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Client Services Associate Jobs in Worcester, MA (NOW HIRING)

Banfield Pet Hospital

Client Service Representative

Millbury, MA · On-site

$15.25 - $20.75/hr

If you are a current associate, you will need to apply through our internal career site. Please log ... Actively recruit new clients by promoting hospital services and route the flow of clients and pets ...

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All JobsClient Services Associate JobsClient Services Associate Jobs in Worcester, MA

Client Services Associate information

See Worcester, MA salary details

$10

$22

$40

How much do client services associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for client services associate in Worcester, MA is $22.35, according to ZipRecruiter salary data. Most workers in this role earn between $17.02 and $24.95 per hour, depending on experience, location, and employer.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

More about Client Services Associate jobs

What are the most commonly searched types of Client Services jobs in Worcester, MA?

The most popular types of Client Services jobs in Worcester, MA are:

What are popular job titles related to Client Services Associate jobs in Worcester, MA?

For Client Services Associate jobs in Worcester, MA, the most frequently searched job titles are:

What job categories do people searching Client Services Associate jobs in Worcester, MA look for?

The top searched job categories for Client Services Associate jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Client Services Associate jobs?

Cities near Worcester, MA with the most Client Services Associate job openings:

Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,496 per year, or $22.4 per hour.

Part-Time (On-Call) Office Services Associate - Law Firm

IST Management Services

Worcester, MA

$18 - $20/hr

Part-time

Re-posted 12 days ago

IST Management rating

5.9

Company rating: 5.9 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

195th of 254 rated facilities management

Job description

Consider a new, rewarding career today as a Part-Time (On-Call) Office Services Associate with IST Management Services! Ideal candidates will be ready to grow their career in facilities and office services, and to take advantage of internal opportunities at IST Management for training and development toward advancement into full time and management roles.

Perfect opportunity for College Students who have full days of openings in their schedules!

The Opportunity:

This is an assignment based, part-time on call role with IST Management Services, performing office services work at a law firm in downtown Worcester.  The workload would be 8-30 hours per week with the minimum assignment length being at least 6 hours.  Business professional dress code. 

Hourly Compensation: $18.00- $20.00 USD


 Essential Duties and Responsibilities:

  • Providing office services and administrative support to site location in Worcester, MA
  • Mailroom services- scanning/sorting/delivery of mail and packages throughout campus to appropriate client personnel 
  • Front desk reception coverage including answering phones and directing calls
  • Training as necessary
  • Adhere to all safety procedures
  • Tasks as assigned by supervisor

To be considered for this position, you must meet the following qualifications

  • High School Diploma or GED equivalent is required 
  • Prior customer service experience preferred
  • Excellent verbal and written communication skills; Professional appearance and demeanor
  • Ability to prioritize and multitask/willingness to cross-train for other job functions
  • Computer and Internet savvy
  • Ability to effectively work individually or in a team environment/ability to meet employer's attendance policy
  • A valid driver’s license and/or reliable transportation to and from work
  • Ability to lift 50lbs

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at tamteam@istmanagement.com.

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.

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