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Client Services Manager Jobs in Fall River, MA (NOW HIRING)

IQVIA, Inc.

Client Services Manager

Providence, RI · On-site

The Client Service Manager is an integral part of our team at Simpson Healthcare. Our Client Service Managers are primarily responsible for coordination of ongoing projects with our clients across ...

IQVIA

Client Services Manager

Providence, RI · Remote

The Client Service Manager is an integral part of our team at Simpson Healthcare. Our Client Service Managers are primarily responsible for coordination of ongoing projects with our clients across ...

Syneos Health

Client Services Team Lead

Bridgewater, MA · On-site

$99.73 - $119.67/hr

Lead change management efforts related to new processes, tools, or organizational initiatives impacting Client Services. * Use data, feedback, and operational insights to inform decision‑making and ...

New

American Income Life

Client Services

Newport, RI · Remote

Requirements This is a full-time remote role for an Entry Level Growth Management position. The role will involve day-to-day tasks such as analyzing data, implementing growth hacking strategies ...

IQVIA

VP, Client Services

Providence, RI · On-site

The VP, Client Services ("VP") is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable ...

IQVIA LLC

VP, Client Services

Providence, RI · On-site

$103 - $286/hr

The VP, Client Services ('VP') is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. VP is accountable ...

NEW ENGLAND TESTING LAB INC

Be Seen First

Client Services Representative

West Warwick, RI · On-site

$40K - $50K/yr

We're seeking a highly organized Client Services Representative to oversee client projects and ... This position requires managing client communications, resolving issues efficiently, and ...

NEW ENGLAND TESTING LAB INC

Be Seen First

Client Services Representative

West Warwick, RI · On-site

$40K - $50K/yr

We're seeking a highly organized Client Services Representative to oversee client projects and ... This position requires managing client communications, resolving issues efficiently, and ...

KBS

Zone Manager - Exterior Services

Pawtucket, RI · On-site

Zone Manager - Exterior Services Join a fast-paced, growing, and exciting company full of great ... They provide leadership and initiative to ensure services are complete and client expectations are ...

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All JobsClient Services JobsClient Services Manager JobsClient Services Manager Jobs in Fall River, MA

Client Services Manager information

See Fall River, MA salary details

$35.1K

$70.6K

$128K

How much do client services manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for client services manager in Fall River, MA is $70,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,200.00 and $83,300.00 per year, depending on experience, location, and employer.

What is a client services manager?

A client services manager ensures that a customer is satisfied with the products and services they receive from the company. As a client services manager, you are an employee of the business, but you and your department act as representatives for the customer. You are the supervisor of a larger customer service staff, so you also have job duties pertaining to employee training and ensuring that the department meets all company procedures and policies. Qualifications for a career as a client services manager include experience in customer service and excellent management skills.

What does a client services manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What are the key skills and qualifications needed to thrive as a client services manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by client services managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

More about Client Services Manager jobs

What job categories do people searching Client Services Manager jobs in Fall River, MA look for?

The top searched job categories for Client Services Manager jobs in Fall River, MA are:

What cities near Fall River, MA are hiring for Client Services Manager jobs?

Cities near Fall River, MA with the most Client Services Manager job openings:

Client Services Manager jobs near you
Infographic showing various Client Services Manager job openings in Fall River, MA as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $70,599 per year, or $33.9 per hour.

Client Services Manager

IQVIA, Inc.

Providence, RI • On-site

Full-time

Medical, Life

Posted 8 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

62nd of 226 rated it services

Job description

OVERVIEW
Simpson Healthcare, an established scientific agency, has been a dedicated partner to clients in the life sciences industry for over 20 years. We are seeking a Client Services Manager to join our growing team within IQVIA in support of both new & ongoing client relationships.
The Client Service Manager is an integral part of our team at Simpson Healthcare. Our Client Service Managers are primarily responsible for coordination of ongoing projects with our clients across the life sciences, supporting an array of services including brand strategy, KOL development, advisory boards, speakers bureaus, trainings, and a host of other live & virtual events.
In this role, you'll have the ability to work within a dynamic, team-oriented environment focused on impacting the welfare of healthcare providers and their patients through our partnerships with clients across the healthcare industry landscape.
ESSENTIAL DUTIES & RESPONSIBILITIES
Project Support
  • Adhere to all standard operating procedures and support team as needed with PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings SOPs
  • Develop and maintain effective working knowledge of disease state and client product
  • Support project team by creating materials as requested, tracking items through internal review, making edits as needed
  • Ensures overall quality, quantity, accuracy, timeliness and tracking of all project deliverables
  • Assist with the development, writing, and communication of project plans
  • Deliver project pieces that meet client goals and exceed expectations around quality, visualization, scientific content, and timeliness
  • Ensure consistent pull through of client branding elements in sales tools, collateral and visual aids, and proposals

Client Relations
  • Support project team in maintaining regular contact with clients to ensure expectations are met
  • Assist with synthesizing client feedback for implementation
  • Collaborate with internal project team members and departments including Scientific Services, Interactive, and Marketing to ensure client expectations are being met

Brand Management
  • Establish meaningful, professional relationships with various client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand and for the team
  • Ensure Simpson's brand is properly represented and promoted throughout client interactions, communications, and deliverables
  • Promote and deliver service levels which are sustainable and allow for efficient delivery of a quality product
  • Provide data, decisions and delivery of services in support of client, project and community success

Organic Business Growth
  • Assist with internal routing of Statements of Work (SOWs) for review, ensuring materials are shared with appropriate stakeholders and tracked through approval
  • Request opportunity numbers (Opp #s) and maintain accurate records to support project setup and contracting processes
  • Track SOW and opportunity status, escalate delays as needed, and maintain organized documentation in alignment with internal workflows

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Bachelor's degree or equivalent combination of education and professional experience required
  • 1+ years of client service experience, preferably within the life sciences or medical communications industry required
  • Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client and internal relationships
  • Strong organization, time management, and project management skills
  • Ability to leverage internal and external relationships to the benefit of the project, client, and Simpson
  • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.)
  • An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences
  • Great team player with a strong drive and willingness to take initiative

Please Note: You must reside within the country where this role is posted to be eligible for this remote job opportunity.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $46,600.00 - $116,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

Pay

Benefits

Hours and flexibility

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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