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Client Services Manager Jobs in Saugus, MA (NOW HIRING)

Socket.dev

Client Advisory Services Manager

Boston, MA · On-site

$200 - $250/hr

... advisory service offerings RequirementsRequirementsYou'lldo it using: * Deep insurance ... Program and project management to oversee assessment design, delivery and tracking of customer ...

New

Foundation Medicine

Global Client Services Lead

Boston, MA · On-site

$59K - $74K/yr

This role acts as a liaison between frontline staff and management, ensuring department goals ... Serve as a resource for Client Services workflows and operational procedures, applying established ...

New

Manulife

Client Service Manager, Retirement

Boston, MA · Hybrid

$61K - $103K/yr

Deliver high level client service through reactive and proactive communication * Respond, within ... In-depth knowledge of the business area, processes and services. * 401k Retirement product ...

Alumni Ventures

Client Services Associate

Boston, MA · On-site

About This Role As a Client Services Associate at Alumni Ventures, you'll play a vital role in ... This role sits at the intersection of customer success, relationship management, investor ...

Alumni Ventures

Client Services Associate

Boston, MA · On-site

About This Role As a Client Services Associate at Alumni Ventures, you'll play a vital role in ... This role sits at the intersection of customer success, relationship management, investor ...

IBM

Client Service Manager ELH - RTP 2027

Boston, MA · On-site

$58 - $88/hr

Oversee the implementation and delivery of contracted services, ensuring service levels are met and ... management. * Experience working with Client Relationships: Familiarity with building and ...

New

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Saugus, MA

Client Services Manager information

See Saugus, MA salary details

$35.6K

$71.5K

$129.6K

How much do client services manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for client services manager in Saugus, MA is $71,468.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,800.00 and $84,300.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Saugus, MA look for?

The top searched job categories for Client Services Manager jobs in Saugus, MA are:

What cities near Saugus, MA are hiring for Client Services Manager jobs?

Cities near Saugus, MA with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Manager - Water Services

NextGenEnergyJobs

Andover, MA • On-site

$150 - $210/hr

Other

Posted 3 days ago

New

Key responsibilities

  • Grow the municipal water practice across drinking water, wastewater, stormwater, and water resources in the Northeast.

  • Serve as a trusted advisor by understanding municipal operational, regulatory, funding, and infrastructure challenges.

  • Lead or support project delivery with a focus on quality, responsiveness, and client service.

Job description

Woodard & Curran is an employee-owned engineering, science, and operations firm dedicated to clean water, a safe environment, healthy communities, and happy people.

Key Responsibilities
  • Grow the municipal water practice across drinking water, wastewater, stormwater, and water resources in the Northeast.
  • Serve as a trusted advisor by understanding municipal operational, regulatory, funding, and infrastructure challenges.
  • Identify client needs and proactively develop solutions aligned with capital planning and long-term priorities.
  • Position the firm early for upcoming work through strong client engagement and insight into municipal planning cycles.
  • Lead or support project delivery with a focus on quality, responsiveness, and client service.
  • Collaborate with technical teams to align solutions with client expectations and deliver high-quality outcomes.
  • Lead or support proposals and interviews including scopes, budgets, presentations, and positioning strategies.
  • Shape scopes, budgets, and schedules in partnership with clients and internal teams.
  • Develop account plans and growth strategies aligned with client needs and regional goals.
  • Support healthy account management by helping teams stay aligned on budgets, invoicing, communication, and expectations.
  • Strengthening client relationships and creating opportunities for technical teams to engage and grow.
  • Participate in conferences to build relationships and stay current on emerging technologies and market drivers.
  • Coach and develop staff to support technical and professional growth.
  • Contribute to a collaborative team culture focused on client success and high-quality delivery.
Requirements
  • 10-20 years of municipal water experience — wastewater, stormwater, drinking water, or water resources consulting.
  • Bachelor’s degree in environmental or civil engineering from an accredited program.
  • Strong understanding of municipal decision-making including budgets, boards/commissions, capital planning, procurement, regulatory drivers, and funding programs.
  • Ability to understand client needs and project delivery and identify opportunities to add value over time.
  • Credibility with public-sector clients and ability to build relationships with engineers, operators, public works leaders, utility directors, and municipal stakeholders.
  • Technical strength with interest in broader leadership including client strategy, business development, and regional growth.
  • Growth potential without needing an existing book of business but with ambition, emotional intelligence, and initiative.
  • People-focused and collaborative mindset with creativity and energy for solving complex municipal challenges.
  • Enjoyment of team building and mentoring and bringing the right people together to deliver high-quality solutions.
  • Growth mindset with desire for autonomy and visibility and a broader platform to shape their career.
  • Experience supporting proposals and client positioning including scopes, budgets, interviews, and presentations.
  • Desire to expand beyond technical execution into client strategy, practice growth, and leadership.
  • Strong communication and problem-solving skills with the ability to collaborate and build effective teams.
  • Motivation to help grow the organization and the ability to inspire, connect, and develop others.
  • Motivation to help grow an organization and the ability to inspire, connect, and develop others.
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