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Client Services Manager Jobs in Maple Valley, WA

Senior Helpers

Client Services Manager

Auburn, WA · On-site

Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the ...

Epiq

eDiscovery Client Services Manager

Seattle, WA · Remote

$130K - $145K/yr

The Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and ...

SPS North America

Client Services Associate

Seattle, WA · On-site

$22.64/hr

Client Services Associate Reports To : Client Services Leadership About the Role As a Client ... From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn ...

SPS North America

Client Services Associate

Seattle, WA · On-site

$22.64/hr

Client Services Associate Reports To : Client Services Leadership About the Role As a Client ... From managing high-stakes logistics to ensuring our tech and pantry are "VIP-ready," you turn ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Maple Valley, WA

Client Services Manager information

See Maple Valley, WA salary details

$40.5K

$81.4K

$147.5K

How much do client services manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for client services manager in Maple Valley, WA is $81,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,000.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What cities near Maple Valley, WA are hiring for Client Services Manager jobs?

Cities near Maple Valley, WA with the most Client Services Manager job openings:

Client Services Manager jobs near you

Client Services Manager

Senior Helpers

Auburn, WA • On-site

Full-time

PTO

Re-posted 27 days ago

Key responsibilities

  • Create and implement an onboarding process for new clients requesting services.

  • Respond to service inquiry calls, conduct follow-up communications, and be the main contact during the first 30-90 days of service for new clients and their families.

  • Complete assessments, manage client visits, monitor service quality, and adapt care plans to ensure client satisfaction and retention.

Job description

Improve our clients' lives one conversation at a time. If you are an individual who enjoys helping others decided on the best way to care for their family members by actively listening to their concerns, reviewing care plans, and visiting client's homes to ensure quality of care, our Client Service Manager position would be the career for you!
Our Client Service Manager will manage and develop all client services for Senior Helpers of Seattle within the franchise territory including converting leads, retention of clients, and managing the growth of hours from current clients.
Job Benefits:
  • Company car
  • Paid Time Off
  • Bonus structure

Job Duties:
New Clients
  • Create and implement an onboarding process for new clients requesting services.
  • Respond to all service inquiry calls and conduct follow-up communications with leads to meet client conversion targets.
  • Be the main contact for introductions, first days of service calls, and visits for new clients and their families within the clients' first 30-90 days of services.
  • Determine the service offerings needed to enhance seniors' quality of life.

Existing Clients
  • Complete assessments and re-assessments using LIFE Profile
  • Spend approximately two to three days in the field reassessing clients and managing client visits in the hospital, rehabs, facilities, etc.
  • Complete quality assurance checks on a recurring basis to assess the quality of services and client/family satisfaction.
  • Monitor online reviews from existing clients and their families to identify service improvement opportunities and implement changes to improve services provided.
  • Adapt and communicate the client care plans as needed.
  • Communicate with Scheduler and Care Team Manager to adjust caregiver client assignments as needed.
  • Update the client retention dashboard on a weekly basis and create a plan for replacing lost hours and proactive care management on a weekly basis.
  • Generate internal growth each month consistent with company goals.
  • Proactively prevent and resolve problems and issues reported.

Job Qualifications:
  • 3+ years' experience in customer service, client services and management, sales, and account management experience
  • Exceptional organizational skills, attention to detail, and the ability to prioritize in a changing environment.
  • Excellent verbal communication and follow-up skills and the ability to quickly build rapport with prospects, clients, and client families.
  • Ability to learn software programs quickly.
  • Proficiency in Microsoft Word, Excel, Internet, and Outlook

Why Work for Senior Helpers of Seattle?
  • Great Place to Work® Certified
  • Autonomy-We encourage our team members' independence and believe in our team to complete their job duties without micromanaging.
  • Task Variety-We provide an engaging workday that uses your various skill sets to avoid monotony.

About Senior Helpers of Seattle:
We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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