Client Services Director Jobs in Alaska (NOW HIRING)

POSITION TITLE: Director of Clitheroe

CORPS/DEPARTMENT: Clitheroe Center

SUPERVISOR: Alaska Divisional Social Services Secretary

FLSA STATUS: Full-Time/40 hours per week; Exempt

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

SCOPE OF POSITION

The Director of Clitheroe ensures high-quality substance abuse and dual-diagnosis treatment through program integrity and program design. Directs the work of staff engaged in execution of the program, continually evaluates the effectiveness of services provided, and seeks new approaches and funding to fulfill community needs and professional development of Clitheroe staff. They will list and maintain community participation and support for the program, working as required to further the goals of serving people with substance use disorders throughout the state of Alaska.  They will oversee the clinical and treatment aspects of the Clitheroe Residential program and the Department of Correction/Substance Abuse Treatment Services.

QUALIFICATIONS

• Master's Degree or greater in a field specifically related to social services or nonprofit management; fifteen years' professional experience overall; three years' experience in the field of behavioral health; and three years' supervisory experience
• Knowledgeable about group, individual, and family counseling, case management, treatment planning, discharge planning, crisis intervention, and client assessment and
• Skilled in didactic presentations, budgeting, financial management, grant writing, community networking, and all aspects of personnel
• Experienced in service delivery, including program management, addictions, and mental health treatment.
• Knowledgeable about cross-cultural issues, Commission on Accreditation of Rehabilitation Facilities (CARF) certification, and Alaska Division of Behavioral Health
• Obtain or have a Chemical Dependency Counselor Supervisor (CDCS) within a year of hire.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Ability to organize workload and follow office procedures using good, independent judgment.
• The ability to maintain a self-motivated and self-directed schedule. Able to address multiple projects in a time-sensitive manner, taking initiative and being flexible to ensure that objectives are met in an
• accurate and timely manner.
• Must maintain the integrity of confidential communications or activities.
• Must maintain a professional, courteous, and cooperative manner with all personnel, clients, and outside contacts and demonstrate respect and a positive attitude toward them at all times.
• Ability to maintain a collaborative and cooperative work environment.
• Proficient with general office equipment, including computers and related software, with Windows applications, databases, and report-generating software.
• Ability to complete multiple tasks, meet deadlines, observe confidentiality, remain self-motivated, and work with a minimum of supervision.
• Must possess the self-discipline necessary to perform repetitive tasks without lowering the quality of work.
• Ability to think creatively and strategically, relating to The Salvation Army with an awareness of current client service issues, responses, and best practices.

ESSENTIAL FUNCTIONS

• Analyzes client and community needs; develops and improves substance abuse and dual-diagnosis residential programs; evaluates and approves treatment modalities; meets all regulatory requirements, laws, and best practices; develops standards of practice for clinical processes to increase program efficiency and integrity.
• Reviews client data reports and analyzes attainment of program goals and objectives; attends case reviews and staff meetings regularly; analyzes and updates curricula on an annual basis; uses evidence-based practices and client feedback to improve services and treatment
• Exercises assertive management skills to ensure quality operation of the program, effective personnel performance, efficient service delivery, and compliance with all applicable laws and regulations.
• Serves as the primary agency liaison between Clitheroe and other community and State agencies to promote communication and
• Provides and ensures staff training that meets or exceeds industry standards; analyzes clinical staffing resources; and establishes expectations for documentation, caseloads, and
• Assists the Anchorage Social Services Business Director with recruiting, interviewing, hiring, promotions, disciplinary actions, and termination of residential and clinical staff per TSA policy.
• Plans, monitors, and appraises job performance of management staff; and partners with the Anchorage Social Services Business Director to ensure that staff issues are resolved in a timely
• Assists the Anchorage Social Services Business Director when necessary to help prepare budgets and grant applications to ensure the continuation of Clitheroe is fiscally sound.
• Coordinates audits for counseling staff; reviews all client discharges; chairs treatment team meetings; attends quality assurance meetings; conducts client interventions; oversees ASAM criteria implementation as part of assessment procedures; reviews and upgrades clinical programs to enhance quality of client treatment; and conducts regular chart audits to ensure quality and compliance of records.
• Plans and implements scheduled training for clinical staff and participates in training for support staff as needed.
• Makes program presentations; participates in inter-agency committees, task forces, and approved trainings.
• Oversees training and use of Electronic Health Records (EHR) by clinical staff.
• Perform all other duties and responsibilities as assigned.

Language Skills: Must be able to understand, follow, and give both written and oral instructions.  The employee must be able to use speech and hearing for ordinary and telephone conversations.

Mathematical Skills: Must be able to perform simple calculations (addition, subtraction, multiplication, and division) and apply concepts such as ratios and percentages in practical situations.

SOFTWARE RELATED SKILLS: Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required; working knowledge of integrated database applications and ability to use new software programs with basic training. Has knowledge with Electronic Health Records (EHR).

DRIVER REQUIREMENTS: Current Alaska Driver’s License with acceptable driving and criminal history. Must also complete and pass The Salvation Army Driver Safety Course.

Performance Skills: Must be creative, self-motivated, organized, flexible, and possess leadership skills.

PHYSICAL DEMANDS: Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.  Ability to grasp, push, pull, and reach overhead. Ability to lift 30 pounds.  Qualified individuals must be able to perform the essential duties of the position with or without accommodation.

A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position.  The Salvation Army would attempt to satisfy requests if the required accommodation is reasonable and would not impose undue hardship.

CONFIDENTIALITY STATEMENT: The employee understands that all information is to be treated as highly confidential. Non-compliance will result in disciplinary action.

ACKNOWLEDGEMENT OF RELIGIOUS PURPOSES OF THE SALVATION ARMY: The employee acknowledges that he/she has been informed and understands The Salvation Army's religious purpose and status as a church. The employee agrees that he/she shall not do anything to undermine The Salvation Army's religious mission as an employee. The employee agrees and understands that his/her services are a necessary part of The Army's religious purposes, and his/her work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.

EQUAL EMPLOYMENT OPPORTUNITY:  The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment applies to recruitment and hiring, training, promotion, salaries and other compensation, transfers, and layoffs or terminations.

This position should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be asked to perform job-related responsibilities and tasks beyond those stated in this position statement.