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Client Services Associate Jobs in Walpole, MA (NOW HIRING)

M&T Bank

Wealth Client Associate

Boston, MA · On-site

$26.23 - $43.71/hr

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships ...

Wilmington Trust

Wealth Client Associate

Boston, MA · On-site

$26.23 - $43.71/hr

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships ...

PNC

Client Experience Associate

Burlington, MA · On-site

$40K - $67K/yr

As a Full Time Client Experience Associate within PNC's retail branch banking organization you will ... process including, service to sales, teller interactions, and effective lobby engagement ...

M&T Bank

Wealth Client Associate

Boston, MA · On-site

$26.23 - $43.71/hr

Supports servicing and related sales enablement activities to drive new client relationships and retain and deepen existing High Net Worth (HNW) and Ultra-High Net Worth (UHNW) client relationships ...

Pathstone

Associate, Client Advisory

Boston, MA · On-site

$65K - $72K/yr

Our services include investment advisory, as well as integrated planning and coordination across ... With more than 20 office locations and over $185 billion in client assets under management ...

Pathstone

Associate, Client Advisory

Boston, MA · On-site

$65K - $72K/yr

Our services include investment advisory, as well as integrated planning and coordination across ... With more than 20 office locations and over $185 billion in client assets under management ...

Syneos Health

Client Services Team Lead

Bridgewater, MA · On-site

$99.73 - $119.67/hr

Bridgewater, NJ, United States Job ID: 16079 The Client Services US Team Lead provides leadership ... Associate's or BA/BS degree * Proficiency in Microsoft Office applications (SharePoint, Excel ...

New

Boston College

Student Services Associate

Chestnut Hill, MA · On-site

$24.78 - $30.96/hr

Reporting to the Assistant Director, Student Support Services, the Student Services Associate is part of the backbone of the Office of Student Services, the central administrative unit for Boston ...

Rapid Ratings

Member Services Associate

Quincy, MA · On-site

$55K/yr

Our Member Services team helps onboard our clients' suppliers as members of the FHR Exchange, a ... Own a hands-on, tactical role focused on client and member satisfaction and operational excellence.

RapidRatings

Member Services Associate

Quincy, MA · On-site

$55K/yr

Our Member Services team helps onboard our clients' suppliers as members of the FHR Exchange, a ... Own a hands-on, tactical role focused on client and member satisfaction and operational excellence.

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Client Services Associate information

See Walpole, MA salary details

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How much do client services associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for client services associate in Walpole, MA is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $27.26 per hour, depending on experience, location, and employer.

What is a client services associate?

A client services associate is responsible for supporting financial advisors by providing a number of sales and support functions. In this career, you are typically employed by financial or wealth management organizations. Your job duties include giving quotes to customers, keeping records of investment transactions, building customer portfolios, and handling general customer service requests. Qualifications include experience with stocks, bonds and other investments, and strong customer service and oral communication skills.

What does a client services associate do?

A Client Services Associate acts as a key point of contact between a company and its clients, ensuring that clients receive high-quality service and support. They handle client inquiries, resolve issues, assist with account management, and coordinate with other departments to fulfill client needs. Their goal is to maintain positive client relationships and help ensure client satisfaction, often working in industries like finance, marketing, or consulting.

What are the key skills and qualifications needed to thrive as a client services associate?

To thrive as a Client Services Associate, you need strong interpersonal skills, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes industry-specific platforms is typically required. Exceptional communication, organizational abilities, and a proactive attitude help you stand out in this client-facing role. These skills and qualities are essential for building client trust, efficiently resolving issues, and supporting overall business growth.

What are some common challenges faced by client services associates, and how can they be overcome?

Client Services Associates often manage multiple client accounts simultaneously, which can lead to competing priorities and tight deadlines. Effective time management and clear communication are essential for balancing these demands. Building strong relationships with clients and proactively addressing their concerns helps prevent misunderstandings and ensures satisfaction. Collaboration with internal teams, such as sales and operations, is also key to efficiently resolving client issues and delivering high-quality service.

What is the difference between Client Services Associate vs Customer Support Specialist?

AspectClient Services AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreesHigh school diploma or equivalent; technical certifications optional
Work EnvironmentOffice setting, client-facing interactions, account managementCall centers, help desks, online support platforms
Employer & Industry UsageFinancial services, consulting, professional servicesRetail, tech companies, service industries
Common Search & Comparison IntentUnderstanding roles in client relationship managementAssisting customers with issues or inquiries

The main difference is that Client Services Associates focus on managing client accounts and building relationships in professional settings, while Customer Support Specialists primarily handle customer inquiries and technical issues. Both roles require strong communication skills but differ in their scope and work environment.

More about Client Services Associate jobs

What are the most commonly searched types of Client Services jobs in Walpole, MA?

The most popular types of Client Services jobs in Walpole, MA are:

What job categories do people searching Client Services Associate jobs in Walpole, MA look for?

The top searched job categories for Client Services Associate jobs in Walpole, MA are:

What cities near Walpole, MA are hiring for Client Services Associate jobs?

Cities near Walpole, MA with the most Client Services Associate job openings:

Client Services Associate jobs near you
Infographic showing various Client Services Associate job openings in Walpole, MA as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $50,806 per year, or $24.4 per hour.

Associate Director, Client Services - Medical and Scientific Communications

IQVIA, Inc.

Providence, RI • On-site

Full-time

Medical, Life

Posted 9 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

62nd of 226 rated it services

Job description

Associate Director, Client Services - Medical & Scientific Communications
(Agency Equivalent = VP, Client Services)
Overview
Simpson Healthcare, an IQVIA Company, is an established scientific agency & dedicated partner to clients in the life sciences industry for over 20 years. We are actively seeking an Associate Director, Client Services, to join our growing team within IQVIA in support of both new & ongoing client relationships.
The Associate Director (AD) is responsible for managing client relationships, delivering projects in alignment with operational excellence standards, and leading account team. AD is accountable and responsible for the assigned clients both in terms of growing and nurturing relationship and ensuring all deliverables meet or exceed client expectations. AD is also responsible for day-to-day success of their team and continued growth and development of individual team members.
ESSENTIAL DUTIES & RESPONSIBILITIES
Client Relations and Brand Management
  • Establish meaningful, professional relationships with client stakeholders, including gaining understanding of their individual roles, communication preferences, personal motivators, and the desired outcomes for the brand, their projects, and our team.
  • Ensure Simpson's brand is properly represented and promoted throughout client interactions, communications, and deliverables.
  • Partner with client stakeholders to develop strategies to ensure they are able to attain desired outcomes.
  • Be trusted partner that client sees as providing added value to ensure long, continuous relationship.
  • Collaborate with Leadership in identifying opportunities to provide additional services that will assist client in attaining desired outcomes. Discuss opportunity with Marketing to assist in process.
  • Attend and ensure success and a positive experience for all key client meetings, inclusive of weekly client status calls, brand planning meetings, workshops, advisory boards, speaker trainings, and congresses.

Project Management
  • Responsible for management of all projects for assigned clients ensuring that deliverable meets operational excellence standards (on budget, on time, error-free, on strategy, and within all relevant policies and guidelines).
  • Ensure project team members are communicating effectively with other Simpson internal teams and third-party vendors regarding expectations, timelines, quality, and budgets.
  • Monitor project progress and identify client requests for changes in deliverables, timing, and/or project goals.
  • Communicate all scope changes to all other project team members, Marketing, and Finance through internal CCR process and/or internal scope change process, where needed.
  • Work with leadership in preparing, updating, and/or reviewing monthly phasing reports for all assigned clients to ensure accuracy of amounts invoiced to clients. Ensure timely communication with Finance of phasing reports.
  • Adhere to all standard operating procedures (SOP's) and drive internal project team adherence to PIT Crew, Basecamp, CCR, Good to Go, and Weekly client update meetings, sign off SOPs.
  • Maintain working knowledge of managed products, disease areas, and brand and company strategy and goals.
  • Collaborate with Leadership and Marketing in preparing and delivering client pitches, presentations, and metrics ensuring quality, accuracy, and timeliness.
  • Ensure full delivery and management of all scoped work and/or identify any projects at risk/canceled and work with Marketing and Leadership to propose new solutions to realize the full PO amount.

Internal Team Management
  • Lead by example. Adhere to all SOP's and enforce staff's adherence to same.
  • Ensure all staff members are preparing timesheets weekly. Ensure staff understanding of appropriate SHEP numbers to code time and importance of reporting all time worked.
  • Ensure staff understands responsibilities and duties both for specific projects assigned and as relates to SOPs.
  • Supervise and train staff members.
  • Align with Leadership on staff growth and development for team members, including opportunities to assume new responsibilities, expanding skill sets, and providing constructive feedback. VP then to execute agreed upon plan, mentor, and provide constructive feedback.
  • Create a positive work environment, fostering a team approach, encouraging open communication.
  • Weekly one-on-one meetings with all direct reports.
  • Partner with Leadership in preparation of annual performance reviews and in discussions with direct reports. For new hires, prepare performance review after 90 days and discuss with direct reports. If needed, prepare performance improvement plans and discuss with direct reports.
  • Assign projects to staff in accordance with staff experience, growth, and bandwidth with consultation with Leadership.
  • Identify needed modifications and/or new systems, tools, and processes to enable team and company effectiveness and efficiencies.
  • Identify and discuss with Leadership needed resources for team to deliver client business.
  • Liaise with Leadership, other departments, and cross-functional team members to deliver projects as needed inclusive of changes in scope, priority, timing, and/or content.

Organic Business Growth
  • Lead/oversee drafting of SOWs and budgets, ensuring accuracy, scope clarity, and alignment with client objectives and internal standards.
  • Own/oversee the SOW approval process, including internal routing, client review and signature, and PO acquisition
  • Maintain/oversee updates to pipeline/POC reports.
  • Lead/oversee addendum and termination documentation, coordinating timely review and execution with internal and external stakeholders.

OTHER DUTIES & RESPONSIBILITIES
  • Approve staff timesheets.
  • Prepare weekly timesheet.
  • Manage and attend relevant internal meetings, as assigned.
  • Other duties as assigned.

QUALIFICATIONS
  • 8+ years experience in medical communications, healthcare marketing, or scientific agency.
  • Bachelor's degree required, preferably with emphasis in Marketing, Business, or Science.
  • Strong communicator both in written and verbal forms with a proven ability to effectively establish and nurture client, internal, and staff relationships.
  • Previous experience with people management is preferred.
  • Strong attention to detail.
  • Ability to manage multiple priorities.
  • Strong organization and time management skills.
  • Ability to leverage internal and external relationships to the benefit of the project, client, and Summit Global Health.
  • Must be efficient and skilled at using Microsoft Office (Excel, PowerPoint, Outlook, Word, etc.). Experience with Basecamp or similar project management systems is preferred.
  • Extensive skills with web-conferencing tools such as Zoom, Microsoft Teams and WebEx.
  • An efficient and persuasive speaker and writer who can communicate effectively to a wide range of audiences.
  • Great team player with a strong drive and willingness to take initiative.
  • Curiosity and aptitude for continuous thinking, learning and collaboration.
  • Ability to travel to meet with stakeholders as necessary (up to 25% of time).

Please Note: You must reside within the country where this role is posted to be eligible for this remote job opportunity.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $102,600.00 - $285,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

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Hours and flexibility

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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