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Client Services Operations Manager Jobs in Worcester, MA

Access TCA

Manager, Client Services

Northbridge, MA · On-site

Manager, Client ServicesThe Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and ...

NextPhase Search

Client Services Associate

Waltham, MA · On-site

... Operations teams and a clear path for growth from Client Service Associate → Senior Client Associate → Vice President → Relationship Management. RESPONSIBILITIES Prepare client presentation ...

New

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...

Oliver Inc.

Account Manager, Client Services

Fitchburg, MA · On-site

$60K - $65K/yr

Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...

Einstein Tutoring

Client Services Coordinator

Framingham, MA · On-site

$19 - $25.25/hr

This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...

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All JobsClient Services Operations JobsClient Services Operations Manager JobsClient Services Operations Manager Jobs in Worcester, MA

Client Services Operations Manager information

See Worcester, MA salary details

$44.4K

$123.4K

$135.2K

How much do client services operations manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for client services operations manager in Worcester, MA is $123,408.00, according to ZipRecruiter salary data. Most workers in this role earn between $133,700.00 and $133,700.00 per year, depending on experience, location, and employer.

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities near Worcester, MA are hiring for Client Services Operations Manager jobs?

Cities near Worcester, MA with the most Client Services Operations Manager job openings:

Manager, Client Services

Northbridge, MA • On-site

Access TCA
Marketing • 51 - 200 employees
Learn more about Access TCAexternal

Other

Posted 11 days ago

Job description

Manager, Client ServicesThe Manager, Client Services supports the members of the Client Services team by providing operational support and facilitation of daily processes, and delivering and sustaining the highest level of client service. In this role, the Manager, Client Services will help fuel Access’ growth by meeting account revenue goals driving revenue generation efforts and new business development within existing accounts.What you’ll do:Assist in the oversight of project timelines, ensuring projects remain on time, on strategy, and on budgetProvide support to the Sr. Managers on client calls, as well as take the lead when necessaryIdentify opportunities to upsell within current accounts; work with management to develop a strategy for expanding into additional areas of their business including meetings and eventsSupport the Client Services team in development of project budgets and proactively manage internal client resources to meet overall account revenue goalsWork closely with the Director, Production and Director, Project Management to ensure progress and quality of projectsInterface with vendors to ensure deliverables are achievedAnalyze client input, together with background knowledge, research, field feedback, etc., to assist the Client Services team in the development of full communication plansMaintain current knowledge of the industry, trends, and competitive practices to ensure Access maintains an edge over competitionPerform administrative tasks related to travel, expense, and time off approvalsWhat we’d love to see:Corporate tradeshow/meeting and event experience preferred5 plus years of experience in a client service-related positionStrong verbal and written communication skillsAbility to assist managers in developing, proposing, and selling a full line of company products and services to existing clientsCapable of analytical thinking and problem solvingDemonstrated strong attention to detail, personal organization, dynamic presentation, and interpersonal skillsProficient in MS Office programsKnowledge of virtual environments a plus but not requiredAbility to travel up to 30% of the time #J-18808-Ljbffr

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