Vice President, Client Operations Manager At BNY, our culture allows us to run our company better ... As a leading global financial services company at the heart of the global financial system, we ...
Vice President, Client Operations Manager At BNY, our culture allows us to run our company better ... As a leading global financial services company at the heart of the global financial system, we ...
Vice President, Client Operations Manager At BNY, our culture allows us to run our company better ... As a leading global financial services company at the heart of the global financial system, we ...
Vice President, Client Operations Manager At BNY, our culture allows us to run our company better ... As a leading global financial services company at the heart of the global financial system, we ...
... the operation of their sterile processing departments while focusing on Customer-focused ... What you will do as a Client Services Account Manager * Lead current Customers in identifying ...
... the operation of their sterile processing departments while focusing on Customer-focused ... What you will do as a Client Services Account Manager * Lead current Customers in identifying ...
... the operation of their sterile processing departments while focusing on Customer-focused ... What you will do as a Client Services Account Manager * Lead current Customers in identifying ...
... the operation of their sterile processing departments while focusing on Customer-focused ... What you will do as a Client Services Account Manager * Lead current Customers in identifying ...
Client Services Associate
Boston, MA · On-site
$42K - $53K/yr
Provide a supportive link between external customers and internal operations, while demonstrating a ... Successfully manage high volumes of client-facing interactions and establish strong rapport with ...
Client Services Associate
Boston, MA · On-site
$42K - $53K/yr
Provide a supportive link between external customers and internal operations, while demonstrating a ... Successfully manage high volumes of client-facing interactions and establish strong rapport with ...
Client Services Associate
Boston, MA · Hybrid
$42K - $53K/yr
Provide a supportive link between external customers and internal operations, while demonstrating a ... Successfully manage high volumes of client-facing interactions and establish strong rapport with ...
Client Services Associate
Boston, MA · Hybrid
$42K - $53K/yr
Provide a supportive link between external customers and internal operations, while demonstrating a ... Successfully manage high volumes of client-facing interactions and establish strong rapport with ...
Senior Vice President, Client Operations Manager At BNY, our culture allows us to run our company ... As a leading global financial services company at the heart of the global financial system, we ...
Senior Vice President, Client Operations Manager At BNY, our culture allows us to run our company ... As a leading global financial services company at the heart of the global financial system, we ...
Client Services Coordinator
$65K - $70K/yr
Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...
Client Services Coordinator
$65K - $70K/yr
Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...
Client Services Coordinator
Boston, MA · On-site
$65K - $70K/yr
Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...
Client Services Coordinator
Boston, MA · On-site
$65K - $70K/yr
Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...
Client Services Coordinator
Boston, MA · On-site
$65K - $70K/yr
Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...
Client Services Coordinator
Boston, MA · On-site
$65K - $70K/yr
Overview Located in our Boston office and reporting to the Managing Director and Operations Manager ... As a Client Services Coordinator ("CSC"), you will provide sales, marketing, and research support ...
Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...
Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...
Account Manager, Client Services
Fitchburg, MA · On-site
$60K - $65K/yr
Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...
Account Manager, Client Services
Fitchburg, MA · On-site
$60K - $65K/yr
Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...
Account Manager, Client Services
Fitchburg, MA · On-site
$60K - $65K/yr
Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...
Quick apply
Account Manager, Client Services
Fitchburg, MA · On-site
$60K - $65K/yr
Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ...
Operations Manager
Wakefield, MA · On-site
Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...
Operations Manager
Wakefield, MA · On-site
Home Infusion / Patient Services Position Summary The Operations Manager is responsible for overseeing the day-to-day operations of the New England Home Infusion region, including patient services ...
Tax Administration & Operations Manager
Needham, MA · On-site +1
$80K - $95K/yr
Coordinate and manage client engagement, including account setup, workflow creation, document collection, client service and status questions from clients and advisors. * Monitor return status ...
Tax Administration & Operations Manager
Needham, MA · On-site +1
$80K - $95K/yr
Coordinate and manage client engagement, including account setup, workflow creation, document collection, client service and status questions from clients and advisors. * Monitor return status ...
Client Services Coordinator
Framingham, MA · On-site +1
$23 - $27/hr
This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...
Client Services Coordinator
Framingham, MA · On-site +1
$23 - $27/hr
This is a great opportunity for someone who enjoys supporting clients, managing details, and ... Respond to client inquiries via email, phone, and chat in a timely manner * Coordinate service ...
Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean ... As a Client Manager, you will build and strengthen municipal client relationships, identify ...
Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean ... As a Client Manager, you will build and strengthen municipal client relationships, identify ...
Client Services Manager - Middle Market/Construction
Boston, MA · Hybrid
$54K - $103K/yr
Leads development, delivery and evaluation of client service goals * Customizes measurement tools ... insurance operations. * Claim management experience preferred. * Applicable certifications ...
Client Services Manager - Middle Market/Construction
Boston, MA · Hybrid
$54K - $103K/yr
Leads development, delivery and evaluation of client service goals * Customizes measurement tools ... insurance operations. * Claim management experience preferred. * Applicable certifications ...
Tax Administration & Operations Manager
Needham, MA · Hybrid
$80K - $95K/yr
Coordinate and manage client engagement, including account setup, workflow creation, document collection, client service and status questions from clients and advisors. * Monitor return status ...
Tax Administration & Operations Manager
Needham, MA · Hybrid
$80K - $95K/yr
Coordinate and manage client engagement, including account setup, workflow creation, document collection, client service and status questions from clients and advisors. * Monitor return status ...
Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean ... As a Client Manager, you will build and strengthen municipal client relationships, identify ...
Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean ... As a Client Manager, you will build and strengthen municipal client relationships, identify ...
Client Services Operations Manager information
What does a Client Services Operations Manager do?
A Client Services Operations Manager oversees the daily operations of a client services team, ensuring that customers receive high-quality support and solutions. They are responsible for streamlining processes, managing staff, and coordinating with other departments to meet client needs. This role often involves monitoring performance metrics, handling escalated client issues, and driving improvements in service delivery. Ultimately, their main goal is to enhance client satisfaction and maintain strong client relationships.
How does a Client Services Operations Manager typically collaborate with other departments to ensure client satisfaction?
A Client Services Operations Manager works closely with teams such as sales, account management, and product development to coordinate client deliverables and resolve issues efficiently. They often serve as the communication bridge, ensuring that client feedback and needs are clearly conveyed to internal stakeholders. Regular cross-functional meetings and continuous process improvements are common, allowing the manager to streamline workflows and enhance the overall client experience. This collaborative approach not only helps maintain high client satisfaction but also fosters a culture of teamwork and accountability across departments.
What are the key skills and qualifications needed to thrive as a Client Services Operations Manager, and why are they important?
To excel as a Client Services Operations Manager, you need a solid background in client relationship management, process optimization, and team leadership, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms, project management tools, and data analysis software is typically required. Exceptional communication, problem-solving, and organizational skills set top performers apart in this role. These abilities are crucial for ensuring high client satisfaction, efficient service delivery, and effective coordination within the organization.
What cities in Massachusetts are hiring for Client Services Operations Manager jobs?
Cities in Massachusetts with the most Client Services Operations Manager job openings:
Vice President, Client Operations Manager
Boston, MA • On-site
BNY Mellon
• Finance and Insurance • 10K+ employees10,000+ employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 hours ago
BNY Mellon rating
7.5
Based on 53 frontline employees who took The Breakroom Quiz
Job description
Vice President, Client Operations Manager
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We're seeking a future team member for the role Vice President, Client Operations Manager, to join our Integrated Middle Office Solutions team. This role is located in Boston. MA.
In this role, you'll make an impact in the following ways:
- Lead the client operations and reporting team by fostering a culture of continuous improvement and excellence, ensuring alignment with BNY's principles.
- Develop and implement strategies to enhance client service delivery by leveraging industry best practices and innovative solutions.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiencies, ensuring timely and accurate client reporting.
- Serve as the primary point of contact for key clients, addressing their needs and concerns with professionalism and expertise.
- Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions to enhance client satisfaction.
- Ensure compliance with regulatory requirements and internal policies, maintaining the highest standards of operational integrity and risk management.
To be successful in this role, we're seeking the following:
- Bachelor's degree in Business Administration, Finance, or a related field.
- Typically 4-7 years of experience and 0-1 years of management experience.
- Experience in an operational area and/or client services is preferred.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills for client interaction and collaboration across teams.
About Us
At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
About the Team
At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn
Here's a few of our recent awards:
- America's Most Innovative Companies, Fortune, 2025
- World's Most Admired Companies, Fortune 2025
- "Most Just Companies", Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting.
Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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About BNY Mellon
Sourced by ZipRecruiter
BNY Mellon is a global investments company dedicated to helping its clients manage and service their financial assets throughout the investment lifecycle. Whether providing financial services for institutions, corporations or individual investors, BNY Mellon delivers informed investment and wealth management and investment services in 35 countries. As of Dec. 31, 2021, BNY Mellon had $46.7 trillion in assets under custody and/or administration, and $2.4 trillion in assets under management. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments. BNY Mellon is the corporate brand of The Bank of New York Mellon Corporation (NYSE: BK). Additional information is available on www.bnymellon.com . Follow us on Twitter @BNYMellon or visit our newsroom at www.bnymellon.com/newsroom for the latest company news.
Industry
Finance and insurance
Company size
10,000+ Employees
Headquarters location
New York, NY, US