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Client Services Operations Manager Jobs in Michigan

NSF International

Client Operations Manager

Ann Arbor, MI · On-site

$131K/yr

You take ownership of client service outcomes and operational performance by defining specific ... and managing employees, while maintaining a strong culture of safety, quality, and service ...

NSF

Client Operations Manager

Ann Arbor, MI · Hybrid

$131K/yr

As a Client Operations Manager for Food Production, you will take the lead and develop a high ... You take ownership of client service outcomes and operational performance by defining specific ...

NSF

Client Operations Manager

Ann Arbor, MI · Hybrid

$131K/yr

As a Client Operations Manager for Food Production, you will take the lead and develop a high ... You take ownership of client service outcomes and operational performance by defining specific ...

NSF

Client Operations Manager

Ann Arbor, MI · On-site

$131K/yr

As a Client Operations Manager for Food Production, you will take the lead and develop a high ... You take ownership of client service outcomes and operational performance by defining specific ...

NATIONS DRY OUT

Operations Manager

Birmingham, MI · On-site

$70K - $130K/yr

The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ...

NATIONS DRY OUT

Operations Manager

Birmingham, MI · On-site

$70K - $130K/yr

The Operations Manager is responsible for managing client work orders, coordinating nationwide resources, maintaining Service Level Agreements (SLAs), developing job scopes and proposals, and ...

Kode Health Inc

Client Operations Manager

Holland, MI · On-site

$125K/yr

Monitor coding productivity, accuracy, turnaround times, and service-level agreements (SLAs ... client management, account management, operations, or healthcare services experience required.

HR Alliance

ABA Healthcare Operations Manager

Troy, MI · On-site

$65K - $75K/yr

OPERATIONS MANAGER. T.R.A.C. - The Therapy Research Autism Center. T.R.A.C. is seeking an ... Collaborate with clinical leadership regarding staffing, scheduling, client service needs, and ...

Reco Equipment Inc

Operations Manager

Marne, MI · On-site

$75K - $81K/yr

The Operations Manager is a hands-on leader responsible for the daily operations and growth of a ... service coordination * Experience handling customer escalations and maintaining strong client ...

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Client Services Operations Manager information

What does a Client Services Operations Manager do?

A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.

How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?

A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.

What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?

To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.

What cities in Michigan are hiring for Client Services Operations Manager jobs?

Cities in Michigan with the most Client Services Operations Manager job openings:

Client Services Operations Manager jobs near you

Client Operations Manager

Ann Arbor, MI • On-site

NSF International
Public Safety Statistics Centers and Offices • 1 - 5K employees
Learn more about NSF Internationalexternal

$131K/yr

Other

Re-posted 6 days ago

Job description

As a Client Operations Manager for Food Production, you will take the lead and develop a high-performing team responsible for delivering exceptional service, client satisfaction, and retention across a portfolio of large brands and retailers. You take ownership of client service outcomes and operational performance by defining specific metrics such as customer satisfaction scores, response times, and quality standards. Ensure that these benchmarks are met and drive continuous improvement throughout the client's lifecycle. The successful candidate must be comfortable driving accountability, reinforcing standards, coaching and managing employees, while maintaining a strong culture of safety, quality, and service excellence.

This position follows a hybrid schedule, with three days per week at our Ann Arbor headquarters. Remote consideration may be available for highly qualified candidates.

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