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Client Services Operations Manager Jobs in Andover, MA

Avison Young

Client Services Coordinator

Boston, MA

$65K - $70K/yr

Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...

Avison Young

Client Services Coordinator

Boston, MA · On-site

$65K - $70K/yr

Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...

Avison Young

Client Services Coordinator

Boston, MA · On-site

$65K - $70K/yr

Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...

Dynamic Access, LLC

Operations Manager

Wakefield, MA · On-site

Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...

RXinsider LTD.

Operations Manager

Boston, MA · On-site

$110K - $120K/yr

... planning, client services and financial impact of client plans. * Manages lists of site and ... Generate and submit internal operational reports in the required formats and timeframes as required ...

New

Einstein Tutoring

Client Services Coordinator

Framingham, MA · On-site

$19 - $25.25/hr

This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...

IQVIA

Associate Director, Client Services

Boston, MA · On-site

Associate Director, Client Services - Medical & Scientific Communications (Agency Equivalent = VP, ... managing client relationships, delivering projects in alignment with operational excellence ...

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Client Services Operations Manager information

See Andover, MA salary details

$45.1K

$125.3K

$137.2K

How much do client services operations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for client services operations manager in Andover, MA is $125,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $135,700.00 and $135,700.00 per year, depending on experience, location, and employer.

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities near Andover, MA are hiring for Client Services Operations Manager jobs?

Cities near Andover, MA with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

ETF - Senior Vice President, Client Operations Manager

Boston, MA • On-site

BNY
10K+ employees
Learn more about BNYexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

Senior Vice President, Client Operations Manager

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We're seeking a future team member for the role Senior Vice President, Client Operations Manager, to join our Integrated Middle Office Solutions team. This role is located in Boston, MA.

In this role, you'll make an impact in the following ways:

  • Manage multiple client service/support teams responsible for providing quality support to clients with transactions and resolving operational issues on a daily basis.
  • Set policies and procedures for teams managed, and contribute to strategic initiatives that improve the overall client service experience and team productivity and quality.
  • Resolve highly complex or non-routine issues or inquiries from senior-level or key individuals at clients, as needed.
  • Maintain relationships with business leaders to report client trends and needs, and provide forward-looking insight on client issues and trends to drive future revenue growth.

To be successful in this role, we're seeking the following:

  • Bachelor's degree or the equivalent combination of education and experience; MBA preferred.
  • 7-10 years of total work experience.
  • At least 1-3 years of management experience preferred.
  • Experience in an operational area and/or client services preferred.
  • People leadership is required, including recruiting, directing, motivating, and developing staff.

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

 Here's a few of our recent awards:

  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

    Our Benefits and Rewards:

    BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

    BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

    BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. 

    Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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