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Client Services Manager Jobs in Rathdrum, ID (NOW HIRING)

Labcorp

Client Services Representative

Spokane Valley, WA · On-site

$21 - $28/hr

Labcorp is a global leader in laboratory services, providing the insights and answers that help ... Perform administrative support for medical record management, CRM data maintenance, and internal ...

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Client Services Manager information

See Rathdrum, ID salary details

$32.1K

$64.6K

$117K

How much do client services manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for client services manager in Rathdrum, ID is $64,561.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,900.00 and $76,200.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What cities near Rathdrum, ID are hiring for Client Services Manager jobs?

Cities near Rathdrum, ID with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Representative

Spokane Valley, WA • On-site

Labcorp
Scientific Research and Development Services • 10K+ employees
Learn more about Labcorpexternal

$21 - $28/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Act as a liaison between Labcorp, the customer base, and patients.

  • Resolve routine customer requests related to products or services via inbound, outbound calls, or the Internet.

  • Notify clients of test results in a timely and accurate manner.

Labcorp rating

6.6

Company rating: 6.6 out of 10

Based on 1,162 frontline employees who took The Breakroom Quiz

94th of 121 rated laboratories

Job description


Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world's most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you'll have the opportunity to do meaningful work, grow your career and make a real impact on people's health around the world. Together, we're improving health and improving lives.


Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

PAML a Labcorp company is seeking a Customer Service Representative to join our team in the Spokane Valley, WA.

Work Schedule: Monday - Friday, 8:00 am - 4:30 pm overtime and rotating weekends may be required

Job Responsibilities

  • Act a liaison between Labcorp, the customer base and patients

  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet

  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures

  • Inquire, clarify, and confirm customer requirements and understanding of the solution

  • Provide additional customer education and information as needed

  • Qualify and establish inbound new customers requesting Labcorp's products and services

  • Work in multiple databases to research complex issues and questions

  • Notify clients of test results in a timely and accurate manner

  • Review test forms for accuracy and report any discrepancies

  • Participate in activities designed to improve customer satisfaction and business performance

  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Minimum Qualifications

  • High School Diploma or equivalent

  • 3 months or more of customer service experience

Preferred Qualifications

  • 1 year or more of contact center or call center experience

  • 6 months or more healthcare industry experience, such as a physician's office or a hospital

Additional Job Standards

  • Proficient with Microsoft Office programs

  • Experience with Salesforce.com and/or Laboratory Information Systems

  • Possess a high level of professionalism and a strong customer service orientation

  • Ability to work independently and within a team environment

  • High level of attention to detail with the ability to prioritize and multitask

  • Ability to work in a fast paced production environment and meet established turn-around times

  • Strong communication skills; both written and verbal

  • Ability to handle the physical requirements of the position

  • Flexibility to work overtime or other shifts depending on business needs

At PAML a Labcorp company we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health.

Pay Range: $21.00 - $28.00 per hour

All job offers will bebased on a candidate's skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, pleaseclick here.

If you are passionate about helping people and have a drive for service, then PAML could be a great next career step! Join us and discover a path filled with opportunities for growth, continuous learning, professional challenges, and the chance to truly make a difference. Apply today!


Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.


We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit ouraccessibility siteor contact us atLabcorp Accessibility. Formore information about how we collect and store your personal data, please see ourPrivacy Statement.


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