The Regional Operations Manager is responsible for managing and ensuring the brand's technical ... client's authorized services * Planning in adherence to clients' global requirements and any ...
The Regional Operations Manager is responsible for managing and ensuring the brand's technical ... client's authorized services * Planning in adherence to clients' global requirements and any ...
The Regional Operations Manager is responsible for managing and ensuring the brand's technical ... client's authorized services * Planning in adherence to clients' global requirements and any ...
Quick apply
The Regional Operations Manager is responsible for managing and ensuring the brand's technical ... client's authorized services * Planning in adherence to clients' global requirements and any ...
The Regional Operations Manager is responsible for managing and ensuring the brand's technical ... client's authorized services * Planning in adherence to clients' global requirements and any ...
The Regional Operations Manager is responsible for managing and ensuring the brand's technical ... client's authorized services * Planning in adherence to clients' global requirements and any ...
The Client Service Manager will manage a book that is between $750,000-$1,000,000 in revenue. In This Role You Will Execute On: * Serve as the lead service contact to clients for assigned book of ...
The Client Service Manager will manage a book that is between $750,000-$1,000,000 in revenue. In This Role You Will Execute On: * Serve as the lead service contact to clients for assigned book of ...
Operations Manager - Ann Arbor
$50K - $55K/yr
Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... client-care coordination * Hospitality, restaurants, or high-volume customer service * Retail ...
Operations Manager - Ann Arbor
$50K - $55K/yr
Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... client-care coordination * Hospitality, restaurants, or high-volume customer service * Retail ...
Operations Manager - Ann Arbor
$50K - $55K/yr
Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... client-care coordination * Hospitality, restaurants, or high-volume customer service * Retail ...
Quick apply
Operations Manager - Ann Arbor
$50K - $55K/yr
Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... client-care coordination * Hospitality, restaurants, or high-volume customer service * Retail ...
Operations Manager
Southfield, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
Operations Manager
Southfield, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
New
Operations Manager - Ann Arbor
Ann Arbor, MI · On-site
$50K - $55K/yr
Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... client-care coordination * Hospitality, restaurants, or high-volume customer service * Retail ...
Operations Manager - Ann Arbor
Ann Arbor, MI · On-site
$50K - $55K/yr
Branch Operations Manager - People, Scheduling and Customer Experience Lead the Daily Operation of ... client-care coordination * Hospitality, restaurants, or high-volume customer service * Retail ...
May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to ...
May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to ...
Operations Manager
Canton, MI · On-site
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ... Must be able to travel within the branch territory to visit designated client properties * Ability ...
New
Operations Manager
Canton, MI · On-site
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ... Must be able to travel within the branch territory to visit designated client properties * Ability ...
New
Operations Manager
Canton, MI · On-site
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ... Must be able to travel within the branch territory to visit designated client properties * Ability ...
Operations Manager
Canton, MI · On-site
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ... Must be able to travel within the branch territory to visit designated client properties * Ability ...
Operations Manager
Taylor, MI · On-site
May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to ...
New
Operations Manager
Taylor, MI · On-site
May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to ...
New
Operations Manager
Taylor, MI · On-site
May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to ...
Operations Manager
Taylor, MI · On-site
May have Technicians-In-Charge, and/or Customer Service Coordinators, as well as Technicians and Service Employees to support the needs of assigned location. The Operations Manager I must be able to ...
Operations Manager
Pontiac, MI · On-site
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ... Must be able to travel within the branch territory to visit designated client properties * Ability ...
New
Operations Manager
Pontiac, MI · On-site
Customer Service, Satisfaction, and Jobsite Quality: Ensure high standards of customer satisfaction ... Must be able to travel within the branch territory to visit designated client properties * Ability ...
New
Operations Manager
Clawson, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Clawson, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Royal Oak, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Royal Oak, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Saline, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Saline, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Novi, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Novi, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Ann Arbor, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Operations Manager
Ann Arbor, MI · On-site
$19 - $29/hr
Customer service leadership Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers ...
Client Services Operations Manager information
See Novi, MI salary details
$41.8K - $49.5K
3% of jobs
$49.5K - $57.3K
0% of jobs
$57.3K - $65K
3% of jobs
$65K - $72.8K
2% of jobs
$72.8K - $80.6K
2% of jobs
$80.6K - $88.3K
3% of jobs
$88.3K - $96.1K
1% of jobs
$96.1K - $103.8K
1% of jobs
$103.8K - $111.6K
0% of jobs
$111.6K - $119.4K
1% of jobs
$120.1K is the 25th percentile. Wages below this are outliers.
$119.4K - $127.1K
83% of jobs
$41.8K
$116K
$127.1K
How much do client services operations manager jobs pay per year?
As of Sep 12, 2026, the average yearly pay for client services operations manager in Novi, MI is $116,033.00, according to ZipRecruiter salary data. Most workers in this role earn between $125,700.00 and $125,700.00 per year, depending on experience, location, and employer.
What does a Client Services Operations Manager do?
A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.
How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?
A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.
What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?
To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.
What cities near Novi, MI are hiring for Client Services Operations Manager jobs?
Cities near Novi, MI with the most Client Services Operations Manager job openings:
Samsung Regional Operations Manager
Detroit, MI • On-site
2020 Companies
• Marketing • 5 - 10K employees5,001 - 10,000 employees
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 12 days ago
2020 Companies rating
7.1
Based on 55 frontline employees who took The Breakroom Quiz
Job description
Job Type:
Regular
Work Location:
Detroit, MI 48242
Overview:
2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America.
The Regional Operations Manager is responsible for managing and ensuring the brand's technical standards are being met at assigned authorized service locations.
Critically, the role will help to define, create and implement short, mid, and long-term support plans to ensure both the end user customers' needs and Samsung needs are fulfilled.
The ROM role is pivotal in ensuring execution aligns Samsung's brand vision is brought to life at assigned locations and you will be tasked with making decisions on behalf of the brand to ensure market success.
The ROM is cross-functional, engaging multiple client, retailer, and support groups. ROMs will consolidate, analyze, and interpret data from call/request drivers and KPI results, and ultimately present findings to the Client Operations team.
What's in it for you?
Job Description:
Responsibilities include;
Required skill sets to be successful in the role include;
A week in the life would include;
Qualifications
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
Regular
Work Location:
Detroit, MI 48242
Overview:
2020 Companies is now interviewing for a remote Regional Operations Manager representing our client, Samsung Electronics America.
The Regional Operations Manager is responsible for managing and ensuring the brand's technical standards are being met at assigned authorized service locations.
Critically, the role will help to define, create and implement short, mid, and long-term support plans to ensure both the end user customers' needs and Samsung needs are fulfilled.
The ROM role is pivotal in ensuring execution aligns Samsung's brand vision is brought to life at assigned locations and you will be tasked with making decisions on behalf of the brand to ensure market success.
The ROM is cross-functional, engaging multiple client, retailer, and support groups. ROMs will consolidate, analyze, and interpret data from call/request drivers and KPI results, and ultimately present findings to the Client Operations team.
What's in it for you?
- Receive a competitive salary of $65,000, paid weekly
- Work remote
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
- Employees special pricing for multiple clients
Job Description:
Responsibilities include;
- Investigating escalations, establishing, and maintaining relationship with service locations to enhance overall operations of the program
- Monitoring support queues to shift support, when necessary
- Supporting any cross-functional support lines of business such as Field Team (TOMs, ROMs, and FSS team) to provide additional ticket and technical support to the client's authorized services
- Planning in adherence to clients' global requirements and any changes as needed including but not limited to global process and standard policies
Required skill sets to be successful in the role include;
- Account management
- Network management
- Leadership skills
- Industry knowledge is critical
- Must have a comprehensive working knowledge of all partner's service operations - front-of-house and back-of-house of stores
A week in the life would include;
- Identify Work Instruction and SOP improvements for the Team where needed and work closely with the clients' internal operations team to create and update those living documents.
- Identify support gaps and formulate processes/plans to address those gaps
Work in partnership with the client's internal operations, training and engineering teams to support service repair partners - Analyze KPI performance to determine trends, corrective action opportunities and identify under-performing agents
- Provide monthly program updates to client's internal operations team including support volume, service level achievement, overall trends and support improvement plan
- Review and optimize ticketing system (Zendesk and/or other) regularly for improved support to partners
- Identify process and operational strengths and opportunities, and action item follow up to ensure each partner operates within client's authorized repair guidelines
- Engage in professional feedback to internal leadership and Field Team with development plans and corrective actions at a technician, store, and regional level
- Ensure service partners are fully supported in all technical, procedural, and communication areas of the business. Conducts at least two quarterly on-site visits to review processes and ensure operational excellence and ROM process alignment
- Responsible for on-boarding new FSAs, including aligning with Training and any applicable Retail Field Support members
- Compile, edit, and gather accurate data and information to develop technical and operational reports, assuring they are legible and delivered on time. Must have the ability to speak and summarize on a high level
- Use targeted reporting tools and processes to prioritize actions and address gaps accordingly
- Provide additional cross-functional field support to client's authorized network
- Main duties include contacting, visiting and assessing locations when needed
Ability to lift, move, or adjust general office equipment, boxes, supplies, materials, or products weighing up to 25 pounds using proper materials handling procedures - Other duties, as assigned
Qualifications
- 2+ years' lead / supervisor / management experience required
- Experience in coaching and giving timely and relevant feedback to peers or direct reports
- Proven exceptional skills in Microsoft Office Suite including: PowerPoint, Outlook, Word, and Excel (Vlookups, Hlookups, Indexes, Charts, Graphs, Countifs, Sumifs, etc.)
- Ability to express complex processes or concepts in terms that are easy to understand
- Ability to read and understand requirement documents and engineering specifications
- Ability to quickly learn technical information and apply it in a fast-paced environment
- Team oriented, but able to work independently and manage multiple tasks
- Strong problem solving and organizational skills
- Excellent verbal and written communication skills
- Ability to think critically and creatively
- Ability to meet tight deadlines for timely release of materials
- Must be tech-savvy and enjoy working with interactive technology gadgets
- Self-directed, self-motivated and results-oriented
- Ability to travel up to 80% of the time
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that's paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020's Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
What 2020 Companies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About 2020
Sourced by ZipRecruiter
2020 Companies is an outsourced Sales & Marketing company representing Reliant. We hire Sales Representatives and other types of brand advocates to fortune 200 companies. Let us help you find a fun job in retail sales or events! 2020 Companies recruits, hires, trains, and cultivates Sales Representatives, Brand Ambassadors, Merchandisers, and casted-talent, to tailor a full-package solution to clients wanting to grow their market share, build brand awareness, expand distribution channels, and connect people with consumers.
Industry
Marketing
Company size
5,001 - 10,000 Employees
Headquarters location
Southlake, TX, US
Year founded
1991