-focused service and transparent technology to help brands scale with confidence. As we continue to grow, we're looking for a Client Operations Manager who ...

NFP Corp

Client Service Leader

San Francisco, CA · On-site

Minimum 10 years of experience in financial services with significant client service operational expertise * Minimum 5 years of people management experience, including demonstrated ability to manage ...

NFP Corp

Client Service Leader

San Francisco, CA · On-site

Minimum 10 years of experience in financial services with significant client service operational expertise * Minimum 5 years of people management experience, including demonstrated ability to manage ...

TheraTree

Client Services

Owensboro, KY · On-site

Our therapeutic services treat: * Minds by sprouting learning and strategies for life. * Bodies by ... Paid Management Training * Mentorships Available * Educational Data based * Great team that works ...

ADP

Manage, 401(k) Client Services

Louisville, KY · On-site

ADP is hiring a 401(k) Client Service Manager. Manages the day to day activities of a 401(K) client ... Respond to inquiries from Operations Exec., Clients, Sales, Payroll, Human Resources, and New ...

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Client Services Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do client services operations manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for client services operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities are hiring for Client Services Operations Manager jobs?

Cities with the most Client Services Operations Manager job openings:

What states have the most Client Services Operations Manager jobs?

States with the most job openings for Client Services Operations Manager jobs include:

What are popular job titles related to Client Services Operations Manager jobs?

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Client Services Operations Manager jobs near you

Operations Manager

Nashville, TN • On-site

NATIONS DRY OUT
Construction • 51 - 200 employees
Learn more about NATIONS DRY OUTexternal

$70K - $130K/yr

Full-time

Posted 10 days ago

Job description

 

 

 

 

 

 

Restoration Operations Manager

Location: Remote (work from home)
Employment Type: Full-Time
Compensation: Base salary is $70,000 annually, total expected annual comp at plan with commission is ~130k.

About Nations Dry Out

Nations Dry Out is a nationwide commercial restoration company providing water mitigation, fire restoration, hazmat, trauma cleanup, environmental services, and reconstruction solutions to Fortune 500 companies across all 50 states. Our mission is to move beyond being a vendor and become a trusted restoration partner by delivering exceptional service and being the first choice for mitigation and restoration needs.

Position Overview

We are seeking an experienced, highly motivated Operations Manager to lead and support our internal Project Managers and subcontracted restoration teams nationwide. This role oversees water mitigation, mold remediation, asbestos abatement, reconstruction, and other commercial restoration projects while ensuring exceptional client service, operational efficiency, and project success.

The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ensuring projects are completed accurately, efficiently, and on time.

This is a 24/7 operational role. Incoming client work orders must be acknowledged and responded to within five (5) minutes of receipt. There are no exceptions to this expectation. As the role evolves, rotating after-hours and weekend coverage may be implemented; however, the initial and ongoing expectation is that the Operations Manager always remains available and responsive outside of approved vacation.

 

Work Expectations & Training

Successful completion of the company's required training program is a condition of employment.

Key Responsibilities

  • Manage inbound emergency restoration work orders from nationwide clients
  • Respond to new work orders immediately (within five minutes)
  • Assign and allocate work orders to Project Managers and subcontractor partners
  • Coordinate restoration projects across all 50 states
  • Maintain daily written and verbal communication with clients
  • Ensure Service Level Agreement (SLA) compliance and client satisfaction
  • Monitor project progress and ensure timely completion of all deliverables
  • Develop job estimates, quotes, and proposals
  • Review project documentation for accuracy and completeness
  • Analyze operational performance and financial data
  • Support budgeting, forecasting, and cost management initiatives
  • Troubleshoot operational challenges and develop effective solutions
  • Lead, coach, and support Project Managers and subcontracted teams
  • Maintain accurate job records and operational documentation
  • Ensure quality standards, safety requirements, and company procedures are followed
  • Collaborate with internal departments to improve operational performance
  • Deliver exceptional customer service while managing multiple priorities simultaneously

Qualifications

Required

  • Hands-on restoration field experience with the ability to effectively lead field teams and Project Managers
  • Minimum of 5 years of operations management and/or project management experience
  • Bachelor's degree or equivalent combination of education and relevant experience
  • Experience in one or more of the following industries:
    • Commercial restoration
    • Residential restoration
    • Insurance claims management
  • General familiarity of building systems and trades, including:
    • Electrical

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